2. Business Today…
13th April 2009
•Two Domino’s employees
•YouTube
•Apology from Domino’s after
48 hours
•1 million hits
•Twitter: questions on silence
•LinkedIn: suggestions by users
in forum
BusinessWeek, May 4, 2009
3. Why are Expectations so
different?
Veterans (Pre-Boomers)
1934-1945
Gen Y
Boomers
(Millennials, Netster)
1945-1960
1980+
Gen X (Cusper, Buster)
1960 - 1980
4. How Would You Describe
Boomers and Gen X?
(Current Employers)
5. What Do Employers Think of
Gen Y and Gen Z?
• Arrogant • Young and brash
• Entitled • Job Hopping
• Multitasking • No Loyalty
• Technologically savvy • Environmentally
• Live and then work conscious
• Confident • Goal-oriented
• Realistic • Like extreme fun
6. Intro:
Q1: Do you want a good career?
Q2: Do you want a good career Fast or Slow?
So….do you want to be a Professional or
Amateur?
11. Managing Your Job
“Know your job well, do it well, and be
better than anyone else doing it.”
12. What else are we looking for?
1. Dependable 6. Glamour & non-
2. Ideas glamour work
3. Volunteer/Help 7. Special Work
4. Willingness to 8. Good Manners
accept task 9. Respectful
5. Integrity 10.Learning
(20/30/40)
13. Managing your Job: Skills
F1 Information Management
F2 Communication and Influence
F3 Planning and Organising
F4 Working with others and in teams
F5 Mathematical Techniques
F6 Problem Solving and Decision Making
F7 Technology
*based on research findings: “Skills essential for participation in adult life”,
Queensland Studies Authority 1994, 1998, 1999
15. Managing your Boss: Boss’
problems
“You can get anything in life that
you want if you can help enough
people get what they want”
16. Personalities (1)
PEOPLE
•animated and enthusiastic
PEOPLE •communicate physically & verbally
•“open up” right away
•priority is relationships
•casual and flexible about time.
•focus on the needs of people, not tasks
•base decisions on gut feeling and emotions
TASK
•take a little longer to warm up to relationships
•priority is tasks
•work-oriented, well organized
•follow guidelines and procedures.
•punctual and disciplined
TASK •rational, logical individuals
•base decisions on logic and data
17. Personalities (2)
CLOSED OPEN
CLOSED OPEN
•slow-paced and reserved. •fast-paced and spontaneous.
•patient and cooperative •express opinions readily
•cautious, supportive, and good •risk takers who want results now
listeners •enjoys overcoming obstacles to
•ask questions for clarification, accomplish results.
•support, and information •tend to be impatient
•go step-by-step. •move at a quick pace
•jump right into things.
18. Managing your Boss: Boss’ Personality
People
Peaceful: Phlegmatic Popular: Sanguine
Closed Open
Perfect: Melancholy Powerful: Choleric
Task
21. 1. Each of us is given exactly 24 hours a day. No
more, no less.
2. What we do with our time is entirely up to us.
3. But, in everything we do, every minute, makes
a difference.
4. Whatever we do today, affects us tomorrow.
Law of Cause and Effect.
5. In the same way, the more effort we put into
our lives, the more we will gain.
22. Managing your Time: At the
HEART…
Only three things really matter in Time
Management:
1. Prioritize
2. To-do List
3. Maximize
23. 1. Prioritize
H
Automate.
Predict. DO this.
Delegate.
Urgent
Delay. Deadline.
Downtime. Markers.
Don’t do.
L Important H
24. 1. Prioritize
H
Automate.
Predict. DO this.
Delegate.
Urgent 1.Tackle these
Delay. first
Deadline.
2.Feed-Turn-
Downtime. Markers.
Don’t do. Feed-turn
L Important H
25. 1. Prioritize
1. Writing a Book
H
Automate. 2. Dieting
1. Set deadlines DO this.
3. Career building
Predict.
2. “Granular” action 4. Proposal
steps Delegate. 5. Project
3. Weekly/Bi-weekly Urgent
review Delay. Deadline.
Downtime. Markers.
4. Check for ‘right
direction’ Don’t do.
L Important H
26. 1. Prioritize
H 1. Feed-Turn-Feed-
Automate. turn
Predict. DO this. Green File
2. “BOSS”
Delegate. 3. Behavior prediction
Urgent (esp. Boss)
4. Pre-research and
Delay. Deadline.
