Know thyself and to thine users be true: Understanding and managing biases that can influence UX work
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Despite our best intentions, UX practitioners are subject to hidden biases and barriers as any of our fellow humans. Itโs more important than ever to understand our own biases to make sure we can be most effective in our communication and our design work. Increasing application of AI and machine learning as well as ever increasing amounts of data on people particularly are areas where hidden and unmitigated biases can create bad and even harmful outcomes. We explore ways to discover and discuss biases constructively before they undermine work, look at case studies of products that suffered from hidden biases, and consider pragmatic approaches to manage their influence in our projects.
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Know thyself and to thine users be true: Understanding and managing biases that can influence UX work
- 1. @karenbachmann Know Thyself: Managing Bias #UXPA2018 1 Know thyself and to thine users be true: Understanding and managing biases that can influence UX work Karen Bachmann karen@designforcontext.com @karenbachmann UXPA 2018 Puerto Rico #UXPA18
- 2. @karenbachmann Know Thyself: Managing Bias #UXPA2018 โ How to have non-threatening and productive discussions โ Tools for identifying our biases โ Tools to manage biases โ Bringing our new awareness into our design practice What we will discuss 2
- 3. @karenbachmann Know Thyself: Managing Bias #UXPA2018 Awareness, ourselves and our colleagues Exposure to other perspectives Connection with our own humanity What do we need most
- 4. @karenbachmann Know Thyself: Managing Bias #UXPA2018 4 โWhen you know better, you do better.โ - Betty Easterly
- 5. @karenbachmann Know Thyself: Managing Bias #UXPA2018 5 An approachable definition of bias โ How should we talk about biases to ensure a non- threatening and productive discussion? A LITTLE BACKGROUND
- 6. @karenbachmann Know Thyself: Managing Bias #UXPA2018 6 No longer a mystery โwhyโ it matters
- 7. @karenbachmann Know Thyself: Managing Bias #UXPA2018 Bias: A Mental Shortcut 7 โ Part of being human โ Kahnemanโs System 1 โ Not inherently bad, may be misapplied โ Implicit = invisible โ Not necessarily in sync with our conscious beliefs โ Can be managed and changed
- 8. @karenbachmann Know Thyself: Managing Bias #UXPA2018 SO MANY BIASES! 8
- 9. @karenbachmann Know Thyself: Managing Bias #UXPA2018 Do you see what I see? 9 How do you describe this โฆ without any presuppositions? Objectivity is more elusive than we want โ or like โ to admit to ourselves. Image: https://www.flickr.com/photos/horiavarlan/4273846588/
- 10. @karenbachmann Know Thyself: Managing Bias #UXPA2018 Addressing bias is not uniquely a UX challenge 10 Healthcare Business Government Law enforcement Safety Data science Technology Journalism Entertainment UX Research & Design Science
- 11. @karenbachmann Know Thyself: Managing Bias #UXPA2018 11 Building awareness and knowing ourselves โ How can we best identify the biases within ourselves and our teams? โ What tools and processes to control for bias we can introduce into our processes? โ Where do biases emerge in our work? KNOWING OURSELVES
- 12. @karenbachmann Know Thyself: Managing Bias #UXPA2018 Start with understanding your own bias Donโt fall into the illusion of complete objectivity Donโt be afraid to acknowledge bias Know thyself
- 13. @karenbachmann Know Thyself: Managing Bias #UXPA2018 โ Provide the tools for mindfulness and self-awareness as well as building team awareness โ Acknowledge your own biases and be open to learning more โ Establish clear goals to understand biases and why it matters to the team and to your work โ Establish communication ground rules โ Use the ability to see the biases of others with empathy and compassion Discussions with the team 13
- 14. @karenbachmann Know Thyself: Managing Bias #UXPA2018 12 steps from #uxchat โEncourage diversity โStep back from your ego โAlways be talking to others โSelf-examination โBeware of โgroupthinkโ โUncover biases as early as possible โBring in a moderator โBe transparent โBe inclusive โFocus on the data โEncourage safe spaces and secure channels โHave empathy, always 14 http://whatusersdo.com/blog/how-to-fight-bias-in-your-organisation-or-team/ (now part of UserZoom)
