Fail Safe, Fail Smart, Succeed
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This talk is an updated version of my earlier talk "Failing Up" that I presented at Tom Tom and at App Builders Switzerland, 2016. It's a talk about how to create a failsafe environment for software companies and teams. It's critical to acknowledge that failure is necessary for innovation. So, if failure is a given, how do you fail well? This version of the talk was first presented at Seattle Code Camp 2016
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Fail Safe, Fail Smart, Succeed
- 1. Fail Safe, Fail Smart, Succeed Kevin Goldsmith, CTO @KevinGoldsmith
- 2. @kevingoldsmith #failsafe Invention requires failure
- 3. @kevingoldsmith #failsafe –Albert Einstein “Anyone who has never made a mistake has never tried anything new.” @kevingoldsmith #failsafe
- 4. “Failure is success training.” -Kevin Smith @kevingoldsmith #failsafe
- 5. @kevingoldsmith #failsafe Creating a fail-safe environment
- 7. @kevingoldsmith #failsafe –Mikael Krantz "we want to be an internal combustion engine, not a fuel-air bomb. Many small controlled explosions propelling us in a generally ok direction, not a huge blast leveling half the city” Minimize the blast radius
- 8. @kevingoldsmith #failsafe Find the fastest, cheapest path to learning. Fail fast
- 9. @kevingoldsmith #failsafe The lesson of Clippy
- 10. @kevingoldsmith #failsafe – Thomas J. Watson “If you want to increase your success rate, double your failure rate.” @kevingoldsmith #failsafe
- 11. @kevingoldsmith #failsafe punish not learning from failure Do not punish failure
- 12. @kevingoldsmith #failsafe Each failure tells you something about • your process • your team • your perception of your customers • your understanding of your product • yourself Extract the lessons from failure
- 13. @kevingoldsmith #failsafe Do project retrospectives with the intent to not only figure out what happened on the project, but with the intent to make future projects better. Extract the lessons from failure
- 14. @kevingoldsmith #failsafe Create a shared repository of the lessons learned. Catalog the lessons
- 15. @kevingoldsmith #failsafe Failures hidden or forgotten are failures that will be repeated. Catalog the lessons
- 21. @kevingoldsmith #failsafe – Bob Sutton “The most creative people — and companies — don’t have lower failure rates, they fail faster and cheaper, and perhaps learn more from their setbacks, than their competitors.” @kevingoldsmith #failsafe
- 22. @kevingoldsmith #failsafe Making Failure Safer
- 23. @kevingoldsmith #failsafe Minimize the cost of failure
- 24. @kevingoldsmith #failsafe Minimize the cost of failureInvestment Time Think it Build it Ship it Tweak it
- 25. @kevingoldsmith #failsafe Minimize the cost of failureInvestment Time Think it Build it Ship it Tweak it
- 26. @kevingoldsmith #failsafe Minimize the cost of failureInvestment Time Think it Build it Ship it Tweak it Paper Prototypes UI Mockups User Testing MVP Employee Testing Gradual Rollout A/B Testing User Testing Analytics Validation A/B Testing User Testing Analytics ValidationBeta Testing
- 27. @kevingoldsmith #failsafe The lesson of Spotify Now
- 28. @kevingoldsmith #failsafe Expect failure all the time
- 29. @kevingoldsmith #failsafe http://techblog.netflix.com/2010/12/5-lessons-weve-learned-using-aws.html
- 30. @kevingoldsmith #failsafe Smaller/Micro Services, loosely connected, mean smaller failures Small systems have small failures
- 31. @kevingoldsmith #failsafe Roll new things out over time, watch how your users react, watch how your systems scale, watch your customer service queues, watch your analytics, watch your crash logs. Take your time
- 32. @kevingoldsmith #failsafe Putting this into practice @ Avvo
- 33. @kevingoldsmith #failsafe Creating a supportive culture
- 34. @kevingoldsmith #failsafe Moving from planning around commitments to planning around priorities Creating a supportive culture
- 35. @kevingoldsmith #failsafe Talk about when things don’t go well with an eye to future improvement rather than blame Creating a supportive culture
- 36. @kevingoldsmith #failsafe Talk about when things don’t go well with an eye to future improvement rather than blame Creating a supportive culture
- 37. @kevingoldsmith #failsafe Talk about when things don’t go well with an eye to future improvement rather than blame Creating a supportive culture
- 38. @kevingoldsmith #failsafe Do retrospectives In your retrospectives, think beyond the current project to future projects. The goal: continuous improvement. Creating a supportive culture
- 39. @kevingoldsmith #failsafe Monoliths are natural when a small team (or a startup) are building a product. Building lots of small services means building infrastructure to support them. The trick is knowing when it is time to make the transition. Fail-safe infrastructure
- 41. @kevingoldsmith #failsafe –Henry Ford “Failure is simply the opportunity to begin again, this time more intelligently” @kevingoldsmith #failsafe