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Supporting Higher Education to Integrate Learning Analytics
http://sheilaproject.eu/
LA	Policy:	Developing	an	Ins4tu4onal	Policy	for	Learning	Analy4cs	using	the	RAPID	
Outcome	Mapping	Approach	
	
LAK’17	Workshop	
13th	March	2017	
Yi-Shan	Tsai,	Dragan	Gašević,	Pedro	J.	Muñoz-Merino,	Shane	Dawson,	Maren	Scheffel,	
Alexander	Whitelock-Wainwright
Workshop schedule
Time	 Schedule	
13.00-13.05	 Welcome	&	introduc5on	
13.05-14.30	 Five	presenta5ons	&	discussions	
1.  Overview	&	LA	in	Australia:	Prof	Dragan	Gasevic	(University	
of	Edinburgh)	
2.  LA	in	Europe	(SHEILA	Project):	Prof	Pedro	J.	Muñoz-Merino	
(Universidad	Carlos	III	de	Madrid)	
3.  SHEILA	–	group	concept	mapping:	Maren	Scheffel	(Open	
University	of	the	Netherlands)	
4.  SHEILA	–	ins5tu5onal	interviews	&	survey:	Dr	Yi-Shan	Tsai	
(University	of	Edinburgh)	
5.  SHEILA	–	student	survey:	Alexander	Whitelock-Wainwright	
(University	of	Liverpool)	
14.30-15.00	 A^ernoon	Tea	
15.00-16.00	 Group	work	on	the	assessment	of	ins5tu5onal	readiness	
16.00-17.00	 LA	Policy	dra^ing
National project to benchmark
LA status, policy and practices for
Australian Universities
Dragan Gasevic
(thanks Shane Dawson for the slides!)
Introduction
Massive	interest	and	investment	in	data	and	
analy5cs	
	
•  Academic	performance	
•  Student	reten5on	
•  Pastoral	care	
•  Academic	literacies	
•  Social	networks	–	collabora5ons
Introduction
Yet	in	terms	of	wide-scale	ins5tu5onal	adop5on	
there	are	few	examples	
	
Why?
Aims
  understand current LA practice in Australia
  unpack the challenges to institutional adoption
  identify practices that can aid the implementation
of LA
Approach
2 complementary but separate studies
  Study 1 – interviews with senior institutional leaders
  Study 2 – concept mapping with LA expert panel
Study 1
First study
Interviews with 32 Universities:
  Identification of current practice, methods and
approaches
  Identification of key drivers for institutions, stage of
development, process for implementation, project leads
Study 1
  Much interest in LA
  Stated organisational priority
  LA projects were in the early phases of implementation
and small scale (at time of interview July 2014)
  2 distinct clusters across variables such as:
implementation, conceptualisation, readiness
Cluster 1 (n=15) – Solutions focused
Cluster 2 (n=17) – Process focused
Strategic capability
Strategic capability
1.  Solutions focused
›  LA to address a pressing need
›  Time sensitive
2.  Process focused
›  Networked and integrated model
›  Minimal time pressures
›  Innovation and experimentation
Study 2
What are the ideal dimensions for long term
sustainable uptake of LA?
  Invite to Australian and international LA experts
  28 completed the entire concept mapping phases
  Prompt: ‘for LA to make a continued impact on
learning and teaching it would need to…’
  3 phases – brainstorming; sorting and ranking
of statements
Study 2
Bringing it together
  Study 1 – 2 clusters
  Study 2 – 7 clusters
Essentially – how an organisation approaches its
conceptualisation of LA underpins (2 clusters) the
method for deployment and adoption (7 clusters)
Systems Model
Systems Model
Systems Model
Bringing it together
Challenges to be addressed:
  Leadership awareness
  Teams are seldom interdisciplinary
  IT driven and system focused
  Scale versus understanding
  Capabilities and skills deficit.
  Over reliance on current research – requires further
validation across different contexts to demonstrate
transportability of models
Complexity
Leveraging the outcomes of short term goals for long
term gain
  How do we merge both models to gain both short and
long term impact?
Conclusion
  LA requires alternate models for implementation
and leadership
›  Enabling leadership
›  Whole of organisation
›  Models that are agile and research informed
  Working in complexity creates friction
›  Embrace the friction – generates innovation
Conclusion
  A solutions based model can drive change –
but need to be mindful of responding to changing
organsational needs
  Process based model can drive innovation and
interest – but need to be mindful of how to scale
Conclusion
  Combined model framed in the organisational context
›  Small, diffuse pockets of innovation to build
capacity and build interest
›  View to scale adoption – demonstration of
impact (technical, pedagogical)
›  Distributed enabling leadership (complexity
leadership)
Conclusion
Any “successful” adoption of LA will be dependent
on an institution’s ability to rapidly recognise and
respond to the organisational culture and the
concerns of all stakeholders.
Thank you
SHEILA	Project	
-	Overview	-	
	