- 15. @karenbachmann Know Thyself: Managing Bias #UXPA2018 Detection Tools โChanging decision making approach โ Pre-mortems โ Worst case scenario โ Multiple estimations -> designs โ Seek outside view โImplicit Association Test โFlip it to test it โInvite examination and input from people who are not like โusโ โAppoint a Devilโs Diversity Advocate โSlow down and reflect 15
- 16. @karenbachmann Know Thyself: Managing Bias #UXPA2018 16 MY IAT results on disability
- 17. @karenbachmann Know Thyself: Managing Bias #UXPA2018 โ What's your default mode for judgments and decisions? To find out, take this (very short) cognitive-reflection test, which was created by Shane Frederick at Yale and originally appeared in The Journal of Economic Perspectives. At the end, youโll receive feedback on your answers and gain insight into how you arrived at them. โ A bat and a ball cost $1.10 in total. The bat costs $1.00 more than the ball. How much does the ball cost? โ If it takes five machines five minutes to make five widgets, how many minutes would it take 100 machines to make 100 widgets? โ In a lake, there is a patch of lily pads. Every day, the patch doubles in size. If it takes 48 days for the patch to cover the entire lake, how many days would it take for the patch to cover half the lake? Are you being tricked by intuition? 17
- 18. @karenbachmann Know Thyself: Managing Bias #UXPA2018 WHICH BIASES SHOULD WE LOOK FOR FIRST? 18 Confirmation bias Anchoring Implicit bias Ingroup/Outgroup Pro-Innovation Recency effect Overconfidence Backfire effect
- 19. @karenbachmann Know Thyself: Managing Bias #UXPA2018 19 Biases can emerge anywhere Research โ Recruiting โ Questions we ask โ Specific data we collect โ Conclusions and priority Design โ Target markets โ Types of interactions โ Visual design selections โ Technology selection
- 20. @karenbachmann Know Thyself: Managing Bias #UXPA2018 20 Controlling our biases in our work โ How do we monitor for regressing thinking and new biases throughout the design process? MINDFULNESS & MANAGEMENT
- 21. @karenbachmann Know Thyself: Managing Bias #UXPA2018 Mindfulness is a journey, not a destination
- 22. @karenbachmann Know Thyself: Managing Bias #UXPA2018 โ Make the detection tools part of the design process โ not once and done โ Define goals and checks around identified biases โ Set objectives, check objectives โ Trip wires โ Watch for emergent โexcusesโ for regressing to System 1 thinking Integrating the tools for awareness 22
- 23. @karenbachmann Know Thyself: Managing Bias #UXPA2018 โ Establish a culture of questioning โ Listen for discord and regression โ Bias buddies โ Use technological aids where possible โ Communicate shared understanding continuously โ Be kind to each other Enabling communication 23
- 24. @karenbachmann Know Thyself: Managing Bias #UXPA2018 Awareness, ourselves and our colleagues Exposure to other perspectives Connection with our own humanity What do we need most
- 25. @karenbachmann Know Thyself: Managing Bias #UXPA2018 Cited resources These resources were directly incorporated in the presentation. โ B. Benson. โCognitive bias cheat sheet.โ (2016): https://betterhumans.coach.me/cognitive-bias-cheat-sheet-55a472476b18 โ J. Beshears, S. Frederick, and F. Gino โTest Yourself: Are You Being Tricked by Intuition?โ Harvard Business Review. (2015): https://hbr.org/2015/04/test-yourself-are-you-being-tricked-by-intuition โ T. Bradberry. โ13 Cognitive Biases That Really Screw Things Up For You.โ (2018): https://www.linkedin.com/pulse/13-cognitive-biases- really-screw-things-up-you-dr-travis-bradberry/ โ M. Funchess. โImplicit Bias -- how it effects us and how we push through.โ TEDxFlourCity. (2014): https://www.youtube.com/watch?v=Fr8G7MtRNlk โ E. Hall. โThe 9 Rules of Design Research.โ (2018): https://medium.com/mule-design/the-9-rules-of-design-research-1a273fdd1d3b โ H.G. Halvorson. โHow To Recognize (And Overcome) Your Unconscious Biases In Hiring.โ Fast Company. (2015): https://www.fastcompany.com/3043074/how-to-thwart-your-unconscious-biases-when-hiring-a-diverse-team โ S. Judd. โSuperfan.โ (2018): http://www.sachajudd.com/superfan โ D. Kahneman. Thinking, Fast and Slow. (2011) โ T. Keereepart. โ3 design principles to help us overcome everyday bias.โ TEDxPortland. (2016): https://www.youtube.com/watch?v=K6dstCUWsFY โ S. Lawrence-Lightfoot and J. Hoffmann Davis. The Art and Science of Portraiture. (1997): http://www.saralawrencelightfoot.com/portraiture1.html โ A.C. Madrigal. โDisposable America.โ The Atlantic. (2018): https://www.theatlantic.com/technology/archive/2018/06/disposable- america/563204/ 25
