Talk at Semantic MediaWiki Conference 2020 - SMWCon

1. CC-BY · page 1
Knowledge Management in
Austrian Government Institutions
#SMWCon, November 24, 2020
Bernhard Krabina

2. www.kdz.eu
Introduction
26. November 2020 · Seite 2

3. www.kdz.eu
2010 – First Overview on KM
 Short study on KM in 13 federal
ministries.
 First overview of KM:
 70% (9/13) had at least a department where
KM is mentioned
 very heterogenous tasks
 Highlights:
 Ministry of Finance
(KM while administrative reform process)
 Ministry of Defence
(KM as top-5-research topics)
 Ministry of Science
(methodology of intellectual capital report for
universities)
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4. www.kdz.eu
2011 – Audits 2 Ministries
 Austrian Court of Audit
audited the
 Ministry of Defence and
 Ministry of Interior
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5. www.kdz.eu
2012 – Federal KM Strategy
 Strategy paper for a
federal KM strategy
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6. www.kdz.eu
2017 – Guideline and Toolbox
 Guideline and Toolbox for KM
 aimed at securing knowledge
when personnel changes
 by 2028, 48 % of personnel in
federal government
institutions will retire
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7. www.kdz.eu
2019 – Community of Practice
 Federal Academy of Public
Administration
 provides seminars
 as of 2019 a „community of
practice“
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8. www.kdz.eu
Other Public Sector Institutions?
 2006 – City of Linz: KM when implementing a call
center „Teleservice center“
 2013 – City of Salzburg: „Knowledge City“
 2013 – „Wien mags Wissen“ – „Vienna wants to know“
Strategy, guideline and toolbox departments
 2013 – Vienna History Wiki: (SMW)
 2015 – Vienna receives "Most Admired Knowledge Cities
Award 2015" from World Capital Institute
 status of KM in regional authorities unclear
 status of KM in federal agencies unclear
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9. www.kdz.eu
 Invitation to tender:
Wissensmanagement.gv.at
as (open-source) website
 Wissensmanagement.gv.at
as wiki!
Wiki gardener
2020 – Wissensmanagement.gv.at
Online portal (.gv = government)
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KM experts

10. www.kdz.eu
KM - Knowledge
 Guideline
 Toolbox
 Practices
 Publicatio
ns
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11. www.kdz.eu
KM - Network
 Current
 News
 Events
 Blog
 Experts
 Organisati
ons
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KM - Activities
 Read
 Write
(Account)
 Network
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Interlinking of content elements
written by
belongs to
works at
is about
implements
publishes
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14. www.kdz.eu
Visualize and navigate via a network
https://www.mediawiki.org/wiki/Extension:Network
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inspired by (unmaintained) Extension:VIKI

15. www.kdz.eu
Writing
https://www.mediawiki.org/wiki/Extension:Page_Forms
 dropdowns
 suggests current date
 new entries in token
input
 suggests already
used entries
 wiki editor
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Full text search
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„Facettierte Suche“
https://www.mediawiki.org/wiki/Extension:Semantic_Result
_Formats (filtered format)
 filtered result lists
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18. www.kdz.eu
Glossary
https://www.mediawiki.org/wiki/Extension:Semantic_Glossary
 theory definitions
from the guideline
 tools (get added
automatically)
 other terms
(abbreviations)
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19. www.kdz.eu
Semi-controlled vocabularies
(the power of red links)
 User-added tags and their usage
can be seen = Folksonomy
 For important tags, pages can be
created, showing all items
tagged.
 When tags are pages,
more information
can be added
result format “valuerank”
result format “tagcloud”

20. www.kdz.eu
Open-Source technology:
Semantic MediaWiki
 RDF (Semantic Web standard)
 CSV (lists, e.g. Excel)
 vCard (Contacts)
 iCalender (Events)
 RSS (News)
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21. www.kdz.eu
Design
 Chameleon skin (responsive,
twitter bootstrap)
https://www.mediawiki.org/wiki/Skin:
Chameleon
 Slideshow result format
 Plainlist result format with
templates
 Network
visualization/navigation

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Live Demo
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Contact
23
Bernhard Krabina
 krabina@kdz.or.at
 www.kdz.or.at
 @krabina