Dragan	Gašević,	
Yi-Shan	Tsai,	
Maren	Scheffel,	
Shane	Dawson,	
Pedro	J.	Muñoz-Merino	
March,	13,	2017	
LAK	SHEILA	Workshop	
Vancouver,	Canada	
hgp://sheilaproject.eu/
SHEILA	Partners	
•  University	of	Edinburgh	(UE)	(Coordinator)	
•  Brussels	Educa5on	Services	(BES)	
•  Open	University	Netherlands	(OUNL)	
•  Tallinn	University	(TLU)	
•  Universidad	Carlos	III	Madrid	(UC3M)	
•  European	Associa5on	for	Quality	Assurance	in	
Higher	Educa5on	(ENQA)	
•  Erasmus	Student	Network	(ESN)
Policy	development	framework	
	
Used	by	different	higher	educa5on	ins5tu5ons	
Recognizes	ins5tu5on	specific	drivers	
Promotes	learning	analy5cs	for	forma5ve	assessment	
hgp://sheilaproject.eu/
hgp://sheilaproject.eu/
Project	approach	
Macfadyen,	L.,	Dawson,	S.,	Pardo,	A.,	Gašević,	D.,	(2014).	The	learning	analy5cs	impera5ve	and	the	
sociotechnical	challenge:	Policy	for	complex	systems.	Research	&	Prac+ce	in	Assessment,	9(Winter	2014),	17-28.	
WP2
Project	approach	
Macfadyen,	L.,	Dawson,	S.,	Pardo,	A.,	Gašević,	D.,	(2014).	The	learning	analy5cs	impera5ve	and	the	
sociotechnical	challenge:	Policy	for	complex	systems.	Research	&	Prac+ce	in	Assessment,	9(Winter	2014),	17-28.	
WP1	and	WP3
Project	approach	
Macfadyen,	L.,	Dawson,	S.,	Pardo,	A.,	Gašević,	D.,	(2014).	The	learning	analy5cs	impera5ve	and	the	
sociotechnical	challenge:	Policy	for	complex	systems.	Research	&	Prac+ce	in	Assessment,	9(Winter	2014),	17-28.	
WP3
Project	approach	
Macfadyen,	L.,	Dawson,	S.,	Pardo,	A.,	Gašević,	D.,	(2014).	The	learning	analy5cs	impera5ve	and	the	
sociotechnical	challenge:	Policy	for	complex	systems.	Research	&	Prac+ce	in	Assessment,	9(Winter	2014),	17-28.	
WP3
Project	approach	
Macfadyen,	L.,	Dawson,	S.,	Pardo,	A.,	Gašević,	D.,	(2014).	The	learning	analy5cs	impera5ve	and	the	
sociotechnical	challenge:	Policy	for	complex	systems.	Research	&	Prac+ce	in	Assessment,	9(Winter	2014),	17-28.	
WP4
SHEILA	approach	
Macfadyen,	L.,	Dawson,	S.,	Pardo,	A.,	Gašević,	D.,	(2014).	The	learning	analy5cs	impera5ve	and	the	
sociotechnical	challenge:	Policy	for	complex	systems.	Research	&	Prac+ce	in	Assessment,	9(Winter	2014),	17-28.	
WP4
Project	ac5vi5es	
	
Literature	review	
hgp://sheilaproject.eu/
Tsai,	Y-S.,	Gašević,	D.	(2016).	Adop+on	of	Learning	Analy+cs	in	Higher	Educa+on:	State,	Challenges,	and	Policies	
(Execu+ve	summary).	SHEILA	Project	Report,	hgp://bit.ly/sheila_lr_es
Project	ac5vi5es	
	
