1. Understanding IT Infrastructure
at Sharp Sight Centre
By:
Prabhat Kumar
Roll No-03
PGDM-Exe
1

2. Introduction
• Established in 1998 Sharp Sight Centre is
providing quality eye care.
• Their ophthalmic patients get all their unique
requirements here at its centre.
• In their team of experts, they have country’s
best specialists who have sharpen their skills
in the premier institutions of India & abroad
and have specialized in all kind of vision
correction surgeries.
2

3. About The Company
• Sharp Sight Centers Company formed and
registered by Dr. Samir Sud & Dr. Kamal B Kapur
in 1997.
• One of the First Few to start Topical Phaco
(Injection less Painless Cataract Surgery with
Phaco) in the Country in 1997.
• First Media Coverage Youngest eye Phaco
surgeons covered By Media in 1998. live
surgery shown on national TV
• Started Multifocal IOL Implants (One the first Few
in the Country) in 1999.
3

4. • New Eye Hospital Inaugurated By Honorable
Health Minister of India (Sh. Shatrughan Sinha) in
2002.
• Dr. Kamal Kapur Nominated as Prestigious
Member Of APEX (Asia pacific Experts On
cataract) only Indian to represent on this board
and YOUNGEST in the group
2004
4

5. 5

6. • Awarded the Certificate For CENTER FOR
EXCELLENCE in CATARACT SURGERY By Bausch
& Lomb University. 2007
6

7. Facilities
Sharp Sight Centres facilitates the following:
• OPD Unit
• Surgical Unit
• Optical Outlets
• Laboratories
• Pharmacy
• Contact Lens
• Emergency
• Cafeteria
7

8. Eye Care Services
• Sharp Sight Centres have successfully carved a niche for
themselves in the big world of ophthalmology in our
country.
• Rising footfall of international patients at various centres.
• Recognition in the foreign circles as well.
• Specialization In:
• Laser vision correction
• Cataract treatments
• Glaucoma and cornea treatment
• Squint, lazy eye correction,
• Occuplasty
• Vetororetina surgery etc.
8

9. Cataract
• At Sharp Sight Centres we provide a slew
of cataract laser surgeries that take care of
various stages of this eye disease and
effectively restore your vision to near perfect
with minimum of hassle, time and cost.
• At present we provide aberration free IOL, S-
MICS, TORIC IOL, Multifocal IOL and Crystalens
IOL surgeries under the guidance of our highly
experienced surgeons.
9

10. Refractive/Spectacle Removal
• They excel in LASIK, one the most advanced
technologies for spectacle removal in the
world that involves immediate recovery with
no pain at all.
• At Sharp Sight Centres special emphasis on
the needs of patients and have successfully
performed many refractive correction
surgeries over the 13 years using Blade free
Femto LASIK, LASIK, ICL and CLE techniques.
10

11. Retina
• Made many advances in the field of treating
retinal disorders with an excellent understanding of
diabetic retinopathy, retinal detachment and its treatment.
• Glaucoma
• Sharp Sight Centres take the disease of Glaucoma both
open angle and close angle very seriously as it can lead to
permanent loss of vision. We have laser
trabeculoplasty, Glaucoma implant surgery, non
penetrating Glaucoma surgery and conventional surgery for
treating glaucoma patients even in late stages.
11

12. Cornea
• To save you from the pathos of Keratoconus that leads to distorted
or loss of eye vision, we perform Cross link C3R surgery with the aid
of advanced machinery and expert doctors.
• Pediatric Ophthalmology
• Save your child the pain of suffering from a lazy eye and prevent his
habit of squinting at things.
Occuplasty
• Structure your eyes the way you want. Get rid of unwanted eye
tissues.
• Flashes and Floaters
• Remove those pesky floating things troubling your line of vision
[most probably a flash or a floater] with the aid of our well
renowned flashes and floaters treatment.
12