- 26. @karenbachmann Know Thyself: Managing Bias #UXPA2018 Cited resources (contโd) โ P. McIntosh. "White Privilege: Unpacking the Invisible Knapsack" Peace and Freedom Magazine. (1989): https://nationalseedproject.org/white-privilege-unpacking-the-invisible-knapsack โ K. Pressner. โAre you biased? I am.โ TEDxBasel. (2016): https://www.youtube.com/watch?v=Bq_xYSOZrgU โ Project Implicit. (2011): https://implicit.harvard.edu/implicit/index.jsp โ C. Ratcliff. โ12 ways to fight bias in your teamโ Synopsys of #uxchat on Twitter, hosted by K. Bachmann. (2018): http://whatusersdo.com/blog/how-to-fight-bias-in-your-organisation-or-team/ โ S.E. Smith. โWhy philosophy is so important in science education.โ Quartz. (2017): https://qz.com/1132948/why-philosophy-is-so- important-in-science-education/ (Inspiration for the โDo you seeโ exercise on Slide 9) โ J.B. Soll, K.L. Milkman, and J.W. Payne. โOutsmart your own biases.โ Harvard Business Review. (2015): https://hbr.org/2015/05/outsmart-your-own-biases โ S. Watcher-Boettcher. Technically Wrong: Sexist Apps, Biased Algorithms, and Other Threats of Toxic Tech. (2017): http://www.sarawb.com/technically-wrong/ 26
- 27. @karenbachmann Know Thyself: Managing Bias #UXPA2018 These resources were not quoted or directly use for my presentation, but present ideas and examples that influenced my thinking and offer valuable, interesting insights. โ American Alliance of Museums. โUnconscious Bias and Personal Work.โ (2018): https://www.aam-us.org/programs/diversity-equity- accessibility-and-inclusion/facing-change-unconscious-bias-and-personal-work/ โ @BienSur_JeTaime. โOne of the reasons for more ethnic diversity in tech. Devices can't be biased, but if the creators don't account for their own biases it shows up in things like Asian women being indistinguishable to iPhones and black hands not triggering sensors in soap machines.โ (2017): https://twitter.com/BienSur_JeTaime/status/941866665746235397 โ S. Bradley. โAll the creepy, crazy and amazing things that happened in AI in 2017.โ Wired. (2017): http://www.wired.co.uk/article/what-happened-in-ai-in-2017 โ G.L. Ciampaglia and F. Menczer. โMisinformation and biases infect social media, both intentionally and accidentally.โ The Conversation. (2018): http://theconversation.com/misinformation-and-biases-infect-social-media-both-intentionally-and-accidentally- 97148 โ J. Clark. โDesign in the Era of the Algorithm.โ Presentation at Mind the Product, synopsis by J. Gadsby Peet. (2017): https://www.mindtheproduct.com/2017/11/product-design-era-algorithm-josh-clark/ โ D. Chopra. โDoes the Human Mind Need a Fresh Start?โ (2017): https://www.choprafoundation.org/science-consciousness/does-the- human-mind-need-a-fresh-start/ โ R. Courtland. โBias detectives: the researchers striving to make algorithms fair.โ Nature. (2018): https://www.nature.com/articles/d41586-018-05469-3 โ D. Gray. Liminal Thinking: Create the change you want by changing the way you think. (2016): http://liminalthinking.com/ Additional resources 27
- 28. @karenbachmann Know Thyself: Managing Bias #UXPA2018 โ M. Hartmann. โUnpacking the biases that shape our beliefs.โ TEDxStJohns. (2015): https://www.youtube.com/watch?v=dU7Mhne4CzU โ N.A. Heflick. โWe Are Blind to Our Own Biases.โ Psychology Today. (2011): https://www.psychologytoday.com/blog/the-big- questions/201102/we-are-blind-our-own-biases โ D. Hernandez. โUnpacking and Transforming Your Biases For A Better Community.โ TEDxSanAntonio. (2016): https://www.youtube.com/watch?v=FU4CDFFy77g โ D. Hockett. โWe all have implicit biases. So what can we do about it?โ TEDxMidAtlanticSalon. (2017): https://www.youtube.com/watch?v=kKHSJHkPeLY โ C. Jager. โ24 Cognitive Biases You Need To Stop Making [Infographic]โ Lifehacker. (2018): https://www.lifehacker.com.au/2018/03/find-out-which-cognitive-biases-alter-your-perspective/ โ T. Laurinavicius. โCognitive Biases You Need to Master to Design Better Websites.