07 09 04 Ctqi Standard

CTQI Container Terminal Quality Indicator

The concept of the CTQI Container Terminal Quality Indicator standard CTQI – 2nd Hamburg Commitee Meeting

Background … Industry players like - shippers - carriers - terminal operators - port authorities are seeking for a reliable standard for measuring Container Terminal Efficiency and Performance

Proposed Structure of the CTQI standard Basic quality management system + Key Performance Indicators (KPIs) + Evaluation of by Master Tables + Benchmarking

Development carried out by GL and Industry partners … ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

C ontainer T erminal Q uality I ndicator (benchmarking) Container Terminal Quality Management System C ontainer T erminal Q uality C onformance (check) KPIs CTQI points other Indicators

The Three Components of the CTQI Standard ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Conformance Check / Requirements (1) ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Conformance Check / Requirements (2) ,[object Object],[object Object],[object Object],[object Object],[object Object]

Conformance Check / Requirements (3) ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Conformance Check / Requirements (4) ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Set of Key Performance Indicators ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

KPIs measuring operational effectiveness and efficiency ,[object Object],[object Object],[object Object],[object Object]

KPIs measuring service quality for user ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Container Terminal Quality INDICATORS ,[object Object],[object Object],[object Object],[object Object]

CTQI Master Tables for Evaluation of KPIs ,[object Object]

Terminal Infrastructure and Organization ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Terminal Infrastructure and Organization ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

CTQI Master Tables for terminal infrastructure and organization ,[object Object]

External Factors and Hinterland Connectivity ,[object Object],[object Object]

External Factors and Hinterland Connectivity ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],maximum points available for external factors and hinterland connectivity

Container Terminal Q uality I ndicator (benchmarking) CTQI - benchmark ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Container Terminal Quality Management System Container Terminal Q uality C onformance (check) KPIs CTQI points other Indicators

Feedback on Shipper Questionnaire ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

How the reply was incorporated in CTQI

Thank you very much, shippers!

Questions to the Shippers: ,[object Object],[object Object],[object Object]

Questions to the Hamburg Committee: ,[object Object],[object Object],[object Object],[object Object]

Thank you very much for your attention!

07 09 04 Ctqi Standard

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07 09 04 Ctqi Standard