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ORGANIZATION, ARCHITECTURE,
AUTONOMY AND ACCOUNTABILITY
KEVIN GOLDSMITH
@KevinGoldsmith
SOME PRINCIPLES
@KevinGoldsmith
DATA BEATS OPINION
@KevinGoldsmith
“I never guess. It is a capital mistake to
theorize before one has data. Insensibly one
begins to twist facts to suit theories, instead of
theories to suit facts.”
Arthur Conan Doyle, A Scandal In Bohemia (1891)
@KevinGoldsmith
SPEED OF ITERATION BEATS
QUALITY OF ITERATION
@KevinGoldsmith
SPEED WITHOUT DATA MEANS
YOU AREN’T LEARNING
@KevinGoldsmith
DATA WITHOUT SPEED MEANS YOU
AREN’T LEARNING FAST ENOUGH
@KevinGoldsmith
DATA
VISION
EXPERIM
ENTS
LEARNING
PRODUCT
INFORMS
GUIDES
GENERATES
DRIVES
PROVIDES
@KevinGoldsmith
ACHIEVING SPEED OF LEARNING
THROUGH ORGANIZATION
@KevinGoldsmith
AUTONOMOUS TEAMS GO
FASTER
@KevinGoldsmith
AUTONOMOUS TEAMS LEARN
FASTER
@KevinGoldsmith
AUTONOMOUS
adjective
au·ton·o·mous - ȯ-ˈtä-nə-məs
• (of a country or region) having the freedom to govern itself or control
its own affairs.
• having the freedom to act independently.
synonyms: self-governing, independent, sovereign, free, self-ruling, self-
determining, autarchic; self-sufficient
@KevinGoldsmith
AUTONOMOUS TEAMS
Fully empowered and resourced to fulfill their mission and their
commitments.
@KevinGoldsmith
AUTONOMOUS TEAMS
Fully empowered and resourced to fulfill their mission and their
commitments.
UX Prod Mgr Dev Lead Back End Front End Test Mobile Data Eng
@KevinGoldsmith
DATA
VISION
EXPERIMENTSLEARNING
PRODUCT
INFORMS
GUIDES
GENERATES
DRIVES
PROVIDES
AUTONOMOUS TEAMS
Generate their own experiments.
@KevinGoldsmith
AUTONOMOUS TEAMS NOT
AUTONOMOUS INDIVIDUALS
@KevinGoldsmith
INDIVIDUALS ON AUTONOMOUS
TEAMS ARE ACCOUNTABLE TO
EACH OTHER
@KevinGoldsmith
REQUIREMENTS OF AUTONOMY
@KevinGoldsmith
AUTONOMY NEEDS
COMMUNICATION
@KevinGoldsmith
AUTONOMY NEEDS
CONTEXT
@KevinGoldsmith
AUTONOMY NEEDS
TRANSPARENCY
@KevinGoldsmith
AUTONOMY NEEDS
TRUST
@KevinGoldsmith
IF YOU CAN’T TRUST THE
PEOPLE YOU HIRE, YOU ARE
BAD AT HIRING PEOPLE.
@KevinGoldsmith
BY GIVING TEAMS CONTEXT AND TRUST
AND REDUCING DEPENDENCIES ON
OTHER TEAMS
THEY CAN MAKE DECISIONS ON
THEIR OWN
THEY BECOME AUTONOMOUS!
AND THEY CAN EXECUTE ON THEIR DECISIONS
@KevinGoldsmith
AUTONOMY ANARCHY=
@KevinGoldsmith
@KevinGoldsmith
@KevinGoldsmith
‣ PRODUCT VISION
‣ COMPANY GOALS
WHERE ARE WE GOING?
@KevinGoldsmith
WHAT/WHY
HOW
@KevinGoldsmith
GROW IN MARKET <X>
GET ALL DOCUMENTS FOR THE MARKET
@KevinGoldsmith
‣ PRODUCT VISION
‣ COMPANY GOALS
WHERE ARE WE GOING?
