The document discusses various aspects of job stress including its causes, effects, and strategies for managing it. It outlines sources of stress such as organizational demands, role conflicts, and personal factors. Consequences of stress include subjective, behavioral, cognitive, and physiological effects. The document also discusses techniques for coping with stress individually such as time management, exercise, and relaxation, as well as organizational strategies like role clarity and employee counselling programs.

1. JOB STRESS, COUNSELLING AND MENTORING Chapter EXCEL BOOKS 29-1 29

3. 29-3 Two faces of stress Job Stress, Counselling And Mentoring

5. 29-5 Sources of Stress Important sources of stress may be listed thus: Organisational factors 1. Organisational demands 2. Role conflict Intrasender conflict Intersender conflict Interrole conflict Person-role conflict 3. Role ambiguity 4. Role overload 5. Role underload 6. Interpersonal relationships 7. Ineffective communication 8. Responsibility Job Stress, Counselling And Mentoring

6. 29-6 9. Job change 10. Climate within a company Personal factors 11. The impact of life change Job Stress, Counselling And Mentoring The Social Readjustment Rating Scale Life event Scale value Death of spouse 100 Divorce 73 Marital separation 65 Jail term 63 Death of close family member 63 Major personal injury or illness 53 Marriage 50 Fired from work 47 Marital reconciliation 45 Retirement 45 Sources of Stress Cont…

7. 29-7 Major change in health of family member 44 Pregnancy 40 Sex difficulties 39 Gain of a new family member 39 Business readjustment 39 Changes in financial state 38 Death of a close friend 37 Change to a different line of work 36 Change in number of arguments with spouse 35 Mortgage over $ 10,000 31 Foreclosure of mortgage or loan 30 Change in responsibilities at work 29 Son or daughter leaving home 29 Trouble with in-laws 29 Outstanding personal achievement 28 Wife begins or stops work 26 Begin or end school 26 Change in living conditions 25 Job Stress, Counselling And Mentoring The Social Readjustment Rating Scale

8. 29-8 Job Stress, Counselling And Mentoring Revision of personal habits 24 Trouble with boss 23 Change in work hours or conditions 20 Change in residence 20 Change in schools 20 Change in recreation 19 Change in church activities 19 Change in social activities 18 Mortgage or loan less than $ 10,000 17 Change in sleeping habits 16 Change in number of family get-togethers 15 Change in eating habits 15 Vacation 13 Christmas 12 Major violations of the law 11 Source: Rahe. L.O. & Holmes. T.H. Scaling of Life Change: Comparison of direct and indirect methods, Journal of Psychosomanic Research, 1971. The Social Readjustment Rating Scale

13. 29-13 Job Stress, Counselling And Mentoring Time wasters: causes and solutions Cont…

14. 29-14 Job Stress, Counselling And Mentoring Time wasters: causes and solutions

20. 29-20 Job Stress, Counselling And Mentoring — Use "not now" buttons. — Plan your work. — Write a letter. — Take an adult education course. — Take a walk.. — Talk it out, confide in someone you trust. — Cry. — Take a bubble bath. — Focus on enjoyment. — Avoid making too many big changes at once. — Be realistic. — Tackle one task at a time. — Hit a tennis ball against a wall and work off your anger. — Do something for others. — Go easy with criticism. — Establish a nutritious diet Checklist of temporary escape techniques

23. 29-23 Job Stress, Counselling And Mentoring The process of performance counselling

24. 29-24 Job Stress, Counselling And Mentoring Effective counselling requires active participation from the subordinates, fair and objective evaluation of performance-related factors by the superior with an intention to rectify mistakes and improve subordinates’ performance and a proper organisational climate built around mutual trust and understanding. Employee Counselling

25. 29-25 Job Stress, Counselling And Mentoring Helping A helping relationship is one in which at least one of the parties has the intent of promoting the growth, development, maturity, improved functioning, improved coping with the life of the other. Helping can be reactive or proactive. Helping relationship