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The Musgrove story: Our journey towards excellent patient experience

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The King's Fund
The King's Fund

Martine Price, Head of Patient Experience, and Dr Robert Whiting, Consultant Stroke Physician, share how they’ve been working to improve the experience of patients at Musgrove Park Hospital.

Health & MedicineBusiness
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The Musgrove story Our journey towards excellent patient experience Martine Price, Head of Patient Experience Dr Robert Whiting, Consultant Stroke Physician
Our story …
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A CLEAR ambition ,[object Object],[object Object],[object Object]
 
Improving patient experience Learning for improvement - Patient Safety - Patient Experience - Making the most of Musgrove Zero avoidable harm to patients 95% of patients rate their care as excellent Reference cost index below 90 Improvement workstream groups Pathway improvement groups
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Patients spending more time in the right place!
Improvement across key quality indicators
Mortality rate Treated with dignity & respect Would recommend …
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Looking to the future…
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What next ...

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