@KevinGoldsmith
‣ KPIS
‣ BEST PRACTICES
‣ LEADERSHIP
HOW DO WE GET THERE TOGETHER?
@KevinGoldsmith
ACCOUNTABILITY FOR AUTONOMY
@KevinGoldsmith
@KevinGoldsmith
@KevinGoldsmith
@KevinGoldsmith
@KevinGoldsmith
GOALS
GOALS
GOALS
@KevinGoldsmith
KPIS
KPIS
KPIS
@KevinGoldsmith
KPIS SHOULD BE ALIGNED TO
BUSINESS METRICS*
@KevinGoldsmith
KPIS SHOULD BE ALIGNED TO
BUSINESS METRICS*
(* IF POSSIBLE)
@KevinGoldsmith
LEADERSHIP IN AN AUTONOMOUS
ORGANIZATION
@KevinGoldsmith
HOW DO YOU LEAD A TEAM THAT
MAKES IT’S OWN DECISIONS?
@KevinGoldsmithU.S. NAVY PHOTO BY TOM WATANABE
@KevinGoldsmithU.S. ARMY PHOTO BY STAFF SGT. JENNIFER BUNN
@KevinGoldsmith
@KevinGoldsmith
SOFTWARE ARCHITECTURE FOR
AUTONOMOUS TEAMS
@KevinGoldsmith
“ORGANIZATIONS WHICH
DESIGN SYSTEMS... ARE
CONSTRAINED TO PRODUCE
DESIGNS WHICH ARE COPIES
OF THE COMMUNICATION
STRUCTURES OF THESE
ORGANIZATIONS.”
@KevinGoldsmith
“WE FIND STRONG EVIDENCE TO SUPPORT THE MIRRORING
HYPOTHESIS. IN ALL OF THE PAIRS WE EXAMINE, THE
PRODUCT DEVELOPED BY THE LOOSELY-COUPLED
ORGANIZATION IS SIGNIFICANTLY MORE MODULAR THAN THE
PRODUCT FROM THE TIGHTLY-COUPLED ORGANIZATION.”Exploring the Duality between Product and Organizational Architectures: A Test of the “Mirroring” Hypothesis MacCormack,
Baldwin, Rusnak - Harvard Business School, 2008
@KevinGoldsmith
MICROSERVICES!!!!!
Four Blair Services Pvt. Ltd. [CC BY-SA 4.0 (https://creativecommons.org/licenses/by-sa/4.0)]
@KevinGoldsmith
HOW MICROSERVICES ENABLE AUTONOMY
DECOUPLE DELIVERY SCHEDULES
TEAMS COORDINATION ON
ARCHITECTURE
@KevinGoldsmith
HOW MICROSERVICES ENABLE AUTONOMY
SUPPORT OWNERSHIP OF DELIVERABLES
FAST DELIVERY OF VALUE
ABILITY TO EXPERIMENT
OPERATIONAL RESPONSIBILITY
@KevinGoldsmith
ORGANIZATION, ARCHITECTURE,
AUTONOMY AND ACCOUNTABILITY
@KevinGoldsmith
DATA > OPINION
@KevinGoldsmith
SPEED OF ITERATION >
QUALITY OF ITERATION
@KevinGoldsmith
AUTONOMOUS TEAMS CAN
ITERATE FASTER
@KevinGoldsmith
FOR TEAMS TO BE AUTONOMOUS,
THEY NEED CONTEXT, DIRECTION
AND GUARDRAILS
@KevinGoldsmith
FOR AUTONOMOUS TEAMS TO BE
ACCOUNTABLE, THEY NEED MUTUALLY AGREED
UPON KPIS TO MEASURE THEIR PERFORMANCE.
@KevinGoldsmith
MICROSERVICE ARCHITECTURES
SUPPORT AUTONOMOUS TEAMS, BY
REDUCING DEPENDENCIES
@KevinGoldsmith
THANK YOU

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Organization, Architecture, Autonomy and Accountability (2020)