Literature	review	
Interviews	with	decision	makers	
hgp://sheilaproject.eu/
Project	ac5vi5es	
	
Literature	review	
Interviews	with	decision	makers	
Group	concept	mapping	with	experts	
hgp://sheilaproject.eu/
Project	ac5vi5es	
	
Literature	review	
Interviews	with	decision	makers	
Group	concept	mapping	with	experts	
Surveys	and	focus	groups	with		
students	and	teaching	staff	
hgp://sheilaproject.eu/
Expected	5meline	
	
Policy	development	framework	(v1)	–	June	2017	
Four	ins5tu5onal	policies	(v1)	–	June	2017	
	
	
hgp://sheilaproject.eu/
Expected	5meline	
	
Policy	development	framework	(v1)	–	June	2017	
Four	ins5tu5onal	policies	(v1)	–	June	2017	
Policy	development	framework	(v2)	–	March	2018	
Four	ins5tu5onal	policies	(v2)	–	March	2018	
	
	
hgp://sheilaproject.eu/
Interested	in	joining?		
	
Associate	partners	as	early	adopters	of		
the	policy	development	framework	are	welcome	
	
	
	
	
hgp://sheilaproject.eu/
Many	thanks!	
hgp://sheilaproject.eu/
Group
Concept
Mapping
Maren	Scheffel	
Open	Universiteit	Nederland	
	
maren.scheffel@ou.nl	
@m_a_s_c
Group	Concept	Mapping		
Phase	1:	
	Brainstorming	
	
	 	 	 	 	 	 	Phase	2:		
	 	 	 	 	 	 	 	Sor5ng	
	
	 	 	 	 	 	 	 	 	 	 	 	 	Phase	3:		
	 	 	 	 	 	 	 	 	 	 	 	 	 	Ra5ng	
	
An	essen5al	feature	of	a	higher	educa5on	
ins5tu5on's	learning	analy5cs	policy	should	be	...
Point	Map	
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96	
97	
98	99
Cluster	Replay	Map
Cluster	Replay	Map
Cluster	Replay	Map
Cluster	Map			
1.		privacy	&	transparency	
2.		roles	&	responsibili4es		
(of	all	stakeholders)	
3.		objec4ves	of	LA		
(learner	and	teacher	support)	
4.		risks	&	challenges	
5.		data	management	
6.		research	&	data	analysis
Ra5ng	Map	–	Importance			
1.		privacy	&	transparency	
2.		roles	&	responsibili4es		
(of	all	stakeholders)	
3.		objec4ves	of	LA		
(learner	and	teacher	support)	
4.		risks	&	challenges	
5.		data	management	
6.		research	&	data	analysis	
Cluster	Legend	
		Layer				Value	
						1								5.08	to	5.27	
						2								5.27	to	5.46	
						3								5.46	to	5.65	
						4								5.65	to	5.84	
						5								5.84	to	6.03
Ra5ng	Map	–	Ease			
1.		privacy	&	transparency	
2.		roles	&	responsibili4es		
(of	all	stakeholders)	
3.		objec4ves	of	LA		
(learner	and	teacher	support)	
4.		risks	&	challenges	
5.		data	management	
6.		research	&	data	analysis	
Cluster	Legend	
		Layer				Value	
						1								3.79	to	4.12	
						2								4.12	to	4.45	
						3								4.45	to	4.78	
						4								4.78	to	5.11	
						5								5.11	to	5.44
Ra5ng	Ladder	Graph			
importance	 ease	
privacy	&	transparency	
privacy	&	transparency	
risks	&	challenges	
risks	&	challenges	
roles	&	responsibili5es	(of	all	stakeholders)	
roles	&	responsibili5es	(of	all	stakeholders)	
objec5ves	of	LA	(learner	and	teacher	support)	
objec5ves	of	LA	(learner	and	teacher	support)
data	management	
data	management	
research	&	data	analysis	
research	&	data	analysis	
3.79	 3.79	
6.03	 6.03	
r	=	0.66
Go	Zone	–	Privacy	&	Transparency			
1	 7	
20	 31	
43	86	
2	
10	
17	24	
45	
64	 65	
88	
92	
9	
15	
56	
60	
74	
87	
34	
69	
96	
6.08	
5.44	
3.12	
ease	
3.83	 6.03	 6.59	
importance	
r	=	0.45
Go	Zone	–	Privacy	&	Transparency			
1	 7	
20	 31	
43	86	
2	
10	
17	24	
45	
64	 65	
88	
92	
9	
15	
56	
60	
74	
87	
34	
69	
96	
6.08	
5.44	
3.12	
ease	
3.83	 6.03	 6.59	
importance	
r	=	0.45	
2.	transparency,	i.e.	clearly	informing	students	of	how	their	data	is	collected,	used	and	protected	
88.	a	clear	descrip5on	of	data	protec5on	measures	taken	
10.	a	clear	descrip5on	of	data	usage	
17.	being	clear	about	the	purpose	for	collec5on	certain	types	of	data	
24.	aligned	with	data	protec5on	regula5ons	(ins5tu5onal,	na5onal,	interna5onal)	
	
