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Global
                                                        Trade
                                           Aged care
Internet                                  Education
CULTURAL INTELLIGENCE
 Immigration Co-operation
                         Business

                                International Aid
 Subultures

              Research




                                CULTURAL Diplomacy
                                SELF-AWARENESS
                                    Multiculturalism
                Religion                 Youth services
                                                 Travel
Cultural intelligence – origin,
               definition, validity
Origin:       “Why do some but not other individuals easily and
               effectively adapt their views and behaviours cross
               culturally.” (Van Dyne, Ang and Livermore 2010; cited in Ang, Van Dyne and Tan, 2011)
Definition:   The relative ability of a person to adapt to novel cultural
              contexts.

Validity:     CQ can be measured on a validated 20 item CQ scale.
              (Ang et al 2007)
The facets of cultural intelligence

Cognitive /Head
      - Knowledge – culture specific
      - Meta-cognition

Motivational/Heart
                                                      (Earley and Ang 2003)

Behavioural /Body                                   (Earley and Mosakowski 2004)




Culture       can arise when ‘we lack the knowledge, the lack of ability to
              adapt, the lack of willingness to adapt.’ (Flanja 2009 p.111)
shock:
Cultural
self-awareness
Understanding that our own behaviour is,
in large part, culturally derived.

It allows us to recognise that the same is also
true for others.

‘Some people are skillful at recognizing behaviours that are
influenced by culture.’ (Brislin, Worthley and McNab 2006 p.41)

Cultural misunderstandings arise when we attempt to
interpret the behaviour of others through our own
cultural lens. (Quappe and Canatore 2005)
Cultural misunderstandings
            Example 2



Example 1
Enhancing cultural intelligence

       ‘People’s cultural intelligence can be increased
       with experience, practice and a positive attitude
       to life-long learning.’ (Brislin, Worthley and McNab 2006 p.42)




(Crowne 2008)                         Rehg,Grundlackh & Grigorian 2012
Using cultural intelligence
Some useful skills
• Expect misunderstandings (Brislin, Worthley &
 McNab 2006)

• Suspend judgement (Triandis 2005)




Example 1                                         Example 2
Key points to remember
Cultural intelligence is a multi-faceted construct to explain
the relative ability of some individuals to adapt with ease to
novel cultural contexts.
It is widely agreed to encompass cognitive/metacognitive,
motivational and behavioural skills.

Cultural self-awareness is a meta-cognitive skill that
underlies and is fundamental to cultural intelligence.

Cultural intelligence is a valuable skill in our increasingly
globalized world and ethnically diverse communities.
References:
Ang, S, Van Dyne, Koh, CKS, Ng, KY., Templer, KJ, Tay, C, & Chandrasekar, NA, 2007,. ‘Cultural intelligence: Its
measurement and effects on cultural judgment and decision making, cultural adaptation, and task performance’’,
Management and Organization Review, vol. 3, no.3, pp.35-37, viewed 13 September 2012, via Wiley Online Library
Ang, S, Van Dyne, L & Tan, ML, 2011, Cultural Intelligence, in Sternberg, RJ & Kaufman, SC (Eds), Cambridge Handbook
on Intelligence, pp.582-602, Cambridge, England: Cambridge University Press.
Brislin, R, Worthley, R & McNab, B 2006, ‘Cultural intelligence: Understanding behaviours that serve people’s goals',
Group and Organization Management, vol. 31, no. 1, pp. 40-55, viewed 12 September 2012, via Sage Publications.
Crowne, KA, 2008, ‘What leads to cultural intelligence’, Business Horizons, vol. 51, no.5, pp.391-399, viewed 13
September 2012, via Sciencedirect.
Earley, P & Ang, S 2003, Cultural intelligence: Individual interactions across cultures, Stanford University Press,
Stanford, US, viewed 12 September 2012 via Google Books
Earley, PC & Mosakowski, E 2004, ‘Cultural intelligence’, Harvard Business Review, vol. 82,no. 10, pp. 139-146, viewed
12 September 2012, via Ebsco Host.
Flanja, D, 2009 ‘Culture shock in intercultural communication’, Studia Europae, vol. 2009, no. 4, pp. 107+, viewed 13
September 2012, via Academic OneFile.
Rehg, MT, Gundlach, MJ & Grigorian, RA, 2012, ‘Examining the influence of cross-cultural training on cultural
intelligence and specific self-efficacy’, Cross Cultural Management, vol. 19, no.22, pp. 215 – 232, viewed 14 September
2012, via Emerald
Triandis, HC, 2006, ‘Cultural intelligence in organizations’, Group and Organization Management, vol. 31, no. 1, pp.20-
26, viewed 12 September 2012, via Sage Publications.
Quappe, S & Cantatore, G, 2005, ‘What is cultural intelligence, anyway? How do I build it?, viewed 12 September,
<http://www.culturosity.com/pdfs/What%20is%20Cultural%20Awareness.pdf>

 Images:
 Slide 2: a.http://www.theaustralian.com.au/arts/review/oombulgurri-aborigines-were-delivered-into-temptation/story-fn9n8gph-1226446170747
          viewed 10 September 2012
          b.http://www.guardian.co.uk/society/2011/dec/20/christmas-charity-appeal-magic-me, viewed 12 September 2012
          c. http://www.examiner.com/article/christians-and-muslims, viewed 12 September 2012
 Slide 3: http://www.clipartsfree.net/clipart/9150-diamond-structure-clipart.html - viewed 10 September 2012
 Slide 4: http://blogpogo.com/money/when-reality-stares-back/, viewed 12 September 2012
 Slide 6: a. http://www.unhcr.org/496627094.html, viewed 11 September 2012
          b. http://www.thehindubusinessline.com/markets/article2668257.ece viewed 16 September 2012

