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YOUR
FIRST
CUSTOMERS
1. Who are your first customers?
2. Where do you find them?
3. What do you ask them?
Goals
Push the envelope
Today
We’re going to…
1. Built with Love
2. Delay
3. Breaks? Refresh the page.
4. Feedback:
Justin@CustomerDevLabs.com
The Platform
Let’s Explore
1. Who am I?
2. Who are your 1st customers?
3. Where can you find them?
4. How do you get them to buy?
Agenda
WHO AM
I?
My Background
18 months
Discovered
Lean Startup
ThingsWeStart
Success
Mentor Around the World
San Francisco
San Juan
Seattle
Lincoln
Calgary
Singapore
Barcelona
Paris
London
Sydney
Zagreb
San Francisco
San Juan
Seattle
Lincoln
Calgary
Singapore
Barcelona
Paris
London
Sydney
Zagreb
Startup Accelerators
Curriculum
Mentor & Speaker
FOCUS Framework
?’s
1. Who am I?
2. Who are your 1st customers?
3. Where can you find them?
4. How do you get them to buy?
Agenda
Customers don’t
buy products.
Customers buy
solutions to
problems.
Riskiet Assumption
Who will your
1st Customers be?
Riskiet Assumption
Who is going to
Trust you?
Customers don’t
buy products.
Customers buy
solutions to
problems.
Riskiet Assumption
People with problems
You can solve.
Your 1st
Customers
will be…
Riskiet Assumption
Early
Adopters
Diffusion of Innovations
Early
Adopters
Early
Majority
Late
Majority
Laggards
Victory
Startup founders
“Not sure how to apply Lean Startup”
Victory
Start
“Not sure how to apply Lean Startup”
Goes to Lean Startup Machine
Pays for online courses
Goes to Lean Startup Conf.
Makes calls on Clarity
Buy’s Ash’s Book
Enrolls in Founder Institute
Tweets about Lean Startup Machine
Reviews online courses
Leaves feedback on Clarity
Amazon review for Ash’s Book
Joins Founder Institute Meetup Group
What are Early
Adopters?
“Paying” to Solve It
Know they Have It
Have the problem
Customers who…
1. Who am I?
2. Who are your 1st customers?
3. Where can you find them?
4. How do you get them to buy?
Agenda
Where are
yours?
Externally
Observable
Behavior
Tweets about Lean Startup Machine
Reviews online courses
Leaves feedback on Clarity
Amazon review for Ash’s Book
Joins Founder Institute Meetup Group
Takeaways
Where are your
Early Adopters?
?’s
1. Who am I?
2. Who are your 1st customers?
3. Where can you find them?
4. How do you get them to buy?
Recap
1. Confirm there are Early Adopters
2. How they describe the problem
3. Emotions they want to change
4. Where they look for solutions
Secret to Sales
Riskiet Assumption
Customer
Interviews
1. Confirm there are Early Adopters
2. How they describe the problem
3. Emotions they want to change
4. Where they look for solutions
Secret to Sales
1. Pitching your product
2. Asking if they’d use your product
3. Asking how much they’d pay
Not the Secret
Rule #1
Don’t talk about
your idea
Rule #2
Never ask about
the future
- “Would you use…”
- “How much would you pay?”
1. Confirm there are Early Adopters
2. How they describe the problem
3. Emotions they want to change
4. Where they look for solutions
How do you…
Riskiet AssumptionRecap
Customers don’t
buy products.
Customers buy
solutions to
problems.
Riskiet Assumption
Early
Adopters
Diffusion of Innovations
Early
Adopters
Early
Majority
Late
Majority
Laggards
Victory
What are Early
Adopters?
“Paying” to Solve It
Know they Have It
Have the problem
Customers who…
Where are
yours?
Externally
Observable
Behavior
Tweets about Lean Startup Machine
Reviews online courses
Leaves feedback on Clarity
Amazon review for Ash’s Book
Joins Founder Institute Meetup Group
1. Confirm there are Early Adopters
2. How they describe the problem
3. Emotions they want to change
4. Where they look for solutions
Secret to Sales
Rule #1
Don’t talk about
your idea
Rule #2
Never ask about
the future
- “Would you use…”
- “How much would you pay?”
1. Who am I?
2. Who are your 1st customers?
3. Where can you find them?
4. How do you get them to buy?
5. Free Stuff
Recap
FREE STUFF #1
EMAIL COURSE
FREE STUFF #2
FOCUS Framework
May 3rd $20 OFF
?’s
FOCUS Framework
May 3rd $20 OFF
YOUR
FIRST
CUSTOMERS

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Getting Your first customers