13. • GOVT. EMPANELMENTS:
• MEDICLAIM TPA's ON PANEL FOR CASHLESS
• :AIR INDIA / INDIAN AIRLINES
• BHEL
• BSES
• RAJDHANI POWER LIMITED
• BSES YAMUNA POWER LIMITED
• BHARAT SANCHAR NIGAM LTD.
• CENTRAL ELECTRICITY REGULATORY COMMISSION
• CENTRAL POLUTION CONTROL BOARD
• CENTRE FOR CULTURAL RESOURCES AND TRAINING
• CENTRAL GOVERNMENT HEALTH SCHEME
• CENTRAL INDUSTRIAL SECURITY FORCE
• DELHI DEVELOPMENT AUTHORITY
• DELHI ELECTRICITY REGULATARY COMMISION
• UNIVERSIT GRANT COMMISION
• UNIVERSITY OF DELHI
• UTI
13

14. • VISION
• Sharp Sight Centre of excellence is committed to enhance
the quality of life by reviving
the joy of vision.
•
• MISSION
• To continuous manage change & upgrade patient’s experience
through Quality Process,
Technology, Centre Facility, Highly Motivated and Talented People.
•
• QUALITY POLICY
• Sharp Sight Centre believes in providing ‘Quality Ophthalmology
Care’ to patients with
Latest Technology, Diagnosis and Treatment.
14

15. • COMPASSION
• We at Sharp Sight Group are committed to deliver the best of eye
care with compassion, warmth and professional expertise. Our
teams will tailor all out treatments to suit your visual requirements
and budgets. Our surgical teams constantly strive to provide you a
satisfying experience and make a difference to you. We at Sharp
Sight empower you with complete details of your treatment and
help you take the right decisions.
All treatments are individually tailored to suit the patients based on
their age, visual requirements & financial ability to spend, etc. As a
part of social responsibility we conduct regular eye camps, public
lectures on eye care awareness conduct free/subsidized surgeries
for under privileged of the society.
• At Sharp Sight Centres "We look after you".
15

16. • Our Commitment
• SAFETY
• As one of our core values, we place this issue of safety at the top of the list. We follow all the international
protocols of safety. We do not compromise in this regard at all; your safety is of paramount importance for us. We
are also well versed with dealing with patients who have had a less than ideal outcome from other centres.
• SKILL/EXPERTISE
• The Sharp Sight Group of Hospitals take pride putting together one of the best teams in India to provide ultra
modern eye surgeries, our surgeons are thoroughly trained Cataract and Refractive surgeons and have performed
thousands of successful such procedures.
Some surgeons in our team are consultants to top leader in technology in India and abroad, and are members of
Apex bodies and trainers to fellow ophthalmologists all over India and abroad. The whole team of surgeons at
sharp sight from all the sub specialities are interested in satisfying your visual needs. We perform a thorough (and
sometimes lengthy) evaluation to ensure accuracy of all the treatments that we offer.
•
As a testament to our expertise we regularly look after patients who need complicated surgical procedures and
have been referred to us from our fellow colleagues. As an academic and training centre we present and exchange
our work nationally and internationally. Owing to the high degree of professionalism and expertise, we have had
patients from other parts of the world as well.
• We strive to give consistently good outcomes.
16

17. • TECHNOLOGY
• True to our motto we have some of the worlds latest and advanced
technology in eye care especially in the fields of Cataract and Lasik
Surgery. We were also at the forefront of Injection less and stitch
less Cataract Surgery in India. We also have many firsts in the area
of getting new technology and equipments in India to our credit.
Since some of our medical directors are consultants to Bausch and
Lomb and many other technology houses, thus we have access to
the latest available technology and equipments, including some of
the latest machines and IOL’s etc. We ensure that at Sharp Sight we
have the best and the latest technology available for our esteemed
patients.
17

18. The Different Centres
• 81, Defence Enclave,
(Opp. Preet Vihar) Vikas Marg,
New Delhi-110092. IndiaPhone:+91-11-
43073902/903
+91-11-22461134/35/46
+91-9999405599
• A28, Westend Colony,
Near Shanti Niketan,
New Delhi-110092. IndiaPhone:+91-11-24112301
+91-9811034007
18

19. • 7B Rajendra Park,
Opposite Rajendra place, Metro pillar 153,
Main Pusa road, New Delhi, India.Phone:+91-11-47565505
+91-11-47565506
+91-11-25728944
+91-9999055514
Toll free :1800 419 0518
• Aditya Gold Crest,
101, 102, 103, 1st Floor, Plot C/GH3, Above Nathu Sweets
Vaibhav Khand, Indirapuram, India.Phone:+91-120-4571006
+91-120-4571009
+91-9899534441
• In Collaboration With
Dr. Manzoor Eye Clinic
28 Wazir Bagh,
Opp. L.D Hospital,
Srinagar, Kashmir.Phone:+0194-2310324
+91- 9906704596
19