โ (2018): https://webdesign.tutsplus.com/articles/cognitive-biases-you-need-to-master-to-design-better-websites--cms-30742 โ J. Lindzon. โThis Brain Hack Will Help Reframe Your Interpretation Of Reality.โ Fast Company. (2017): https://www.fastcompany.com/40500514/this-brain-hack-will-help-reframe-your-interpretation-of-reality โ E. Livni. โThe philosophy that could have stopped Silicon Valleyโs crisis of conscience before it started.โ Quartz. (2017): https://qz.com/1161704/silicon-valley-elite-from-companies-like-facebook-and-google-are-soothing-their-consciences-at-californias- esalen-institute/ โ Microsoft. โKeeping an Eye on AI with Dr. Kate Crawford.โ Microsoft Research Podcast. (2018): https://www.microsoft.com/en- us/research/blog/keeping-an-eye-on-ai-with-dr-kate-crawford/?OCID=msr_podcast_kcrawford_tw Additional resources (contโd) 28
- 29. @karenbachmann Know Thyself: Managing Bias #UXPA2018 โ Mind Tools. โAvoiding Psychological Bias in Decision Making: How to Make Objective Decisions.โ (2018): https://www.mindtools.com/pages/article/avoiding-psychological-bias.htm โ Partnership on AI. (2016-1018): https://www.partnershiponai.org/ โ J. Powell. โIt's About Time We Challenge Our Unconscious Biases.โ TEDxStLouisWomen. (2016): https://www.youtube.com/watch?v=thkmVv54e6M โ J. Powles. โNew York Cityโs Bold, Flawed Attempt to Make Algorithms Accountable.โ The New Yorker. (2017): https://www.newyorker.com/tech/elements/new-york-citys-bold-flawed-attempt-to-make-algorithms-accountable โ M.J. Socolow. โHow to Prevent Smart People From Spreading Dumb Ideas.โ The New York Times. (2018): https://www.nytimes.com/2018/03/22/opinion/facebook-spreading-ideas.html โ J. Temperton. โDeepMind's new AI ethics unit is the company's next big move.โ Wired UK. (2017): http://www.wired.co.uk/article/deepmind-ethics-and-society-artificial-intelligence โ A. Thompson. โGoogleโs Sentiment Analyzer Thinks Being Gay Is Bad.โ Motherboard. (2017): https://motherboard.vice.com/en_us/article/j5jmj8/google-artificial-intelligence-bias โ @sara_ann_marie. โthe line from "look at our cool new facial-recognition app" to "wow this thing only works for white people" is a fucking millimeter long and clearly marked. why can't a single tech co seem to be able to see it?โ (2018): https://twitter.com/sara_ann_marie/status/953783812315602944 โ M. Simmons. โStudies Show That People Who Have High โIntegrative Complexityโ Are More Likely To Be Successful.โ (2018): https://medium.com/the-mission/studies-show-that-people-who-have-high-integrative-complexity-are-more-likely-to-be-successful- 443480e8930c Additional resources (contโd) 29
- 30. @karenbachmann Know Thyself: Managing Bias #UXPA2018 30 Know thyself and to thine users be true Understanding and managing biases that can influence UX work UXPA โข June 2018 slides will be posted at: www.designforcontext.com/insights Karen Bachmann karen@designforcontext.com @karenbachmann UXPA 2018 Puerto Rico #UXPA18
Editor's Notes
- Listening talk: filters and barriers NASA project โ beliefs as a key element of project success, morphed into biases โIt is useless to attempt to reason a man out of a thing he was never reasoned into.โ โ Jonathan Swift โIt's not at all hard to understand a person; it's only hard to listen without bias.โ โ Criss Jami, Killosophy โThe eye sees only what the mind is prepared to comprehend.โ โ Robertson Davies, Tempest-Tost โI have yet to see a piece of writing, political or non-political, that does not have a slant. All writing slants the way a writer leans, and no man is born perpendicular.โ โ E.B. White
- How should we talk about biases to ensure a non-threatening and productive discussion? How can we best identify the biases within our teams, including ourselves? What tools and processes to control for bias we can introduce into our processes? Where do biases emerge in our work? How can we best incorporate our understanding within our design and research process? How do we monitor for regressing thinking and new biases throughout the design process?
