SlideShare a Scribd company logo
1 of 16
Download to read offline
PEOPLE MANAGEMENT
IN THE HOTEL INDUSTRY
                     Team F
        Mariia Tiutiunnikova
              Mauricio Trejo
               Diogo Franco
             Ahmed Ibrahim
         Mayank Mukharya
HOW TO GET RID
OF YOUR CUSTOMERS
    In 5 STEPS…..
THE PORTMAN CASE
          • Recruit nerds and
 Step 1    throw them into the
           jungle
THE PORTMAN CASE

 STEP 2   • Make them Lion’s food
THE PORTMAN CASE
          • make hippopotamus
 STEP 3     dance ballet
THE PORTMAN CASE
          • Feed the crocodile an
 STEP 4     ant
THE PORTMAN CASE
          • Let the Darwin’s
 STEP 5     theory prove itself
THE PORTMAN CASE

 STEP 1   • Hire professionals for low positions



 STEP 2   • No, training, no supervision



 STEP 3   • Multitask responsibilities



 STEP 4   • Low wages




 STEP 5   • Strong competition
HOW TO DELIGHT
     YOUR
 CUSTOMERS….
THE MARRIOTT CASE
          • Hire passionate Red Bull
 Step 1    junkies
THE MARRIOTT CASE

 STEP 2 • make them Lions
THE MARRIOTT CASE

 STEP 3   • BE A BEE
THE MARRIOTT CASE

 STEP 4   • Give Scrat a nut
THE MARRIOTT CASE
          • Be a Part or be
 STEP 5     Apart
THE MARRIOTT CASE

  STEP 1   • Hire enthusiastic dedicated personal


  STEP 2   • Proper training, adequate supervision


  STEP 3   • Division of responsibilities


  STEP 4   • Job Satisfaction


  STEP 5   • Cooperation
Thank you
For your
Attention!!!

Feel free to ask
questions…

More Related Content

Recently uploaded

Prescribed medication order and communication skills.pptx
Prescribed medication order and communication skills.pptxPrescribed medication order and communication skills.pptx
Prescribed medication order and communication skills.pptxraviapr7
 
KARNAADA.pptx made by - saransh dwivedi ( SD ) - SHALAKYA TANTRA - ENT - 4...
KARNAADA.pptx  made by -  saransh dwivedi ( SD ) -  SHALAKYA TANTRA - ENT - 4...KARNAADA.pptx  made by -  saransh dwivedi ( SD ) -  SHALAKYA TANTRA - ENT - 4...
KARNAADA.pptx made by - saransh dwivedi ( SD ) - SHALAKYA TANTRA - ENT - 4...M56BOOKSTORE PRODUCT/SERVICE
 
Vani Magazine - Quarterly Magazine of Seshadripuram Educational Trust
Vani Magazine - Quarterly Magazine of Seshadripuram Educational TrustVani Magazine - Quarterly Magazine of Seshadripuram Educational Trust
Vani Magazine - Quarterly Magazine of Seshadripuram Educational TrustSavipriya Raghavendra
 
How to Manage Cross-Selling in Odoo 17 Sales
How to Manage Cross-Selling in Odoo 17 SalesHow to Manage Cross-Selling in Odoo 17 Sales
How to Manage Cross-Selling in Odoo 17 SalesCeline George
 
How to Send Emails From Odoo 17 Using Code
How to Send Emails From Odoo 17 Using CodeHow to Send Emails From Odoo 17 Using Code
How to Send Emails From Odoo 17 Using CodeCeline George
 
Drug Information Services- DIC and Sources.
Drug Information Services- DIC and Sources.Drug Information Services- DIC and Sources.
Drug Information Services- DIC and Sources.raviapr7
 
Optical Fibre and It's Applications.pptx
Optical Fibre and It's Applications.pptxOptical Fibre and It's Applications.pptx
Optical Fibre and It's Applications.pptxPurva Nikam
 
The Stolen Bacillus by Herbert George Wells
The Stolen Bacillus by Herbert George WellsThe Stolen Bacillus by Herbert George Wells
The Stolen Bacillus by Herbert George WellsEugene Lysak
 
How to Add Existing Field in One2Many Tree View in Odoo 17
How to Add Existing Field in One2Many Tree View in Odoo 17How to Add Existing Field in One2Many Tree View in Odoo 17
How to Add Existing Field in One2Many Tree View in Odoo 17Celine George
 
Patient Counselling. Definition of patient counseling; steps involved in pati...
Patient Counselling. Definition of patient counseling; steps involved in pati...Patient Counselling. Definition of patient counseling; steps involved in pati...
Patient Counselling. Definition of patient counseling; steps involved in pati...raviapr7
 
Quality Assurance_GOOD LABORATORY PRACTICE
Quality Assurance_GOOD LABORATORY PRACTICEQuality Assurance_GOOD LABORATORY PRACTICE
Quality Assurance_GOOD LABORATORY PRACTICESayali Powar
 