20. Objectives
• To understand the IT Infrastructure
requirement for group of Eye Hospitals.
• To understand the ERP system for Hospital-
Different Modules.
• Challenges for an IT .
20

21. ERP Package-LEKHISOFT
• The number 1 ranked EMR solution in Indian hospital industry.
• Highest overall value proposition score in the health care industry.
• Lekhisoft is the pioneer in software development in healthcare
domain, specialized in Hospital Management System with a well
Knit team of qualified and experienced software professionals
• Under the guidance a penal of senior medical professionals and
functional specialist. The product is developed on detailed study
(i.e. System requirements, System design, software development
and system integration), thereby taking the opportunity to
introduce a well rounded software for medical Practitioners &
Hospitals
• Take care of the entire functionality of the business.
• Integrates functions and sub functions, on real time basis
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22. 22

23. The Salient Features of The Product
• Paper less working
• No need of files & registers
• Minimum Typing
• User friendly
• Maximum security
• Maintain complete medical record (EMR ->
electronic medical record)
23

24. Key Modules of Electronic Health Record
Software.
• 1. Patient Registration Module
• A user can insert/ edit the personal details of a patient with ease.
The date of birth, name, age,
• social security number, address, insurance details, pharmacy details
and guarantor details can easily
• be entered. This module makes it easier to access details to be used
in billing and clinical modules.
• 2. Appointment Scheduling Module
• The user can handle patient appointments with ease and also
effectively manage provider
• schedules. Views (daily, weekly and monthly), visit profiles and
scheduling templates are some of
• the other attractive features of this EMR software package.
24

25. • 3. Medical Billing Module: Users of our software can effectively perform
medical billing options as this module has the
• features of medical billing software. Users can manage and print super
bills. Charge entry, payments,
• using this module can perform complete collections and claims
processing.
• 4. Administration/Security Module
• The user can setup the practice along with the required master data.
Different user accounts can be created. Configurations of the software can
be customized for the working of the application at a user level or at a
practice level.
• 5. Reports Module
• In this module, you can view the system reports display default reports.
Users can configure and customize reports based on the access level.
Physicians manage their time well and allow them to devote better time
to their main concern - their patients.
25

26. • ABOUT PLATFORM OF PACKAGE
• The Package is unique in its design having
extensive Linkage & auto-posting facility for
daily updating of Computerized Accounting
Ledgers covering Administrative, Finance and
Clinical aspects.
• Medical Package is developed VB6 as a front-
end and MS-SQL/ as back-end.
26

27. • DESIGN FEATURES OF THE MEDICAL SOFTWARE- Ease Of Use [User Friendly]
• Integrated On-line Modules easily customizable to specific requirements with
minimum time.
• Software Options fully Menu-driven with POP-UP Windows for ease of
Operations by Users. Single Window service on mouse clicks
• Software is future ready & capable of adapting to future technologies.
• To provide open-ended adaptability & scalability of Software for future
hospital expansion facilities, additional Computer Terminals and increase in
load on Volume of Transactions in any Module.
• No restriction on increasing of any Hospital Facilities and high volume of
Transactions. .
• Software can be updated from time to time through website
• Multi- user & Multitasking in Client/Server
• Remote and online administration of software at client’s end from our
developmental office through Internet.
27

28. • HOSPITAL MANAGEMENT SYSTEM (HMS)
• Package has been designed modularly for ease of implementation, integration and Linkage for
providing On-line Information System to the different levels of Management in
• Hospitals. Following are the multi-user Version of On-line integrated LMS Modules, which can
be selected and implemented in Phases:
• A comprehensive, integrated, window based Hospital Information System covering
clinical, administrative and financial area of a healthcare set-up!
• Specifically designed to cater to the needs of hospitals and teaching hospitals (Government and
Private)
• Easy to use software with 500+ satisfied user
• Overall System Features:
• • Modular design: Other than the basic modules, user will have choice to include
• optional modules. Depends upon the manpower and finance availability, one could
• decide on the options.
• • Relational Database: Microsoft SQL Server is used at the backend for data
• management. It has powerful features of data management to access the data
• efficiently.
• • It’s Flexible – User Specified rule: Wherever it is possible, user will have the choice
• to select the right combination of rules, which is suitable to their organization.
• • Client/Server technology: Enhance the performance of the application.
• • Windows environment
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29. 29