- Humanity: โUmbutu - I am who I am because of who we all are, and we are who we are because of who I am. I see you, I see myself.โ ~Melanie Funchess, TEDx on Implicit Bias https://www.linkedin.com/pulse/13-cognitive-biases-really-screw-things-up-you-dr-travis-bradberry/ Awareness is the best way to beat these biases, so pay careful attention to how they influence you. Technically Wrong Watcher-Boettcher [walk-ter Bet-cher] โโฆexposure to difference changes perspective, and increases tolerance.โ ~Sara Watcher-Boettcher Implicit Bias -- how it effects us and how we push through | Melanie Funchess | TEDxFlourCity Implicit biases can make us incapable of seeing the truth before our eyes "We all have them. Even people who have avowed commitments to impartiality. Like judges." "What has been done can be undoneโฆ. Our brains have tremendous capacity for growth and change." Call yourself on your actions. Takes being extremely self-aware. "Transformational activism" - do your work Connect with people who don't look like you When you have privilege, use it to create equity Intentionally and deliberately engage in non-biasing activities - join groups not like you and learn and then teach others ย
- Former diversity trainer at DOJ
- Tact is the art of making a point without making an enemy -- Isaac Newton
- Algorithms and training data Data collection Data use Limited perspectives informing the choices we make Echo chambers and social bubbles https://www.theatlantic.com/technology/archive/2017/07/the-internet-is-one-big-personality-test/531861/ When algorithms can be trained to accurately infer your personality based on anything you do, the internet is a personality quizโor, at least, it can be, so long as each page visit, web search, and โlikeโ can be gathered and correlated. Online, before you even click on a quiz, youโre already filling something out. โWeโre being trained by algorithms that theyโre always right,โ Kosinski says. โฆ If peopleโs faith in algorithms continues to grow, it might not be long before I trust a computer to tell me about my personality more than I trust friends or familyโor more than I trust myself. http://www.wired.co.uk/article/mustafa-suleyman-deepmind-ai-morals-ethics [AI technologies] could shine a light on damaging human biases and help society address them, or entrench patterns of discrimination and perpetuate them. We need to do the hard, practical and messy work of finding out what ethical AI really means. https://www.buzzfeed.com/tedchiang/the-real-danger-to-civilization-isnt-ai-its-runaway Silicon Valley has unconsciously created a devil in their own image, a boogeyman whose excesses are precisely their own. [AI isnโt the problem. Itโs exposing the underlying problem.] https://www.mindtheproduct.com/2017/11/product-design-era-algorithm-josh-clark/ We must be cognisant of the fact that we could easily code our historical biases into the machines of the future. People who have been persecuted in the past are not outliers, they must be integrated into the fabric of our societies and we can help make that happen with technology. https://meanjin.com.au/essays/the-last-days-of-reality/ Over the last two years, that capacity to manage mood has been monetised through the sharing of fake news and political feeds atuned to reader preference: you can also make people happy by confirming theirย biases. We all like to believe weโre in the right, and when we get some sign from the universe at large that we are correct, we feel better about ourselves. Thatโs how the curated newsfeed became wedded to the world of profitable propaganda. ย ย
- http://www.sachajudd.com/superfan Biases are not inherently good or bad, but โactually a cognitive tool. ย Itโs all the tiny assumptions that we make as we navigate the world because weโre bombarded with too much information and our brains sort it quicker than even we can recognise.โ https://www.fastcompany.com/3043074/how-to-thwart-your-unconscious-biases-when-hiring-a-diverse-team If you have a brain, youโre automatically biased. End of story. https://medium.com/the-mission/studies-show-that-people-who-have-high-integrative-complexity-are-more-likely-to-be-successful-443480e8930c Many were instrumental to our survival in an ancient world, but can lead to irrational decisions in the modern world. https://medium.com/mule-design/the-9-rules-of-design-research-1a273fdd1d3b This has nothing to do with how smart or how well-informed you are. Once you accept this, and as long as you work in a team that evinces psychological safety and mutual respect, it can be a fun game to identify biases and call them out. Melanie Funchess "What has been done can be undoneโฆ. Our brains have tremendous capacity for growth and change." Call yourself on your actions. Takes being extremely self-aware. 