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salesforce developer


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salesforce developer

  1. 1. MD. KHALID ZIA MOBILE : 9811099536 E-MAIL : D.O.B : 04/07/1989 ADDRESS FOR CORRESPONDENCE: E-18 JOHRI FARM NOOR NAGAR EXTN JAMIA NAGAR OKHLA NEW DELHI -110025 CAREER OBJECTIVE  To orient myself in a target bound, challenging and result oriented learning organization where I can balance my career along with the growth of the organization.  Has a motivation to take independent responsibilities as well as ability to contribute and productive team member. ACADEMIC QUALIFICATION QUALIFICATION INSTITUTE BOARD/UNIVERSITY YEAR PERCENTAGE B.Tech (Electronics & instrumentation eng.) HINDUSTAN INSTITUTE OF TECHNOLOGY UTTAR PRADESH TECHNICAL UNIVERSITY 2011 64.6% 12th KALKA PUBLIC SCHOOL, NEW DELHI C.B.S.E. 2006 70% 10th KALKA PUBLIC SCHOOL, NEW DELHI C.B.S.E. 2004 64.8% EXPERIENCE Company – GE Capital Experience – 2 years & 3 months Key skills –Sales force CRM , Cloud computing , Visual force , Apex , Data Loader ,Excel Responsibility – Provide resolution to the SBI credit card customer through Salesforce software . *Regularly update customer profile in CRM
  2. 2. *Queries related to Sales , Flexi pay ,Personal Loan , Balance transfer , Card lost , Re -issue etc.  Proficiency in SFDC Administrative tasks includes creating Profiles, Users, Page Layouts, Email Services, Approvals, Workflows, Reports, Dashboards .  Skilled in in customizing standard objects like Accounts, Contacts, Products, Price , Cases, Leads, and Custom objects as per client’s need .  Performed Validation Rules, work flows, e-mail services and approval processes to customer.  Defined object and field level security  Skilled in Data Migration using DataImport Wizard  Skilled in generating custom reports and dashboards  Proficiency in installing App Exchange applications for SBI cards. TOOLS : Eclipse IDE, Apex Data Loader Project Name: SBI card application Role : Admin and Developer. Team Size : 18 Technologies : Apex, Visual Force, CRM : TOOLS : Eclipse IDE, Apex Data Loader Description: This Project involves around building a very simple credit card applications , as per customer needs. Analyze the transaction history of customer and offered him limit enhanced offer ,card upgrade offer ,Voucher ,gift offers etc . Resolve quaries to customer via email I hereby declare that all the above given information are true as per my knowledge Place – New Delhi MD. Khalid Zia (Signature)