30. OPD System Diagram
30

31. Billing Center
System Diagram
31

32. MAIN MOUDLES IN HMS
• Patient Registration
• Surgical Mgmt
• Ophthalmology
• Psychiatric Mgmt
• IPD Module Pharmacy
• Mgmt Neurology
• ENT Mgmt
• Ward Management
• Inventory Mgmt
• Endocrinology Nephrology Mgmt
• Diagnostic Module
• Payroll Mgmt
• Laser Therapy
• Urology Mgmt
• Pathology mgmt
• Financial A/c
• Pediatric Mgmt
• Dental Mgmt
• Radiology Mgmt,
• Medical Record
• Orthopedic Mgmt
• Acupuncture Mgt
• Cardiology Mgmt
• Medical OPD
• Gynecology Mgmt
• Radiotherapy Mgt
• Blood Bank Module
• IPD Record
• Oncology Mgmt
• Diabetic Mgmt
32

33. • PATIENT REGISTRATION
• Capturing Personal Information and Allotting A Unique
Identification Number
• Registered Patient List With Florescent Visual Display with
Search Engine.
• All Records of Patient Registration Can Retrieve By Name Or
Reg No.
• Sticker of Patient Information Can Be Print for his File &
Card (Big /Small)
• Registration Slip Printing / Registered Pt. List-Date
, Category , City wise
• Reports-All Daily Registered Patient List / Category wise &
Doctor wise pt. list
33

34. • OPD MODULE
• OPD Management Module maintains Outpatients information and Provides interfaces with
• Appointments, Investigation Centers, Day Care Surgery, Pharmacy, etc. Fixing of
Appointment for
• Consultants, Enable Cash Collection from Outpatients for Consultations, Investigations,
Procedures
• & Day Care Surgery. It generates a Cash Receipt. Generate "Cash Collection" and Revenue
• Summary reports for daily reconciliation. Facilitate auto-posting in Accounting Records
• OPD Registration & Management of Out-patient Record
• Generate OPD Pt. Register / Bill / OPD card / Duplicate card
• Maintain Record of All Patient Compliant, Diagnosis, Prescription, Reports
• Special Online Reports Daily Patients, Doctor-wise Category-wise, Branch-wise, Next/Re-
• Visit Report
• OPD Cash Collection (Daily Collection, Doctor-wise, Category-wise)
• Information Screen Department wise Doctor on Duty
• Dynamic Prescription Printing (Hindi & English)
• Reports-Daily Registered Patients /Advance Receipt Slip / Category wise Patients Report
• Next Re-Visit Patient Appointment Report
34

35. • IPD MODULE
• At the time of Admission of a Patient, all relevant details are accepted along with Booking
• advance and deposit. Admission Form or Slip required in the Patient Case Sheet File in the
• Ward is also printed. System maintains status of Occupied & Vacant Beds in the hospital.
• Every Patient is automatically assigned a unique In-Patient Admission No. (I.P.D. No.),
• which is used for identifying Case Sheets and all services utilized by the Patients. It updates
• Bed status for Transfer or Discharge of a Patient. Generate Transfer and Discharge slip
• Automatic Display of Registration Date & Time / Registration Slip Printing
• Medico Legal Information /Doctor Ref To/ Ref By / Doctor In charge Assigning
• Ward/Room/Bed Allotment Facility
• Admission, Discharge & Transfer Information Of Patients
• Advance Details- Advance Receipt Printing
• At A Glance All Ward –Room-Bed Occupancy Details
• Admission Register- Day/Duration /Category Wise
• Collection /Advance Report- Day/Duration Category Wise
• This module covers extensively the complete billing functions involved from the date and time of
admission of a patient till discharge from the hospital.
• Enable generation of in-patient register and billing register.
• You can search patient detail based on any criteria like time periods diagnosis, age sex, blood
group, date of birth, referral doctors, city, etc
• Reports-Discharge Ticket / Medical Certificates / Dr. Sheet / Nursing Sheet / Slips Nursing
35