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Cuc107 assessment3 s246576 dropbox

  • 1. Global Trade Aged care Internet Education CULTURAL INTELLIGENCE Immigration Co-operation Business International Aid Subultures Research CULTURAL Diplomacy SELF-AWARENESS Multiculturalism Religion Youth services Travel
  • 2. Cultural intelligence – origin, definition, validity Origin: “Why do some but not other individuals easily and effectively adapt their views and behaviours cross culturally.” (Van Dyne, Ang and Livermore 2010; cited in Ang, Van Dyne and Tan, 2011) Definition: The relative ability of a person to adapt to novel cultural contexts. Validity: CQ can be measured on a validated 20 item CQ scale. (Ang et al 2007)
  • 3. The facets of cultural intelligence Cognitive /Head - Knowledge – culture specific - Meta-cognition Motivational/Heart (Earley and Ang 2003) Behavioural /Body (Earley and Mosakowski 2004) Culture can arise when ‘we lack the knowledge, the lack of ability to adapt, the lack of willingness to adapt.’ (Flanja 2009 p.111) shock:
  • 4. Cultural self-awareness Understanding that our own behaviour is, in large part, culturally derived. It allows us to recognise that the same is also true for others. ‘Some people are skillful at recognizing behaviours that are influenced by culture.’ (Brislin, Worthley and McNab 2006 p.41) Cultural misunderstandings arise when we attempt to interpret the behaviour of others through our own cultural lens. (Quappe and Canatore 2005)
  • 5. Cultural misunderstandings Example 2 Example 1
  • 6. Enhancing cultural intelligence ‘People’s cultural intelligence can be increased with experience, practice and a positive attitude to life-long learning.’ (Brislin, Worthley and McNab 2006 p.42) (Crowne 2008) Rehg,Grundlackh & Grigorian 2012
  • 7. Using cultural intelligence Some useful skills • Expect misunderstandings (Brislin, Worthley & McNab 2006) • Suspend judgement (Triandis 2005) Example 1 Example 2
  • 8. Key points to remember Cultural intelligence is a multi-faceted construct to explain the relative ability of some individuals to adapt with ease to novel cultural contexts. It is widely agreed to encompass cognitive/metacognitive, motivational and behavioural skills. Cultural self-awareness is a meta-cognitive skill that underlies and is fundamental to cultural intelligence. Cultural intelligence is a valuable skill in our increasingly globalized world and ethnically diverse communities.
  • 9. References: Ang, S, Van Dyne, Koh, CKS, Ng, KY., Templer, KJ, Tay, C, & Chandrasekar, NA, 2007,. ‘Cultural intelligence: Its measurement and effects on cultural judgment and decision making, cultural adaptation, and task performance’’, Management and Organization Review, vol. 3, no.3, pp.35-37, viewed 13 September 2012, via Wiley Online Library Ang, S, Van Dyne, L & Tan, ML, 2011, Cultural Intelligence, in Sternberg, RJ & Kaufman, SC (Eds), Cambridge Handbook on Intelligence, pp.582-602, Cambridge, England: Cambridge University Press. Brislin, R, Worthley, R & McNab, B 2006, ‘Cultural intelligence: Understanding behaviours that serve people’s goals', Group and Organization Management, vol. 31, no. 1, pp. 40-55, viewed 12 September 2012, via Sage Publications. Crowne, KA, 2008, ‘What leads to cultural intelligence’, Business Horizons, vol. 51, no.5, pp.391-399, viewed 13 September 2012, via Sciencedirect. Earley, P & Ang, S 2003, Cultural intelligence: Individual interactions across cultures, Stanford University Press, Stanford, US, viewed 12 September 2012 via Google Books Earley, PC & Mosakowski, E 2004, ‘Cultural intelligence’, Harvard Business Review, vol. 82,no. 10, pp. 139-146, viewed 12 September 2012, via Ebsco Host. Flanja, D, 2009 ‘Culture shock in intercultural communication’, Studia Europae, vol. 2009, no. 4, pp. 107+, viewed 13 September 2012, via Academic OneFile. Rehg, MT, Gundlach, MJ & Grigorian, RA, 2012, ‘Examining the influence of cross-cultural training on cultural intelligence and specific self-efficacy’, Cross Cultural Management, vol. 19, no.22, pp. 215 – 232, viewed 14 September 2012, via Emerald Triandis, HC, 2006, ‘Cultural intelligence in organizations’, Group and Organization Management, vol. 31, no. 1, pp.20- 26, viewed 12 September 2012, via Sage Publications. Quappe, S & Cantatore, G, 2005, ‘What is cultural intelligence, anyway? How do I build it?, viewed 12 September, <http://www.culturosity.com/pdfs/What%20is%20Cultural%20Awareness.pdf> Images: Slide 2: a.http://www.theaustralian.com.au/arts/review/oombulgurri-aborigines-were-delivered-into-temptation/story-fn9n8gph-1226446170747 viewed 10 September 2012 b.http://www.guardian.co.uk/society/2011/dec/20/christmas-charity-appeal-magic-me, viewed 12 September 2012 c. http://www.examiner.com/article/christians-and-muslims, viewed 12 September 2012 Slide 3: http://www.clipartsfree.net/clipart/9150-diamond-structure-clipart.html - viewed 10 September 2012 Slide 4: http://blogpogo.com/money/when-reality-stares-back/, viewed 12 September 2012 Slide 6: a. http://www.unhcr.org/496627094.html, viewed 11 September 2012 b. http://www.thehindubusinessline.com/markets/article2668257.ece viewed 16 September 2012