34. to	assure	that	the	collected	data	is	used	only	for	the	purpose	of	improving	learning	and	instruc5on	
96.	an	agreement	between	learners,	teachers	and	policy	makers	on	regula5ng	a	proper	use	of	data
Go	Zone	–	Roles	&	Responsibili5es	
5	
38	
62	
11	
19	
22	
33	
39	 48	
70	
91	
25	
28	
37	
40	
55	
61	
66	
27	
47	 49	
6.08	
4.72	
3.12	
ease	
3.83	 5.48	 6.59	
importance	
r	=	0.26
Go	Zone	–	Roles	&	Responsibili5es	
5	
38	
62	
11	
19	
22	
33	
39	 48	
70	
91	
25	
28	
37	
40	
55	
61	
66	
27	
47	 49	
6.08	
4.72	
3.12	
ease	
3.83	 5.48	 6.59	
importance	
r	=	0.26	
55.	being	clear	about	the	purpose	of	learning	analy5cs	
61.	a	clear	ar5cula5on	of	roles	and	responsibili5es	when	it	comes	to	the	use	of	ins5tu5onal	data	
	
39.	to	promote	broad	adop5on	of	learning	analy5cs	by	specifying	suppor5ve	regula5ons	and	case	law
Go	Zone	–	Objec5ves	of	LA			
3	
80	
84	
99	
12	
78	98	
35	
50	
93	
42	
44	
58	
63	76	
79	
94	
6.08	
3.79	
3.12	
ease	
3.83	 5.44	 6.59	
importance	
r	=	-0.12
Go	Zone	–	Objec5ves	of	LA			
3	
80	
84	
99	
12	
78	98	
35	
50	
93	
42	
44	
58	
63	76	
79	
94	
6.08	
3.79	
3.12	
ease	
3.83	 5.44	 6.59	
importance	
r	=	-0.12	
63.	to	use	learning	analy5cs	for	improving	the	quality	of	teaching	
58.	to	allow	for	proac5ve	behavior	of	students	towards	their	educa5on,	with	sevng	personal	goals	
44.	to	support	learners	learning	to	learn	and	improve	skills	
	
98.	to	encourage	meaningful	rela5onships	between	students
Go	Zone	–	Risks	&	Challenges			
18	
41	
83	
26	
46	
97	
53	
59	
90	
95	
6.08	
4.16	
3.12	
ease	
3.83	 5.52	 6.59	
importance	
r	=	0.52
Go	Zone	–	Risks	&	Challenges			
18	
41	
83	
26	
46	
97	
53	
59	
90	
95	
6.08	
4.16	
3.12	
ease	
3.83	 5.52	 6.59	
importance	
r	=	0.52	
90.	to	draw	agen5on	to	what	the	"big	picture"	end	goal	of	the	data	use	is	
59.	to	demarcate	clearly	between	different	uses	of	analy5cs	in	ins5tu5onal	sevngs	
95.	to	ensure	the	benefits	to	students	outweigh	the	risks	
53.	to	ensure	adequate	representa5on	during	high-stakes	decision	processes	
	