36. • IN-PATIENTS BILLING & CASH COLLECTION
• This Module covers extensively the complete billing functions involved from the
date
• and time of admission of a Patient till discharge
• Investigation Advice Entry
• Medicine Requisition Entry
• Hospital Canteen Diet Supplies
• Special Services offered
• Visiting Consultants Record
• Transfer and Discharge Advice
• Calculate bed charges automatically.
• Generate Receipt for deposits/advances for amount collected from Patients and
Bill (Interim) or Bill (Final) for settlement.
• Generate Deposits Exhaust List for collection of amount due from each Patient on
medical expenses incurred by the hospital.
• Enable generation of In-Patient Register, Billing Register, Collections Record, etc.
36

37. • Security Setup
• One of the salient features of our Software is its in-built Security
which is provided in two stages.
• In the primary level, a privileged access is given to a user in the
Hospital, identified as the
• Super User with SUPERUSER PASSWORD.
• The SUPERUSER can access with privilege any Modules of HMS,
there by having the entire control over the Software
• All the above USER-ID's and PASSWORD'S are protected from being
changed by any User or other persons by keeping them in an
encrypted format
• Also, when the Users in the Software enter the USER-ID and
Password’s, they are not echoed on to the Screen (Monitor),
providing an additional Security.
37

38. • System Maintenance
• LMS provides special System Maintenance
functions to maintain the Software files &
• maximum disk space availability in an efficient
way to the Users.
38

39. • What are the characteristic features of EMR software?
• The electronic medical record software usually has the following characteristic features.
• -The EMR software can competently address issues regarding security, confidentiality
• and privacy
• -The EMR software can store data according to the related regulation acts
• -The presentation of information in the EMR software can be altered to suit the user’s
• preference and requirements
• -Users can retrieve selected information
• -A computerized version of a patient’s record, along with progress notes and treatment
• plans can be created with ease
• -The EMR software has automatic security measures All patient files can be password
• protected in the EMR software
• -A signature of the last user is stored in the software to easily track the users of the
• EMR software
39

40. • -The EMR software has restricted access features
• -The information in the EMR software can be presented in a clear, concise and precise
• manner. The information can be stored in a form, which can be easily used in other
• applications
• -The EMR software is cost-effective and easy to use. You can also save on time and effort
• by using EMR software. The EMR software can be easily merged into your existing
• processes without any hassles
• -The EMR software can provide an ASP solution for managing practices and maintaining
• health records
• -The EMR software can efficiently store, transfer and retrieve medical information
• within a practice. The electronic medical record software is also healthcare logistics
• software as it has features that enable interfacing with other data providers who are
• outside the practice
40

41. • Will an EMR software be able to enhance the functionality of a
practice? How can the EMR software benefit my healthcare
organization?
• Yes. The EMR software can increase and improve your efficiency as
it has an electronic patient check-in. The EMR software can also be
effectively used to access any records on a 24x7 basis.
• In the EMR software, patient summary information can be easily
customized to view specific details
• Organization can experience accurate and error-free coding with
the help of the coding functions and templates in the EMR software
• Patients can easily access the results of their tests.
• Experience the quality Paperless records
• All these features of the EMR software can enhance the
functionality of healthcare practice.
41

42. • What makes the EMR software different?
• The EMR software can effectively handle and manage
large practices and healthcare centers.
• It can proficiently addresses the main needs of a
hospital information system, since it is a knowledge
based system.
• It can incorporate all the departments of a practice
• It can provide 24x7access to comprehensive
information across the enterprise
• It can competently perform medical billing functions
• It can help reduce error
42

43. • Advantages of using EMR software?
• Electronic medical record software
• -Effectively maintain your medical records.
• -Help you effectively overcome the disadvantages of the conventional paper-based
method.
• -Accessed by many at the same time.
• -Eliminates errors, fragmentation and wrong indexing.
• -The emr software is complex software and contains a collection of documents.
• -It is user friendly. Users of the emr software can examine medical records with
ease.
• -The emr software enables the input, storage, transfer and the retrieval of medical
• information.
• -Using the emr software can result in financial benefits such as, savings on
transcription,
• recording, proof reading, papers, bill books, registers & stationary.
43

