- Public services is poorly managed and will never really improve
- We urgently need to improve the quality of public services
- I will only believe that public services are improving if I see it with my own eyes
- Low levels of trust among the public – in respect of public service, managers and politicians
- Low level of the information received about public services
- The public wants public services to be oriented to people’s needs as service consumers
- The public remains committed to a number of basic values – universality, equity and accountability – that it wants to underpin public service provision.
2. People attitudes to public services
Public services is poorly managed and will never really improve
We urgently need to improve the quality of public services
I will only believe that public services are improving if I see it with my own
eyes
Low levels of trust among the public – in respect of public service,
managers and politicians
Low level of the information received about public services
The public wants public services to be oriented to people’s needs as
service consumers
The public remains committed to a number of basic values – universality,
equity and accountability – that it wants to underpin public service
provision.
3. CityHub – People Are City
Improved, simplified and prompt
communication between citizens and public
service (2-Way-Communication)
Increased transparency of public service
Optimised work of municipal officials (up to
80%)
5. How?
• Citizens detect and report communal problems
(comunicating the problem)
• Report is automaticly assigned to communal officials
in real time
• Information is reported back to citizens reagrding
the current status of the problem (2-way-communication)
• Speeding up problem resolution
• Increased productivity of city administration
6.
7.
8.
9.
10. Pilot - City of Osijek
• Active module for reporting communal problems
11. Pilot City of Osijek
• Before integration
2 to 6 calls per month (garbage, broken benches, defective
lighting etc...)
80% of time municipal officials are out of office
e.g. 8 officials, 5 per city block, 109.000 citizens
• After integration
700 problems reported
330 solved
200 delegated to other public (City) companies
170 delayed but citizens were notified
13. Modules
Communal service
Public Transportation
City Pass (QR Code Integration via Paymeny Gateway)
City Light (With HardWare Component)
Culture (Cineams, Theathers)
Sport Facilities reservation
City Health (testing allergen, pollen, ragweed ...)
Point of Interest - POI
14. Apps for Communal Service Competition
App name
Feature
CityHub FixMyStreet SeeClickFix Improve My City
Mobile
Web
Modular – – –
2 Way Communication – – –
Work Hours optimisation – – –
Task adding (to specific
– – –
Communal Officers via Geo Location)
Cloud based
Fast deployment – – –
One app for every city – – –
Geo Configuration (changing
app settings depending in which City
– – –
you are)
Fast login (Facebook, Google+,
Anonnymouse)
– – –
Voting for problems
(prioritising)
– – –
15. Market potential
• Croatia
Osijek – Integrated CityHub
letter of Intent from folowing cities: Našice, Beli Manastir, Varaždin, Sl.
Brod, and 12 other cities (by mid 2015)
Western Europe
Germany, Austria, Switzerland and Denmark via partner Network (50+
cities by end 2015)
Southeast Europe
Seeking for partners
USA and Australia
Seeking for partners
16. CityHub – People Are City
BetaWare Ltd. – Lunching
Founded in May 2012.
13 Employees
50+ finalised projects
LetMeDo Ltd. – Investment
€30K seed investment
17. Krunoslav Ris
BetaWare d.o.o.
krunoslav.ris@betaware.hr
www.betaware.hr
Dejan Bešir
LetMeDo d.o.o.
Dejan.besir@ledmedo.biz
www.letmedo.biz
Slavko Gazić
LetMeDo d.o.o.
Slavko.gazic@ledmedo.biz
www.letmedo.biz
CityHub
People Are City