Taking UX to the Real World

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Kevin Whinnery

MoDevUX conference, May 2013

Technology

TAKING UX TO THE REAL WORLD
MODEVUX
MAY 2013
Thursday, May 16, 13

HI. I’M KEVIN.
developer evangelist for twilio
Thursday, May 16, 13

(703) 468-1841
could you do me a solid?
Thursday, May 16, 13

What is twilio?
twilio powers business
communications, making it easy to
integrate voice, VoIP and text
messaging into business processes
and workﬂows
Copyright © twilio Inc. 2013
help me out? send a text to (703) 468-1841
Thursday, May 16, 13

SOFTWAREWORLD WORLD
Thursday, May 16, 13

SOFTWARESENSORS ACTUATORS
Thursday, May 16, 13

BREAKTHROUGH UX ESCAPES INTO
THE REAL WORLDThursday, May 16, 13

IMMEDIATE INTERACTIONS
• Communicate time sensitive
information via SMS
• Faster and more reliable than e-mail,
95% + open rates
Thursday, May 16, 13

CONNECT HUMANS TO HUMANS
• Let people pick up the
phone and call your
business
• Easily program
meaningful interactions
that reduce burdens on
support
Thursday, May 16, 13

ENHANCE USER SECURITY
• Secure applications with
something a user knows
and something a user has
• Everyone has a mobile
phone
Thursday, May 16, 13

USE SOFTWARE TO BREAK
THROUGH TO THE REAL WORLD
Thursday, May 16, 13

@KEVINWHINNERY
kwhinnery at twilio dot com
Thursday, May 16, 13

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Taking UX to the Real World

1. TAKING UX TO THE REAL WORLD MODEVUX MAY 2013 Thursday, May 16, 13

2. HI. I’M KEVIN. developer evangelist for twilio Thursday, May 16, 13

3. (703) 468-1841 could you do me a solid? Thursday, May 16, 13

4. What is twilio? twilio powers business communications, making it easy to integrate voice, VoIP and text messaging into business processes and workﬂows Copyright © twilio Inc. 2013 help me out? send a text to (703) 468-1841 Thursday, May 16, 13

5. USER INTERFACES Thursday, May 16, 13

6. USER INTERFACES Thursday, May 16, 13

7. Thursday, May 16, 13

8. SOFTWARE Thursday, May 16, 13

9. SOFTWAREWORLD WORLD Thursday, May 16, 13

10. SOFTWARESENSORS ACTUATORS Thursday, May 16, 13

11. SOFTWARE SENSORS ACTUATORS Thursday, May 16, 13

12. BREAKTHROUGH UX ESCAPES INTO THE REAL WORLDThursday, May 16, 13

13. Thursday, May 16, 13

14. Thursday, May 16, 13

15. IMMEDIATE INTERACTIONS • Communicate time sensitive information via SMS • Faster and more reliable than e-mail, 95% + open rates Thursday, May 16, 13

16. CONNECT HUMANS TO HUMANS • Let people pick up the phone and call your business • Easily program meaningful interactions that reduce burdens on support Thursday, May 16, 13

17. ENHANCE USER SECURITY • Secure applications with something a user knows and something a user has • Everyone has a mobile phone Thursday, May 16, 13

18. Thursday, May 16, 13

19. USE SOFTWARE TO BREAK THROUGH TO THE REAL WORLD Thursday, May 16, 13

20. @KEVINWHINNERY kwhinnery at twilio dot com Thursday, May 16, 13

Taking UX to the Real World

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