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Critical Thinking for Creatives:
   How to Make Decisions Faster
Obligatory family photo
Cute Kid 1
             Cute Kid 2
Not so much
Micro Decision
Large Life Decision
17%



                              42%




42%




      Daily Micro Decisions
      Large Life Decisions
      Actual Work
Goal:
to train our minds how to control our
 micro-decision-making process in
order to solve more problems, faster.
10%




                              25%




66%




      Daily Micro Decisions
      Large Life Decisions
      Actual Work
Why do we take so
  long to make
    decisions?
We Stereotype
• Automatic, stereotyped behavior
• Stereotyping is a type of shortcut
 • good: Patterns = shortcuts
 • bad: Desktop patterns vs. Mobile patterns
We Stereotype
• Automatic, stereotyped behavior
• Stereotyping is a type of shortcut
 • good: Patterns = shortcuts
 • bad: Desktop patterns vs. Mobile patterns
Problems arise when good and
  bad stereotypes/shortcuts
   conflict with each other.
We want to achieve
the ‘good’ shortcuts
“   …We need shortcuts. We can't be
expected to analyze all the aspects in each
person, event, and situation we encounter
             in even one day.

  ...Without them we would stand frozen–
cataloging, appraising, and calibrating–as
 the time for action sped by and away. As
the stimuli saturating our lives continue to



                                    ”
  grow more intricate and variable, we will

           -Robert Cialdini PH.D.
How to recognize
 the things that
   cause us to
r
#1: Recognizing How
We Are Influenced:
r
#1: Recognizing How
We Are Influenced:
r
#1: Recognizing How
We Are Influenced:
• Reciprocation
r
#1: Recognizing How
We Are Influenced:
• Reciprocation
• Commitment and Consistency
r
#1: Recognizing How
We Are Influenced:
• Reciprocation
• Commitment and Consistency
• Social Proof
r
#1: Recognizing How
We Are Influenced:
• Reciprocation
• Commitment and Consistency
• Social Proof
• Liking
r
#1: Recognizing How
We Are Influenced:
• Reciprocation
• Commitment and Consistency
• Social Proof
• Liking
• Authority
r
#1: Recognizing How
We Are Influenced:
• Reciprocation
• Commitment and Consistency
• Social Proof
• Liking
• Authority
• Scarcity

#2: Recognizing Our
Habits:

#2: Recognizing Our
Habits:

#2: Recognizing Our
Habits:
• Daily routine

#2: Recognizing Our
Habits:
• Daily routine
• Scheduling: Family and friends

#2: Recognizing Our
Habits:
• Daily routine
• Scheduling: Family and friends
• Heritage: Family and friends
Convergent and Divergent Thinking
Create
Informati




  Reduce
 Informati
• Generate new ideas
  Create
Informati




  Reduce
 Informati
• Generate new ideas
  Create
Informati    • Probe problems




  Reduce
 Informati
• Generate new ideas
  Create
Informati    • Probe problems
             • Explore attributes




  Reduce
 Informati
• Generate new ideas
  Create
Informati    • Probe problems
             • Explore attributes




             • Identify patterns
  Reduce
 Informati
• Generate new ideas
  Create
Informati    • Probe problems
             • Explore attributes




             • Identify patterns
  Reduce     • Prioritize
 Informati
• Generate new ideas
  Create
Informati    • Probe problems
             • Explore attributes




             • Identify patterns
  Reduce     • Prioritize
 Informati
             • Make decisions
• Generate new ideas
  Create
Informati    • Probe problems
             • Explore attributes




             • Identify patterns
  Reduce     • Prioritize
 Informati
             • Make decisions
             •Create plans
yes please!