44. • -The electronic medical records software enables healthcare
physicians to spend their time
• with patients without wasting time on transcription, files &
papers.
• - Billing & medical record information for a patient is not lost.
• -Enables the doctor to track appointments while on the move.
• -Effectively use the charts database to optimize claim
documentations, thereby ensuring
• higher returns for each claim.
• -The emir software solution can be integrated with different
insurance providers.
• -The electronic medical record software has built-in integration
points with other financial
• and erp/products.
44

45. 45

46. Hardware
• SERVER: (BRAND-DELL)
• Intel Xeon dual
• 16 GB RAM
• 3 x 300 GB SATA hard drives with mirroring OR RAID
5
• Gigabyte ethernet
• Windows 2008 / 2012 server OR Linux (Ubuntu 64
bit)
• Firebird SQL relational database version 2.x (64 bit)
• Anti virus subscription
46

47. • WORKSTATIONS:
• Intel Atom / Core i3
• 2 GB RAM
• Fast Ethernet
• LCD monitor
• Space saving foot print
• Windows 7 license
• 180 GB SATA II hard disk drive
47

48. • PERIPHERALS AND ACCESSORIES:
• Cat 6 or e-Cat structured cabling
• 24 port managed switch for connectivity and network monitoring
• DVD writer / External hard disk for data backup
• A4 Laser printer (laboratory results and patient
discharge summary)
• Static broadband connection for remote support (Mandatory)
• 24 Wire dot matrix printer (department billing)
• Epson point of sale (POS) printer
• HP Scan jet N8420 desktop scanner with barcode detector (for
EMR)
• RFID scanner and passive tags (for patient wait time monitoring)
•
48

49. Networking
• Networking solutions integrate various operations in an
organization. Networking done by integrating their
processes by the power of technology.
• It takes care of designing, developing, installing and
managing the networks in an organization.
By creating and maintaining a scalable network, the
company facilitates a smooth operation in the medical
environment. Streamlined communications by
networking the constituents of organization.
•
49

50. Other Equipments
• Routers: 02 in each centres. Netgear
• Network: MTNL/Airtel
50

51. Challenges In IT
• Data Security Over Network
• Maintaining network security is now more challenging than ever
Protecting all of your systems all of the time is challenging in today’s ever-
changing threat environment. New threats emerge every day.
• Spam, phishing, viruses, and hackers can steal valuable data and disrupt
network. Keeping data safe requires total protection against all types of
known and unknown threats.
• Firewall
• Antivirus.
• LAN Management: Speed of the flow of communication.
• Data Theft
• Maintaining UPS
• How to connect IT with the strategic priorities of the organization
• Communicating and marketing IT more effectively
• Compliance, governance, metrics and risk management
51

52. • How to connect IT with the strategic priorities of the organization
• One of the biggest frustrations the IT managers feel is the difficulty of aligning IT with the key
priorities of their organization - which must be one of the oldest chestnuts in technology
management.
• Many a time outsourcing done to save money and focus on our core business.
• But outsourcing has removed the IT manager's ability to adequately support the business. The
outsourcing deal is driven by SLAs [service-level agreements], but they don't take into consideration
all the little things that IT used to do to help out before the people were outsourced.
• Another issue came from demands to minimize capital expenditure (capex) and fund IT
through operating expenses (opex) instead.
• A number of major corporate projects mean there is little capex budget left for anyone. But
management are loath to spend out of revenue, so IT is just expected to adapt.“
• And too often, budget for new initiatives goes to "whoever shouts the loudest" because of a lack
of strategic direction for IT to be able to make a business case."It is about getting the right balance
between tactical and strategic, and between being reactive and responsive,"
52

53. • Communicating and marketing IT more effectively to the rest of
the organization
• lack of alignment between strategy and IT is the need for the IT
department to communicate better with the rest of the
organization and the boardroom.
• "IT people are not naturally good at marketing themselves,“ "We
have to articulate things in a language the business understands.“
• Compliance, governance, metrics and risk management
• "Compliance can drive the rest of the business to consider IT
more."
• A risk management approach is as an effective way to make sure
the board understands the impact of an IT business case. For
example, if a business risk that could cost the company, say, one per
cent of its revenue could be eliminated by better IT, that makes a
compelling argument to proceed.
53

54. Thank You.
54