How to Create a Toggle Button in Odoo 17
How to Create a Toggle Button in Odoo 17How to Create a Toggle Button in Odoo 17
How to Create a Toggle Button in Odoo 17Celine George
 
Slides CapTechTalks Webinar March 2024 Joshua Sinai.pptx
Slides CapTechTalks Webinar March 2024 Joshua Sinai.pptxSlides CapTechTalks Webinar March 2024 Joshua Sinai.pptx
Slides CapTechTalks Webinar March 2024 Joshua Sinai.pptxCapitolTechU
 
Over the counter (OTC)- Sale, rational use.pptx
Over the counter (OTC)- Sale, rational use.pptxOver the counter (OTC)- Sale, rational use.pptx
Over the counter (OTC)- Sale, rational use.pptxraviapr7
 
5 charts on South Africa as a source country for international student recrui...
5 charts on South Africa as a source country for international student recrui...5 charts on South Africa as a source country for international student recrui...
5 charts on South Africa as a source country for international student recrui...CaraSkikne1
 
Easter in the USA presentation by Chloe.
Easter in the USA presentation by Chloe.Easter in the USA presentation by Chloe.
Easter in the USA presentation by Chloe.EnglishCEIPdeSigeiro
 
3.26.24 Race, the Draft, and the Vietnam War.pptx
3.26.24 Race, the Draft, and the Vietnam War.pptx3.26.24 Race, the Draft, and the Vietnam War.pptx
3.26.24 Race, the Draft, and the Vietnam War.pptxmary850239
 
CapTechU Doctoral Presentation -March 2024 slides.pptx
CapTechU Doctoral Presentation -March 2024 slides.pptxCapTechU Doctoral Presentation -March 2024 slides.pptx
CapTechU Doctoral Presentation -March 2024 slides.pptxCapitolTechU
 
Education and training program in the hospital APR.pptx
Education and training program in the hospital APR.pptxEducation and training program in the hospital APR.pptx
Education and training program in the hospital APR.pptxraviapr7
 

Recently uploaded (20)

Prescribed medication order and communication skills.pptx
Prescribed medication order and communication skills.pptxPrescribed medication order and communication skills.pptx
Prescribed medication order and communication skills.pptx
 
KARNAADA.pptx made by - saransh dwivedi ( SD ) - SHALAKYA TANTRA - ENT - 4...
KARNAADA.pptx  made by -  saransh dwivedi ( SD ) -  SHALAKYA TANTRA - ENT - 4...KARNAADA.pptx  made by -  saransh dwivedi ( SD ) -  SHALAKYA TANTRA - ENT - 4...
KARNAADA.pptx made by - saransh dwivedi ( SD ) - SHALAKYA TANTRA - ENT - 4...
 
Vani Magazine - Quarterly Magazine of Seshadripuram Educational Trust
Vani Magazine - Quarterly Magazine of Seshadripuram Educational TrustVani Magazine - Quarterly Magazine of Seshadripuram Educational Trust
Vani Magazine - Quarterly Magazine of Seshadripuram Educational Trust
 
How to Manage Cross-Selling in Odoo 17 Sales
How to Manage Cross-Selling in Odoo 17 SalesHow to Manage Cross-Selling in Odoo 17 Sales
How to Manage Cross-Selling in Odoo 17 Sales
 
How to Send Emails From Odoo 17 Using Code
How to Send Emails From Odoo 17 Using CodeHow to Send Emails From Odoo 17 Using Code
How to Send Emails From Odoo 17 Using Code
 
Drug Information Services- DIC and Sources.
Drug Information Services- DIC and Sources.Drug Information Services- DIC and Sources.
Drug Information Services- DIC and Sources.
 
Optical Fibre and It's Applications.pptx
Optical Fibre and It's Applications.pptxOptical Fibre and It's Applications.pptx
Optical Fibre and It's Applications.pptx
 
The Stolen Bacillus by Herbert George Wells
The Stolen Bacillus by Herbert George WellsThe Stolen Bacillus by Herbert George Wells
The Stolen Bacillus by Herbert George Wells
 
How to Add Existing Field in One2Many Tree View in Odoo 17
How to Add Existing Field in One2Many Tree View in Odoo 17How to Add Existing Field in One2Many Tree View in Odoo 17
How to Add Existing Field in One2Many Tree View in Odoo 17
 
Patient Counselling. Definition of patient counseling; steps involved in pati...
Patient Counselling. Definition of patient counseling; steps involved in pati...Patient Counselling. Definition of patient counseling; steps involved in pati...
Patient Counselling. Definition of patient counseling; steps involved in pati...
 
