1. Business Excellence Framework © 2010 K V Ramesh the.kvr@gmail.comAugust 9, 2010

2. Business Excellence Framework Leadership Stakeholders © 2010 K V Ramesh the.kvr@gmail.comAugust 9, 2010

3. Business Excellence Framework Leadership Stakeholders Value System Investors Statutories Society © 2010 K V Ramesh the.kvr@gmail.comAugust 9, 2010

4. Business Excellence Framework Leadership Stakeholders Customers Value System Suppliers Employees Investors Vision Statutories Society © 2010 K V Ramesh the.kvr@gmail.comAugust 9, 2010

5. Business Excellence Framework Leadership Stakeholders Expectations Customers Value System Suppliers Employees Investors Vision Statutories Society © 2010 K V Ramesh the.kvr@gmail.comAugust 9, 2010

6. Business Excellence Framework Leadership Stakeholders Management Expectations Customers Value System Suppliers Employees Investors Vision Statutories Society © 2010 K V Ramesh the.kvr@gmail.comAugust 9, 2010

7. Business Excellence Framework Leadership Stakeholders Management Expectations Strategies Customers Value System Suppliers Employees Investors Vision Statutories Society © 2010 K V Ramesh the.kvr@gmail.comAugust 9, 2010

8. Business Excellence Framework Leadership Stakeholders Management Expectations Strategies Customers Value System Suppliers Competencies Processes Resources Employees Investors Vision Statutories Society © 2010 K V Ramesh the.kvr@gmail.comAugust 9, 2010

9. Business Excellence Framework Leadership Stakeholders Management Expectations Strategies Customers Value System Suppliers Competencies Processes Resources Employees Investors Expected Performance Vision Statutories Society © 2010 K V Ramesh the.kvr@gmail.comAugust 9, 2010

10. Business Excellence Framework Leadership Stakeholders Management Expectations Strategies Customers Value System Suppliers Competencies Processes Resources Employees Investors Expected Performance Vision Statutories Society Execution Results © 2010 K V Ramesh the.kvr@gmail.comAugust 9, 2010

11. Business Excellence Framework Leadership Stakeholders Management Expectations Strategies Customers Value System Suppliers Competencies Processes Resources Compare Employees Investors Expected Performance Vision Statutories Society Execution Results © 2010 K V Ramesh the.kvr@gmail.comAugust 9, 2010

12. Business Excellence Framework Leadership Stakeholders Management Expectations Strategies Customers Value System Suppliers Competencies Processes Resources Raise the Bar Reduce the gap Compare Employees Investors Expected Performance Vision Statutories Society Execution Results © 2010 K V Ramesh the.kvr@gmail.comAugust 9, 2010