Let’s get Pragmatic!
1g
What to do with a lot of options?
1g
What to do with a lot of options?
 • Isolate the options
1g
What to do with a lot of options?
 • Isolate the options
 • Categorize the options
1g
What to do with a lot of options?
 • Isolate the options
 • Categorize the options
 • Time Task
}B
Identifying a problem, error
or opportunity
}B
Identifying a problem, error
or opportunity
 • Is it Functional?
}B
Identifying a problem, error
or opportunity
 • Is it Functional?
 • Is it Contextual (having/needing context)?
}B
Identifying a problem, error
or opportunity
 • Is it Functional?
 • Is it Contextual (having/needing context)?
 • Is it Presentational?
e
Generating Ideas
When you generate ideas,
e
Generating Ideas
When you generate ideas,
 • Strive for Quantity
e
Generating Ideas
When you generate ideas,
 • Strive for Quantity
 • Defer judgment (both positive and negative)
e
Generating Ideas
When you generate ideas,
 • Strive for Quantity
 • Defer judgment (both positive and negative)
 • Piggyback
e
Generating Ideas
When you generate ideas,
 • Strive for Quantity
 • Defer judgment (both positive and negative)
 • Piggyback
 • Freewheel
v
Focusing on Ideas
When you focus ideas, you
v
Focusing on Ideas
When you focus ideas, you
 • Use affirmative judgment
v
Focusing on Ideas
When you focus ideas, you
 • Use affirmative judgment
 • Consider novelty
v
Focusing on Ideas
When you focus ideas, you
 • Use affirmative judgment
 • Consider novelty
 • Stay on Course
v
Focusing on Ideas
When you focus ideas, you
 • Use affirmative judgment
 • Consider novelty
 • Stay on Course
 • Be deliberate
Brainstorming with Post-It Notes
Brainwriting for Rapid
Business Requirments
Let’s Write!
How do we get to
creative shortcuts for
   every decision?
Socratic Method
Technique which induces the learner to examine
his/her internal and external perceptions and to
  describe in detail what s/he discovers there:
Socratic Method
Technique which induces the learner to examine
his/her internal and external perceptions and to
  describe in detail what s/he discovers there:
blade of grass
Walt Whitman's
dictum:
If you observe closely enough
even an ordinary blade of
grass, you will discover the
universe.
Time to Play
$20,000
Pyramid!
Please form
teams of 3 people
Things that
               appear in a
               mobile app

       Things that     Types of
       are project      color
       roadblocks      systems

               Things you      Ways to
  Ways to
                find in a       collect
style a font    persona      requirements
Things that
               appear in a
               mobile app

       Things that     Types of
       are project      color
       roadblocks      systems

               Things you      Ways to
  Ways to
                find in a       collect
style a font    persona      requirements
Things that
               appear in a
               mobile app

       Things that     Types of
       are project      color
       roadblocks      systems

               Things you      Ways to
  Ways to
                find in a       collect
style a font    persona      requirements
Things that
               appear in a
               mobile app

       Things that     Types of
       are project      color
       roadblocks      systems

               Things you      Ways to
  Ways to
                find in a       collect
style a font    persona      requirements
Things that
               appear in a
               mobile app

       Things that     Types of
       are project      color
       roadblocks      systems

               Things you      Ways to
  Ways to
                find in a       collect
style a font    persona      requirements
Things that
               appear in a
               mobile app

       Things that     Types of
       are project      color
       roadblocks      systems

               Things you      Ways to
  Ways to
                find in a       collect
style a font    persona      requirements
Things that
               appear in a
               mobile app

       Things that     Types of
       are project      color
       roadblocks      systems

               Things you      Ways to
  Ways to
                find in a       collect
style a font    persona      requirements
Things that
               appear in a
               mobile app

       Things that     Types of
       are project      color
       roadblocks      systems

               Things you      Ways to
  Ways to
                find in a       collect
style a font    persona      requirements
Things that
               appear in a
               mobile app

       Things that     Types of
       are project      color
       roadblocks      systems

               Things you      Ways to
  Ways to
                find in a       collect
style a font    persona      requirements
epilogue
A Practical Application of
Critical Thinking For Creatives
Using critical thinking to examine how the
  characteristics of the Menu and Widget
areas of the Wordpess CMS effect decision
                    making
Why Wordpress?
It’s very popular, yet very complex.
Step 1: Listing Characteristics
Step 2: Categorizing Characteristics
Step 3: The Question
 “What characteristics could have a
negative affect on decision making?”
Step 4: Testing Our Findings




Using Heatmap Tests and Five Second Tests
We also surveyed our testers to
find out their level of Wordpress
          experience
The Heatmap Results
Heatmap Results Breakdown
Five Second Test Question:
What stood out on this page?
Five Second Test Results
Step 5:
Using these results to make
  re-design suggestions
Such as higher contrast,
  for better visibility
A preview area, that highlights the
     area you are working on
The addition of the words ‘Add Menu’
think faster!

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