Personal Information
Organization / Workplace
Belarus, Belarus Belarus
Occupation
PhD, Business Analytics Director at smm3
Industry
Apparel / Fashion
Website
smm3.org
About
Customer Knowledge Management (CKM).
Customer Experience Management (CEM).
Reputation management & Crisis communications.
Details on http://smm3.org
Specializations:
Telecommunications, automotive, FMCG , finance & banks, electronics.
Fluent: English, German.
Native: Russian, Belarussian.
Specialties:
Business development, Social Business Consulting, Social Media Analytics, Reputation management.
Tags
roi
smm
virality
research
advocacy
wom
scrm
social business
sales
greenberg
terrasoft
social media
online banking
community
social support
lithium
analytics
facebook
booz & company
buddy media
market research
медведев
путин
президент
zuberance
b2b
effectivness
content management
social adv
adv
digital
sales funnel
customer journey
industry report
2011
wom-management
facebbok
value co-creation
banking
social crm
community management
synthesio
luxury brands
colloquy
negative publicity
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