An overview to different types of personalities, perceptions, attitudes etc. in an organisation.

1. Essentials of Office Management and and
an Overview of Organizational Behavior
By: Kalimullah Sayedi- BBA, DOR, MCITP, MCSA
9/26/2018

2. Contents:
 Management and Organizational Behavior
 Communication
 Managing Star Performers with Bad Habits
 Managing Group and Teams
 Ethics and Ethical Behavior in O.B
 How to improve the Organization Ethical Climate?
 Micro Perspective of O.B
 Perception
 Attitude
 Personality
 Work Motivation Approaches
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3. Management and O.B:
 Managing the knowledge, skills and abilities of the people particularly in an office.
 O.B Impacts on employee productivity, absence, turnover and satisfaction.
 Management is the process and art of managing business and work and managing
people’s knowledge, abilities, skills and behavior particularly in an organization.
- Dr. Milak Ideyas
9/26/2018

4. Communication:
 The purpose of communication is to change the behavior.
 Communicate to promote
 Build Strong Relationship
 Propinquity
 Trust
 Similarity
 Positive Stroke
 Creativity
 True success and fulfillment in life is about mastering the relationships around you.
Even if they are the ones that are the most difficult.
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5. Managing Groups and Teams:
 Difference between group and team.
 Stages of team building.
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6. What to be done, after a team is formed?
 Purpose
 Empowerment
 Relationship
 Flexibility
 Optimum Productivity
 Reward
Morale
 Dealing with team virus.
P-E-R-F-O-R-M
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7. Diagnosing Failures:
(ACHIEVE)
Ability?
Clarity?
Help?
Intrinsic Motivation?
Evaluation?
Validity?
Environment?
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8. Managing Star Performers with Bad Habits:
 The Bulldozer
 Meritocrat
 Pinch hitter
 Pessimist
 The Hero
 Rebel
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9. The Bulldozer:
 Bulldozers’ are people who decided early on that the world is a hostile
place where you should do unto others before they do unto you – plus
10%.
 They intimidate and alienate everyone in their path.
 They do not trust others, and others do not trust them.
 They are extremely loyal to their bosses, and they get things done – which
is why they are worth trying to help.
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10. The roots causes for the six main behavior:
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11. Micro Perspective of O.B
1. Perceptions:
 Mind
 Our mind is a set of cognitive faculties including consciousness, perceptions, thinking,
judgment and memory.
 Mental Content
 Percepts
 Intentions
 The top-down way our brain organize and interpret that information and put it into
context.
 How you see and interpret the world and others around you.
 A unique interpretation of the situation, not an exact recording of it.
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12. The Process of Perception:
• External
• Internal
Attention
• Knowledge
• Beliefs
• Experience
Perception
Reality
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- Dr. Milak Ideyas

13. Attitude:
 Evaluative statements- favorable or unfavorable- about people, objects and events.
 Evaluative statements- how do we feel about something.
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14. Components of Attitude:
Cognition
• Evaluation
• Beliefs
• What you
Believe.
Affect
• Feeling
• How you
feel?
Behavior
• Action
• How you
behave?
Intention to behave in a
certain way towards
something or someone.
Emotional or feeling
segment.
A description of or a
belief in the way
things are.
e.g. my pay is low e.g. I’m angry over how
little I’m paid.
e.g. I’m going to
look for another
job that pays
better. 9/26/2018

15. Personality
 Derived from Latin word “PERSONA” means “Mask”.
 Sum total of ways in which an individual reacts to and interacts with others.
 A winning personality is not the charm or looks but how we behave with others.
 Personality appears to be both a result of hereditary and environmental factors.
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16. The Big Five Personality Model:
EXTRAVERSION
• Assertive
• Social
• Gregarious
AGREEABLENESS
• Good-natured
• Trusting
• Cooperative
CONSCIENTI-
OUSNESS
• Responsible
• Dependable
• Persistent
• Organized.
EMOTIONAL
STABILITY
• Calm
• Self-confident
• Secure
(positive) or
• Very nervous
• Insecure
Depressed
(negative).
OPENNESS TO
EXPERIENCE
• Imaginative
• Sensitive
• Curious
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17. Ethics and Ethical Behavior in O.B:
 Things not to be allowed in organization
1. Illegal
2. Anti-Social
3. Harmful
4. Sexual Harassment
5. Pay and Promotion Discrimination
6. Employee Privacy issues
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18. How to improve the Organization Ethical
Climate?
 Behave Ethically yourself
 Screen Potential Employees
 Develop and meaningful code of ethics
 Provide Ethics Training
 Be caring
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19. Motivation Approaches:
 Motivation is literally the desire to do
things.
INTRINSIC MOTIVATION
 Refers to behavior that is driven by
internal rewards.
 Arises from within the individual.
 For increasing the quality of the
products.
Valence
X
Self-Efficacy
X
Guarantee Of
Reward
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20. Thank You!
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