3 design principles to help us overcome everyday bias | Thaniya Keereepart | TEDxPortland "The biases baked into us aren't going away overnight." Already changing behavior, but we need to keep at it and do things a tiny step at a time โIt is useless to attempt to reason a man out of a thing he was never reasoned into.โ โ Jonathan Swift โIt's not at all hard to understand a person; it's only hard to listen without bias.โ โ Criss Jami, Killosophy โThe eye sees only what the mind is prepared to comprehend.โ โ Robertson Davies, Tempest-Tost โI have yet to see a piece of writing, political or non-political, that does not have a slant. All writing slants the way a writer leans, and no man is born perpendicular.โ โ E.B. White
- Laura: Itโs a wonder we get anything done. KB addendum: Itโs a wonder we get any of the right things done. What should we remember? Unreliability of memory Generalizing instinctively or selective facts Context of memory Need to act fast Overconfidence Immediacy > measured, long-term Inertia Risk aversion Oversimplification Too much information Reliance on familiar Incorrectly boosting significance Focus on change (anchoring!) Confirmation based on existing mindset (confirmation bias) Blind spots to our own biases Not enough meaning Invent meaning Fill gaps from past patterns Oversimplification Overconfidence Projecting our thoughts and assumptions https://betterhumans.coach.me/cognitive-bias-cheat-sheet-55a472476b18 Buster Benson is writing a book on cognitive biases and arguments (Patreon). Keeps a book of his beliefs that he updates regularly. https://aeon.co/videos/models-are-always-imperfect-and-the-ones-we-choose-greatly-shape-our-experience
- https://qz.com/1132948/why-philosophy-is-so-important-in-science-education/ To approach it, I invite students to look at something nearby without any presuppositions. I then ask them to tell me what they see. They pauseโฆ and then recognize that they canโt interpret their experiences without drawing on prior ideas. Once they notice this, the idea that it can be appropriate to ask questions about objectivity in science ceases to be so strange. Amusement for children Useful tool for anyone Scourge on the environment Metaphor for disposable culture Unreliable and faulty Essential tool for people with motor skill challenges and other disabilities https://www.theatlantic.com/technology/archive/2018/06/disposable-america/563204/ Liminal Thinking Principle: โAssume [Know] you are not objective. If youโre part of the system, youโre part of the problem.โ Horia Varlan. https://www.flickr.com/photos/horiavarlan/4273846588/
- https://www.aam-us.org/programs/diversity-equity-accessibility-and-inclusion/facing-change-unconscious-bias-and-personal-work/ Many industries and professions are having a similar discussion and trying to solve the problem https://qz.com/1161704/silicon-valley-elite-from-companies-like-facebook-and-google-are-soothing-their-consciences-at-californias-esalen-institute/ โBetter late than never, at Esalen, techies are now studying compassion and connection with the help of specialists.โ ย https://motherboard.vice.com/en_us/article/j5jmj8/google-artificial-intelligence-bias "It's easy to get around [the bias] for each individual problem," Ernest Davis, a professor of computer science at New York University told me over the phone, "But getting around it systematically is very difficult." https://qz.com/1132948/why-philosophy-is-so-important-in-science-education/ I propose an explicit division of labour. Our scientist colleagues should continue to teach the fundamentals of science, but they can help by making clear to their students that science brims with important conceptual, interpretative, methodological, and ethical issues that philosophers are uniquely situated to address, and that far from being irrelevant to science, philosophical