Quality Assurance_GOOD LABORATORY PRACTICE
Quality Assurance_GOOD LABORATORY PRACTICEQuality Assurance_GOOD LABORATORY PRACTICE
Quality Assurance_GOOD LABORATORY PRACTICE
 
How to Create a Toggle Button in Odoo 17
How to Create a Toggle Button in Odoo 17How to Create a Toggle Button in Odoo 17
How to Create a Toggle Button in Odoo 17
 
Slides CapTechTalks Webinar March 2024 Joshua Sinai.pptx
Slides CapTechTalks Webinar March 2024 Joshua Sinai.pptxSlides CapTechTalks Webinar March 2024 Joshua Sinai.pptx
Slides CapTechTalks Webinar March 2024 Joshua Sinai.pptx
 
Over the counter (OTC)- Sale, rational use.pptx
Over the counter (OTC)- Sale, rational use.pptxOver the counter (OTC)- Sale, rational use.pptx
Over the counter (OTC)- Sale, rational use.pptx
 
5 charts on South Africa as a source country for international student recrui...
5 charts on South Africa as a source country for international student recrui...5 charts on South Africa as a source country for international student recrui...
5 charts on South Africa as a source country for international student recrui...
 
Easter in the USA presentation by Chloe.
Easter in the USA presentation by Chloe.Easter in the USA presentation by Chloe.
Easter in the USA presentation by Chloe.
 
3.26.24 Race, the Draft, and the Vietnam War.pptx
3.26.24 Race, the Draft, and the Vietnam War.pptx3.26.24 Race, the Draft, and the Vietnam War.pptx
3.26.24 Race, the Draft, and the Vietnam War.pptx
 
March 2024 Directors Meeting, Division of Student Affairs and Academic Support
March 2024 Directors Meeting, Division of Student Affairs and Academic SupportMarch 2024 Directors Meeting, Division of Student Affairs and Academic Support
March 2024 Directors Meeting, Division of Student Affairs and Academic Support
 
CapTechU Doctoral Presentation -March 2024 slides.pptx
CapTechU Doctoral Presentation -March 2024 slides.pptxCapTechU Doctoral Presentation -March 2024 slides.pptx
CapTechU Doctoral Presentation -March 2024 slides.pptx
 
Education and training program in the hospital APR.pptx
Education and training program in the hospital APR.pptxEducation and training program in the hospital APR.pptx
Education and training program in the hospital APR.pptx
 

Marriot Hotel Case

Editor's Notes

  1. Этот шаблон можно использовать как начальный файл для представления учебных материалов группе слушателей.РазделыРазделы позволяют упорядочить слайды и организовать совместную работу нескольких авторов. На вкладке Главная в разделе Слайды нажмите кнопку Раздел и выберите команду Добавить раздел.ЗаметкиИспользуйте область заметок для размещения заметок докладчика или дополнительных сведений для аудитории. Во время воспроизведения презентации эти заметки отображаются в режиме докладчика. Обращайте внимание на размер шрифта (важно обеспечить различимость при ослабленном зрении, видеосъемке и чтении с экрана)Сочетаемые цвета Обратите особое внимание на графики, диаграммы и надписи.Учтите, что печать будет выполняться в черно-белом режиме или в оттенках серого. Выполните пробную печать, чтобы убедиться в сохранении разницы между цветами при печати в черно-белом режиме или в оттенках серого.Диаграммы, таблицы и графикиНе усложняйте восприятие: по возможности используйте согласованные, простые стили и цвета.Снабдите все диаграммы и таблицы подписями.
  2. Дайте краткий обзор презентации. Опишите главную суть презентации и обоснуйте ее важность.Представьте каждую из основных тем.Чтобы предоставить слушателям ориентир, можно можете повторять этот обзорный слайд в ходе презентации, выделяя тему, которая будет обсуждаться далее.
  3. Это другой параметр для обзорного слайда.
  4. Это другой параметр для обзорного слайда.
  5. Это другой параметр для обзорного слайда.
  6. Это другой параметр для обзорного слайда.
  7. Это другой параметр для обзорного слайда.
  8. Дайте краткий обзор презентации. Опишите главную суть презентации и обоснуйте ее важность.Представьте каждую из основных тем.Чтобы предоставить слушателям ориентир, можно можете повторять этот обзорный слайд в ходе презентации, выделяя тему, которая будет обсуждаться далее.
  9. Дайте краткий обзор презентации. Опишите главную суть презентации и обоснуйте ее важность.Представьте каждую из основных тем.Чтобы предоставить слушателям ориентир, можно можете повторять этот обзорный слайд в ходе презентации, выделяя тему, которая будет обсуждаться далее.
  10. Это другой параметр для обзорного слайда.
  11. Это другой параметр для обзорного слайда.
  12. Это другой параметр для обзорного слайда.
  13. Это другой параметр для обзорного слайда.
  14. Это другой параметр для обзорного слайда.
  15. Дайте краткий обзор презентации. Опишите главную суть презентации и обоснуйте ее важность.Представьте каждую из основных тем.Чтобы предоставить слушателям ориентир, можно можете повторять этот обзорный слайд в ходе презентации, выделяя тему, которая будет обсуждаться далее.
  16. Это другой параметр для обзора с использованием переходов, позволяющий перемещаться между несколькими слайдами.