Filing
Downtime. Markers. and Tools
5. IT Skills
Don’t do.
L Important H
27. 1. Prioritize
H 1.One-Hour Per
Automate. day
Predict. DO this.
2.One-half hour
Delegate. every week
Urgent
3.Get somebody
Delay. Deadline.do it
else to
Downtime. Markers. it at all
4.Don’t do
Don’t do.
L Important H
30. Managing your
Relationships
Basics of Relationships
1. Why?
2. Good performance & skill won't get you very
far. You need others to succeed
3. You cannot get people to listen to you if they
don't like you.
4. And if they don’t listen to you, you won’t
accomplish anything!
5. Relationships = Expectations.
31. Relationships: People Skills
1. People are interested in themselves, not in you
2. What is the most interesting subject in the
world to them? THEMSELVES
3. Take four words out of your vocabulary: “I, me,
my, mine” and substitute for the most powerful
word: “YOU”
4. Remember that the more important you make
people feel, the more they will respond to you.
5. Avoid arguing.
32. Communication SF
LINA
Listen with interest and praise
make the person feel Important
use their Name
Ask questions
33. Influence SF
PASSE
Praise and encourage
Ask questions
allow the person to Save Face
use SMART goals
Encourage small improvements
34. Personality SF
S + FH + C
Smile
Firm Handshake
Compliment
35. ICE-BREAK SF
FORM
Family
Occupation
Recreation
Money
38. Managing your Discipline:
Self Development
1. Self Development = Investment
2. Investment = Time + Money
3. Nobody is going to invest in you.
4. Start Early
5. Small Differences compound in the long-term
39. Managing your Discipline:
Self Development
“You will be same person in five
years except for the people you
meet and the books you read”
Charlie “Tremendous” Jones
40. Managing your Discipline:
Feelings
“Anyone can become angry –that is easy.
But to be angry with the right person, to
the right degree, at the right time, for the
right purpose, and in the right way –
that is not easy.”
Aristotle
42. Managing your Attitude
1. List down Bad Attitudes – and reverse them
(Group Exercise)
1. Be careful of ‘us’ vs. ‘them’ thinking
2. Serve before expecting to be served
3. Have high standards for yourself
4. Never complain about how hard you work
44. Managing Your Career
Biggest Career Mistakes
1. Keeping a career in line with your education
2. Getting Career Advice from the wrong people
3. Changing (or accepting) jobs without long-term
strategy in mind
4. Letting your Boss (or company) manage your
career
46. Managing Your Career:
Management Ladder
1. Pick the area of Management you want
2. Set long-term and short-term goals
3. Determine competencies needed for short-term
goals
4. Invest (Time + Money)
5. Time = Study, Work, Projects, Reports, Mentor
6. Be prepared to invest up 50% IN ADDITION to
your current work-load and current schedule
7. Time Management skill is critical
47. The Ultimate Career Advice
“Find something you like to do so much
that you would gladly do it for nothing.
Then, learn to do it so well that people
would be happy to pay you for it.”
51. Differences between
University and Work?
University Work
• No Money! • Got Money!
• Fixed exam periods • Exam is 24/7
• Image not important • Image is crucial
• More breaks • Less breaks
• Responsibility affects • Responsibility affects
you others
• Real friends • ??
58. How to reach your
maximum potential
1. Grow up
2. Understand Yourself
3. Invest in Yourself
4. Eliminate “Cannot be Done”
5. “You are being observed all the time”
59. How to reach your
maximum potential
6. “Everything depends on Relationships”
7. Choose your close Friends
8. Serve
9. Control and use your Emotions
10.Discipline
61. Thank You.
soft copy of slides:
http://totallyunrelatedrandomanddebatable.
blogspot.com
Editor's Notes
Start with: my new wonderful life vs the old me
Refer to Handout: Managing Change – Understanding the Demographics of the Evolving Workforce.pdf Engaging the Four Generations of Workers Exercise: What are the Demographic spreads for your ‘Current’ vs. ‘Ideal’ Brand? What appeals to your ‘Ideal’ segment? What do you need to do to Brand your company?
Essential Management Skills for Secretaries
Bottom Line = You must be really good at your job Before attempting anything else. Otherwise, wasted efforts
**Refer to Handout 1 - Need to know Skills and IT Skills If you dare… Rate yourself on each competency. How are you? What needs to improve?
