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INST Messenger ClickCallBack
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Kousuke Ishino
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電話CX(Communication UX)を変える、INST Messengerの新オプション「ClickCallBack」の資料です
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INST Messenger ClickCallBack
1.
ClickCallback powered by
INST Voice
2.
2 電話のストレスをなくそう
3.
3 なぜ電話がつながらない?
4.
⼤きなギャップ 4 個⼈カスタマー法⼈ 電話で話したい 電話で話したくない
5.
5 ひとひねりしましょう
6.
こういう時どうしてる? 6 あなた ???電話で話したい 友達
7.
7 あなた 今電話しても⼤丈夫? こうしてるはず テキストチャットで相⼿が通話可能か確認をしてから電話をしているはず
8.
8 友達 ⼤丈夫だよ! これなら掛けるし
9.
9 友達 ちょっとごめん、今ダメ これなら掛けない
10.
10 電話は、相⼿が都合がいい時にかければ 繋がる
11.
これを法⼈⇔個⼈間でも実現したい 11 個⼈カスタマー法⼈ 電話で話したい 電話で話したくない
12.
12 それを実現するのがClickCallBackです ClickCallBackはINST Messengerのオプション機能です。ご利⽤には INST MessengerおよびINST
Voiceの基本契約に加えてClickCallBackの オプション費⽤が必要となります
13.
SMSを送ります 13 都合の良い時間にURLをクリック下 さい。折返しお電話いたします。 https://insm.cc/~~~ 平⽇9-18時 ◯◯◯◯
14.
カスタマーがClickすると 14 都合の良い時間にURLをクリック下 さい。折返しお電話いたします。 https://insm.cc/~~~ 平⽇9-18時 ◯◯◯◯ Click □□様 折返し電話のご依頼ありがと うございます。 からすぐに折り返しご連絡を 差し上げます。 株式会社◯◯◯◯ 050-xxxx-xxxx カスタマー クリック後の表⽰ページで 発番を通知! どの番号からかけるかお知らせするページが開きます
15.
15 御社 □□さんから折返し 電話希望です。 PUSH1でお繋ぎいたしま す。 ※⾃動⾳声 御社の電話がなります
16.
PUSH1を押すとカスタマーにCallBack 16 御社 カスタマー PUSH1 Callbackは先程表⽰された 050番号から! CallBack
17.
カスタマーが出れば通話開始 17 御社 moshi moshi hai
hai カスタマー
18.
テスト導⼊した会社では 18 ☑電話接続率が倍近くに ☑Click後の通話成功率は80%超え https://instmeeting.youcanbook.me/ ※詳細説明・打合せ希望の⽅はこちらから 打合せ予約フォームの「その他」欄に「ClickCallBack説明希望」と記⼊ください
19.
価格 19 ClickCallback ・・・ 9,900円/⽉ + INST Voice利⽤料 初回デポジット10,000円 +
通話時間に応じた通話料⾦ 通話料 携帯or固定⇔固定 携帯⇔携帯 通話時間は法⼈側が電話に出てから通話が切れるまで でカウントいたします ¥40/分 ¥60/分 ※INST Voiceのデポジット費⽤は通話費⽤に充当いたします ※INST Voiceのデポジットの利⽤期限は3ヶ⽉間となります
20.
©INST, Inc. All
rights reserved. 「繋げます」 INSTは「連絡が取れない」を解決する テクノロジーカンパニーです We are Our mission 株式会社INST 千葉県千葉市中央区中央3-8-7 中央スカイビル5F http://inst-inc.com
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