18.	integrated	with	a	reward	system	for	the	use	of	evidence-based	improvements	to	teaching	and	learning	
41.	to	discourage	students	and	faculty	from	gaming	the	system
Go	Zone	–	Data	Management			
4	
14	
89	
23	
67	
71	
85	
6.08	
4.5	
3.12	
ease	
3.83	 5.16	 6.59	
importance	
r	=	-0.54
Go	Zone	–	Data	Management			
4	
14	
89	
23	
67	
71	
85	
6.08	
4.5	
3.12	
ease	
3.83	 5.16	 6.59	
importance	
r	=	-0.54	
23.	to	define	clear	rules	for	collabora5on	with	other	researchers
Go	Zone	–	Research	&	Data	Analysis			
6	
30	
57	
68	
72	
75	
77	
81	
8	
32	
52	73	
82	
13	
51	
16	
21	
29	
36	
54	
6.08	
4.24	
3.12	
ease	
3.83	 5.08	 6.59	
importance	
r	=	0.27
Go	Zone	–	Research	&	Data	Analysis			
6	
30	
57	
68	
72	
75	
77	
81	
8	
32	
52	73	
82	
13	
51	
16	
21	
29	
36	
54	
6.08	
4.24	
3.12	
ease	
3.83	 5.08	 6.59	
importance	
r	=	0.27	
57.	to	assure	that	instruc5onal	interven5ons	are	based	on	well-studied	and	empirically	validated	analy5cal	methods	and	algorithms	
75.	to	encourage	the	development	of	dashboards	with	meaningful	and	understandable	outcomes	
68.	to	recognise	the	limita5ons	of	learning	analy5cs	
72.	to	provide	clear	examples	of	how	to	interpret	data,	especially	when	there	may	be	interac5ons	
	
54.	to	enhance	the	connec5on	between	the	academic	and	the	society	and	industry,	showing	what	is	being	done	at	the	ins5tu5ons	is	related	to	
the	educa5on	and	training	
21.	to	make	explicit	maths	from	innova5ve	development	/	use	of	analy5cs	in	individual	classrooms	to	scaling	up
Thank You!
	
	
	