matters lie at its heart. http://www.wired.co.uk/article/deepmind-ethics-and-society-artificial-intelligence Suleyman is bullish about his companyโs efforts to not just break new frontiers in artificial intelligence technology, but also keep a grip on the ethical implications. โฆ "putting sensitive issues, proactively, up-front, on the table, for public discussion." https://www.nytimes.com/2018/01/17/technology/apple-addiction-iphone.html โI do think this is their time to step up,โ said Tristan Harris, a former design ethicist at Google who now runs Time Well Spent, an organization working to improve technologyโs impact on society. https://finance.yahoo.com/news/mec-challenges-industry-brave-bias-130000133.html: Brave your bias challenge
- The Art and Science of Portraiture lessons Sara Lawrence-Lightfoot and Jessica Hoffmann Davis Dan Klyn at WIAD Tampa 2018 Dan Klyn advocates "Please Yourself" in design rather than trying to neutralize ourselves as designer, despite the idea that this would be a hard sell Embracing, not suppressing, our humanity in the design process increasingly seems like a good idea. https://qz.com/1132948/why-philosophy-is-so-important-in-science-education/ โBut all of us are โbiasedโ and our biases fuel the creative work of science. This issue can be difficult to address, because a naive conception of objectivity is so ingrained in the popular image of what science is. โ https://associationsnow.com/2017/12/tech-conference-2017-curiosity-based-decision-making/ But thereโs a role for introspection as well. Leaders need to get to know themselves better and learn to love their vulnerabilities, Steltzer said. Often, the biggest inhibitor to curiosity is not someone else, but your own fears. https://www.microsoft.com/en-us/research/blog/keeping-an-eye-on-ai-with-dr-kate-crawford/?OCID=msr_podcast_kcrawford_tw There is no quick technical fix to bias. Itโs really tempting to want to think that thereโs going to be some type of silver-bullet solution that we can just tweak our algorithms or, you know, use different sorts of training data sets, or try to boost signal in particular ways. The problem of this is that it really doesnโt look to the deep social and historical issues that human data is made from. Well letโs go back to FATE, because thatโs kind of a big interest of yours right now. Fairness, accountability, transparency and ethics. Also WEIRD https://complexityandmanagement.wordpress.com/2012/11/23/trust-in-organisations/
- http://whatusersdo.com/blog/how-to-fight-bias-in-your-organisation-or-team/ Talking: If we strive for a culture where weโre having open and honest conversations, then weโll always be mindful of everyoneโs point-of-view and recognise when our own biases are surfacing. Self-exam: Do we need to add a specific time in the diary for regular self-reflection? If it doesnโt come naturally, then maybe we do. Groupthink: As Psychologists for Social Responsibility states, โA group is especially vulnerable to groupthink when its members are similar in background.โ Transparency: Portraiture lessons Inclusive: Make sure a diverse team is effective by making sure all voices have a chance to speak and be heard https://www.fastcompany.com/3043074/how-to-thwart-your-unconscious-biases-when-hiring-a-diverse-team Taken together with results from hundreds of other studies, itโs clear that where raising awareness alone can fail, simple strategiesโlike taking a moment to focus on similarities and common identities, or slowing down to weigh all the evidenceโcan go a long way to increasing not only the diversity of hires in organizations, but also to creating the kind of inclusive environment that will make those hires feel like itโs worth sticking around. Data: Data doesnโt have bias. Researchers have bias. Challenge the questions, provide the context and background, provide raw data even
- https://hbr.org/2015/05/outsmart-your-own-biases Are you biased? I am | Kristen Pressner | TEDxBasel Aug 30, 2016 Two conversations and her reactions juxtaposed to expose a bias Mentally, "flip it to test it." Reverse a description or perception to the opposite (man/woman, Caucasian/Indian - If it is weird, you might have a problem Otherwise, You may be missing an opportunity to see the world differently.