You can get what you want only when you are able to help your bosses get what they want. What do Bosses want? Get things done, Career progression, Look good, eliminate time wasters to concentrate on priorities,
**Refer to Handout 3: Boss Personality Types
Prioritize Assignments High Importance/ High Urgency Tackle these projects first High Importance/ Low Urgency Set deadlines for completion and get these projects worked into your daily routine Low Importance/ High Urgency Find quick, efficient ways to get this work done without much personal involvement. If possible, delegate it to a “can do” assistant Low Importance/ Low Urgency This is busy or repetitious work such as filing. Stack it up and do it in one-half hour segments every week; get somebody else to do it; or don’t do it at all “ Decide what to do and do it;
Prioritize Assignments High Importance/ High Urgency Tackle these projects first Feed-Turn-Feed-turn High Importance/ Low Urgency Set deadlines for completion and get these projects worked into your daily routine Broken down into “Granular” action steps Weekly/Bi-weekly review Regular check for ‘right direction’ Low Importance/ High Urgency Feed-Turn-Feed-turn “ BOSS” Green File Behavior prediction (esp. Boss) Pre-research and Filing IT Skills and Tools Low Importance/ Low Urgency One-Hour Per day for Administrative Work Stack it up and do it in one-half hour segments every week Get somebody else to do it Don’t do it at all
Prioritize Assignments High Importance/ High Urgency Tackle these projects first Feed-Turn-Feed-turn High Importance/ Low Urgency Set deadlines for completion and get these projects worked into your daily routine Broken down into “Granular” action steps Weekly/Bi-weekly review Regular check for ‘right direction’ Low Importance/ High Urgency Feed-Turn-Feed-turn “ BOSS” Green File Behavior prediction (esp. Boss) Pre-research and Filing IT Skills and Tools Low Importance/ Low Urgency One-Hour Per day for Administrative Work Stack it up and do it in one-half hour segments every week Get somebody else to do it Don’t do it at all
Prioritize Assignments High Importance/ High Urgency Tackle these projects first Feed-Turn-Feed-turn High Importance/ Low Urgency Set deadlines for completion and get these projects worked into your daily routine Broken down into “Granular” action steps Weekly/Bi-weekly review Regular check for ‘right direction’ Low Importance/ High Urgency Feed-Turn-Feed-turn “ BOSS” Green File Behavior prediction (esp. Boss) Pre-research and Filing IT Skills and Tools Low Importance/ Low Urgency One-Hour Per day for Administrative Work Stack it up and do it in one-half hour segments every week Get somebody else to do it Don’t do it at all
Prioritize Assignments High Importance/ High Urgency Tackle these projects first Feed-Turn-Feed-turn High Importance/ Low Urgency Set deadlines for completion and get these projects worked into your daily routine Broken down into “Granular” action steps Weekly/Bi-weekly review Regular check for ‘right direction’ Low Importance/ High Urgency Feed-Turn-Feed-turn “ BOSS” Green File Behavior prediction (esp. Boss) Pre-research and Filing IT Skills and Tools Low Importance/ Low Urgency One-Hour Per day for Administrative Work Stack it up and do it in one-half hour segments every week Get somebody else to do it Don’t do it at all
The five Laws of Compounding. These are explained in more detail in their UK Investment Guide. 1. Start Early! The earlier you start investing, the more time you leave for the miracle of compound interest to take effect. Someone who invests £100 a month from age 20 to 29 and then lets their investments grow is likely to have more money at 60 than someone who invests £100 a month from age 30 to 59. Lesson: 2. Small differences in return matter. A lot! Over long periods of time, the difference between investing at, say, 7% and 8% is enormous. Lesson: 3. Don't squander your inheritance on sex, drugs and rock'n'roll Investing isn't everything. Like most things in life it is best to strike a balance. With investing it is the balance between enjoying yourself now and providing for your future. Lesson: 4. Over time, regular saving of quite small amounts can build up an astonishing sum of money. If you save £100 a month for 40 years and your investments compound at 12% a year how much will you have? The answer is an astonishing £980,000! Lesson: 5. Time and patience are the friends of compounding and, therefore, of investing. Saving for 40 years is obviously something you can't do overnight. You have to exercise patience if you want to feel the full benefit of compounding. Lesson: Summary Lesson: Self Development is like investing – it compounds!
A lot can and have been said about Attitudes. Here are just some quick advice…
My ‘Training career’ and what I have done to achieve despite early obstacles from Bosses
