PROMOTIONAL PPT FOR RETAIL OPERATIONS MANAGERS

1. Telephone Backup Personnel Like having an extra staff member in every store…available to work on 18 seconds notice

6. Once the call comes to me I will answer it.. 1) GOOD MORNING, ABC LAKESIDE MALL, THIS IS SUE..HOW MAY I HELP YOU?

7. I will explain that the staff are busy and offer to take a message 2) I will fax or email that message back to the location immediately

8. I am available 7 days a week – from open to close… 3) You don’t need to schedule me, I just show up when I’m needed…18 seconds (3 rings) after the phone rings…