- https://hbr.org/2015/04/test-yourself-are-you-being-tricked-by-intuition
- https://webdesign.tutsplus.com/articles/cognitive-biases-you-need-to-master-to-design-better-websites--cms-30742 Confirmation bias: tendency to search for, interpret, favor, and recall information in a way that confirms one's preexisting beliefs or hypotheses Anchoring: the tendency for an individual to rely too heavily on an initial piece of information offered (known as the "anchor") when making decisions. Pro-Innovation: Belief that an innovation should be adopted by whole society without the need of its alteration Recency effect: Our tendency to generalize memory means we give priority to things we most recently learned Overconfidence: a person's subjective confidence in his or her judgements is reliably greater than the objective accuracy of those judgements, Backfire: given evidence against their beliefs, people can reject the evidence and believe even more strongly Implicit bias: the unconscious attribution of particular qualities to a member of a certain social group Ingroup/Outgroup: a pattern of favoring members of one's in-group over out-group members. http://behavioralscientist.org/behavioral-immune-system-influences-attitudes-toward-immigration/: behavioral immune system https://www.mindtools.com/pages/article/avoiding-psychological-bias.htm Psychological bias is the opposite of common sense and clear, measured judgment. It can lead to missed opportunities and poor decision making. Confirmation bias Look for ways to challenge what you think you see. Seek out information from a range of sources, and use an approach such as the Six Thinking Hats technique to consider situations from multiple perspectives. Alternatively, discuss your thoughts with others. Surround yourself with a diverse group of people, and don't be afraid to listen to dissenting views. Anchoring - "first impression" bias reflect on your decision-making history, and think about whether you've rushed to judgment in the past. make time to make decisions slowly Overconfidence If you suspect that you might be depending on potentially unreliable information, think about what you can do to gather comprehensive, objective data. Gambler's Fallacy make sure that you look at trends from a number of angles look for trends in your environment Fundamental Attribution Error It's essential to look at situations, and the people involved in them, non-judgmentally. Use empathy and (if appropriate) cultural intelligence, to understand why people behave in the ways that they do. Also, build emotional intelligence, so that you can reflect accurately on your own behavior.
- For too long weโve focused on managing user bias. Can we manage our own?
- https://www.theatlantic.com/technology/archive/2017/07/the-internet-is-one-big-personality-test/531861/ People tend to have a sense of their own character, but this sense is never complete. We know ourselves, but we donโt. Emergent excuses Time Budget Overconfidence Ambient understanding from AEL collaboration approach
- https://medium.com/mule-design/the-9-rules-of-design-research-1a273fdd1d3b Erika Hall 9. Find your biasย buddies: โฆWhen it comes to interpreting the results of research, collaboration becomes particularly critical. Everyone with a human brain is burdened by human biases. And there is no way to sense oneโs own. We all see what best fits our existing beliefs. So, we have to refer to an external standard (including the pre-established goals and questions) and work together to check each other Tech tools: sentiment analysis on team communication, present consolidated findings Ambient understanding from AEL collaboration approach
- How to have non-threatening and productive discussions Tools for identifying our biases Tools to manage biases Bringing our new awareness into our design practice Are you biased? I am | Kristen Pressner | TEDxBasel Aug 30, 2016 Worth the journey: โOtherwise, You may be missing an opportunity to see the world differently.โ ย