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Handling Customer Complaints

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HANDLING CUSTOMER COMPLAINTS 2008
HANDLING COMPLAINTS ,[object Object],[object Object]
HANDLING CUSTOMER COMPLAINTS ,[object Object],[object Object],[object Object],[object Object]
COMPLAINTS ,[object Object],[object Object],[object Object]
INTERNAL CUSTOMERS ,[object Object],[object Object],[object Object]
INTERNAL CUSTOMER ,[object Object],[object Object],[object Object],[object Object]
INTERNAL CUSTOMER ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
RULES OF THE GAME ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
HANDLING CUSTOMER COMPLAINTS ,[object Object],[object Object],[object Object]
CUSTOMER COMPLAINS BECAUSE : ,[object Object],[object Object],[object Object],[object Object]
CUSTOMERS COMPLAIN-- ,[object Object],[object Object],[object Object]
CUSTOMERS COMPLAIN-- ,[object Object],[object Object],[object Object]
CUSTOMERS COMPLAIN-- ,[object Object],[object Object]
CUSTOMERS COMPLAIN -- ,[object Object],[object Object]
GENUINE COMPLAINTS ,[object Object],[object Object]
CASE STUDIES ,[object Object],[object Object],[object Object]
COMPLAINTS ,[object Object],[object Object],[object Object]
HANDLING CUSTOMER COMPLAINTS ,[object Object],[object Object]
COMPLAINTS ,[object Object],[object Object]
HANDLING CUSTOMER COMPLAINTS ,[object Object],[object Object],[object Object],[object Object]
EMPOWERMENT ,[object Object],[object Object],[object Object],[object Object]
EMPOWERMENT ,[object Object],[object Object]
COMPLAINTS ,[object Object],[object Object],[object Object],[object Object]
HANDLING CUSTOMER COMPLAINTS ,[object Object],[object Object],[object Object]
COMPLAINTS ,[object Object],[object Object]
HANDLING CUSTOMER COMPLAINTS ,[object Object],[object Object],[object Object],[object Object],[object Object]
COMPLAINTS ,[object Object],[object Object],[object Object]
HANDLING CUSTOMER COMPLAINTS ,[object Object],[object Object],[object Object],[object Object],[object Object]
COMPLAINTS ,[object Object],[object Object],[object Object],[object Object]
BASICS OF TREATING CUSTOMERS ,[object Object],[object Object]
BASICS OF TREATING CUSTOMERS ,[object Object],[object Object]
BASICS OF ,[object Object],[object Object],[object Object]
BASICS OF TREATING YOUR CUSTOMERS ,[object Object],[object Object]
BASICS ,[object Object],[object Object],[object Object]
BASICS OF TREATING YOUR CUSTOMERS ,[object Object],[object Object],[object Object]
BASICS ,[object Object],[object Object],[object Object]
BASICS ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
BASICS ,[object Object],[object Object]
BASICS ,[object Object],[object Object]
CUSTOMERS WITH SPECIAL NEEDS ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
CUSTOMERS WITH SPECIAL NEEDS ,[object Object],[object Object],[object Object],[object Object]
CUSTOMERS WITH SPECIAL NEEDS ,[object Object],[object Object],[object Object],[object Object],[object Object]
ELDERLY ,[object Object],[object Object]
FOREIGN CUSTOMERS ,[object Object],[object Object],[object Object],[object Object]
DEAF ,[object Object],[object Object],[object Object]
BLIND ,[object Object],[object Object]
SERVICE PERSON’S ROLE ,[object Object]
MAKING CUSTOMERS COMFORTABLE ,[object Object],[object Object],[object Object]
DEALING WITH COMPLAINTS ,[object Object],[object Object]
DEALING WITH COMPLAINTS ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
DEALING WITH COMPLAINTS ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
DEALING WITH COMPLAINTS ,[object Object],[object Object],[object Object]
DEALING WITH--- ,[object Object],[object Object],[object Object],[object Object],[object Object]
DEALING WITH-- ,[object Object],[object Object],[object Object],[object Object]
DEALING WITH-- ,[object Object],[object Object],[object Object],[object Object]
DEALING WITH -- ,[object Object],[object Object]
DEALING WITH COMPLAINTS ,[object Object],[object Object],[object Object],[object Object]
DEALING --- ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
DEALING -- ,[object Object],[object Object],[object Object]
DEALING WITH COMPLAINTS ,[object Object],[object Object]
IS THE CUSTOMER ALWAYS RIGHT? ,[object Object],[object Object],[object Object],[object Object],[object Object]
FAKING A COMPLAINT ,[object Object],[object Object],[object Object],[object Object],[object Object]
FAKING A COMPLAINT ,[object Object],[object Object],[object Object]
FAKING A COMPLAINT ,[object Object],[object Object]
PACIFYING AN ANGRY CUSTOMER ,[object Object],[object Object],[object Object]
PACIFYING AN ANGRY CUSTOMER ,[object Object],[object Object],[object Object],[object Object]
PACIFYING--- ,[object Object],[object Object],[object Object],[object Object]
KEEPING STRESS UNDER CONTROL ,[object Object],[object Object]
PACIFYING-- ,[object Object],[object Object],[object Object],[object Object]
PACIFYING AN ANGRY CUSTOMER ,[object Object],[object Object]
EMPATHY OR SYMPATHY ,[object Object],[object Object],[object Object]
EMPATHY ,[object Object],[object Object],[object Object]
SYMPATHY ,[object Object],[object Object],[object Object],[object Object]
EMPATHY & SYMPATHY ,[object Object],[object Object]
CUSTOMER SERVICE STANDARDS & GOALS ,[object Object],[object Object],[object Object],[object Object]
CUSTOMER SERVICE STANDARDS & GOALS ,[object Object],[object Object],[object Object]
GOALS ,[object Object],[object Object],[object Object]
DEALING WITH DIFFICULT CUSTOMERS ,[object Object]
DEALING WITH DIFFICULT CUSTOMER ,[object Object],[object Object],[object Object]
HANDLING DIFFICULT CUSTOMERS ,[object Object],[object Object],[object Object],[object Object]
DEALING WITH DIFFICULT CUSTOMERS ,[object Object],[object Object],[object Object],[object Object]
TURNING FOES INTO FRIENDS ,[object Object],[object Object]
TURNING FOES INTO FRIENDS ,[object Object],[object Object],[object Object]
YOU ARE ONE MAN ARMY? ,[object Object],[object Object]
SMILE ,[object Object],[object Object],[object Object],[object Object]
SMILE ,[object Object],[object Object],[object Object],[object Object]
SMILE ,[object Object]
SILENCE ,[object Object],[object Object],[object Object]
TURNING FOES INTO FRIENDS ,[object Object]
TURNING FOES INTO FRIENDS ,[object Object],[object Object]
ANALYSING SELF ,[object Object],[object Object]
FINALLY ,[object Object],[object Object],[object Object]
FINALLY ,[object Object],[object Object],[object Object]
FINALLY ,[object Object]
DISARMING COMPLAINERS ,[object Object],[object Object]
DISARMING COMPLAINERS ,[object Object],[object Object]
DISARMING -- ,[object Object],[object Object],[object Object]
 

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Handling Customer Complaints

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