Maren	Scheffel	
Open	Universiteit	Nederland	
	
maren.scheffel@ou.nl	
@m_a_s_c
Institutional interviews
•  Methodology	
•  Topics	of	the	ques5ons	
•  Analysis	
•  Preliminary	findings	
Researchers:		
Yi-Shan	Tsai	(University	of	Edinburgh)	
Ioana	Jivet	(Open	University	of	the	Netherlands)	
Pedro	Manuel	Moreno	Marcos(Universidad	Carlos	III	de	Madrid)	
Kairit	Tammets	(Tallinn	University)
Interviews – methodology
•  Purpose:	to	understand	the	adop5on	of	Learning	
Analy5cs	in	higher	educa5on	ins5tu5ons	through	
direct	conversa5ons	with	decision	makers.	
•  Sampling:	deans,	vice-deans,	vice-rectors,	vice	
principals,	heads	of	IT	or	eLearning,	and	senior	
researchers	or	project	managers	of	learning	
analy5cs.	
•  Length	of	interviews:	25	~	60	mins	
•  Period	of	data	collec5on:	August	2016	~	January	
2017
Interviews – methodology
•  64	interviews		
•  51	HEIs	
•  16	countries		
*	Two	addi5onal	interviews	were	carried	out	with	a	na5onal	collabora5ve	ICT	organisa5on	in	Netherlands	and	the	
Ministry	of	Educa5on	and	Science	in	Estonia.
Interviews – topics
•  LA	projects,	scope,	mo5va5ons,	and	goals	
•  LA	strategy	
•  Progress	and	achieved	goals	
•  Challenges	
•  Ethics	and	privacy
Interviews – analysis
Macfadyen, L., Dawson, S., Pardo, A., Gašević, D., (2014). The learning analytics imperative and the
sociotechnical challenge: Policy for complex systems. Research & Practice in Assessment, 9(Winter 2014), 17-28.
Interviews – preliminary findings
•  Current	state	of	adop4on	
NO	PLANS	
IN	PREPARATION	
IMPLEMENTED	
9	 7	 5	
12	
18	
THE	ADOPTION	OF	LEARNING	ANALYTICS	
Ins5tu5on-wide	 Par5al/	Pilots	 Data	explora5on/cleaning	 N/A
Interviews – preliminary findings
•  Step	1	–	Map	poli4cal	context	
LA	
Learner	
Teaching	 Ins5tu5onal	
External	
q Data	protec5on	regula5ons	
•  2018	GDPR	
•  The	strictness	of	exis5ng	DP	
regula5ons	à	A	stopper	
q Pressure	to	adopt	LA	
q Exis5ng	solu5ons	focus	on	
addressing	reten5on	
problems.	
q No	one-size-fits-all	solu5ons
Interviews – preliminary findings
•  Step	2	–	Iden4fy	key	stakeholders	
Managers	
Students	
Teachers	
q  25	ins5tu5ons	have	
established	formal	
working	groups.	
q  Not	all	ins5tu5ons	have	
planned	to	provide	
analy5cs	data	to	students.	
•  Concerns	about	
demo5va5on.	
Professional	
Supports
Interviews – preliminary findings
•  Step	3	–	Iden4fy	desired	behaviour	changes	
LA	
Learner	
Teaching	
Ins5tu5onal	
q Interven5ons	
•  E-mail	alerts	and	personal	
contacts	with	students	(7	
HEIs)	
•  Teaching	reports	(1	UK	HEI)	
q Feedback	
•  3	HEIs	received	posi5ve	
feedback	
•  Low	response	rates	
How	can	ins5tu5ons	engage	
students	with	LA?
No	defined	strategy	
Interviews – preliminary findings
•  Step	4	–	Develop	engagement	strategy	
LA	
Digitalisa5on	strategies	
Teaching	&	learning	strategies	
q  Consulta4ons	with	primary	
stakeholders	
•  23	HEIs	
•  Surveys	
•  focus	groups	
•  Workshops	
•  Annual	staff	development	
conference	
•  Self-help	toolkit		
q  Visualised	dashboard		
•  24	HEIs	
Danger	of	being	data	driven
Interviews – preliminary findings
•  Step	5	–	Analyse	internal	capacity	to	effect	change	
Managers	
Students	
Teachers	 Professional	
Supports	
Ins5tu5onal	context	
q  Technological	
resources	
q  Human	
resources	
q  Funding	
q  Ins5tu5onal	
culture	
•  Awareness	
•  Buy-in	
•  Common	
understanding	
•  Analy5cs	skills	
Ø  Clear	value	and	relevance		
Ø  Ins5tu5onal	priori5es	Ø  Workload	
Ø  Teaching	styles	
Ø  Monitoring	
Ø  Confidence	in	handling	new	
								technology	&	analy5cs	data	
Ø  Passive	engagement	with	studies	
Ø  Lack	of	interest	in	certain	subjects	
Ethics	&	
Privacy	
Trust	in	
LA
Interviews – preliminary findings
•  Step	6	–	Establish	monitoring	and	learning	
frameworks	
•  Few	were	able	to	talk	about	plans	for	evalua5on.	
•  It	is	difficult	to	isolate	and	define	the	success	of	a	
learning	analy5cs	project	that	is	implemented	
alongside	other	projects	with	the	same	goals	to	
enhance	learning	and	teaching.	
•  12	ins5tu5ons	have	developed	or	planned	to	
develop	a	policy	to	accommodate	the	use	of	
learning	analy5cs.
Conclusion
•  Success	to	date:	
•  Scaled	up	the	ins5tu5onal	capacity	(step	5)	
•  Beger	understanding	of	challenges	
•  Gained	experience	
Siemens,	G.,	Dawson,	S.,	&	Lynch,	G.	(2014).	Improving	the	Quality	and	Produc5vity	of	the	Higher	Educa5on	Sector	-	Policy	and	Strategy	for	Systems-Level	Deployment	
of	Learning	Analy5cs.	Canberra,	Australia:	Office	of	Learning	and	Teaching,	Australian	Government.
Institutional survey
•  Topics	inves4gated	
The	development	of	LA	
•  Current	adop5on	
•  Ins5tu5onal	infrastructure	
and	capacity	
•  Strategy	and	policy	
•  Legal	and	ethical	
considera5ons	
•  Evalua5on	
Self-evalua5on	of	LA	maturity	
and	Ins5tu5onal	readiness	
•  LA	maturity	
•  LA	success	
•  Culture	
•  Data	and	research	
capabili5es	
•  Legal	and	ethical	
considera5ons	
•  Training	and	
communica5on
Institutional survey
•  Distribu4on:	six	consor5ums	in	Europe	–	EADTU	
(European	Associa5on	of	Distance	Teaching	
Universi5es),	EUA	(European	University	
Associa5on),	HeLF	(Heads	of	e-Learning	Forum	in	
the	UK),	EUNIS	(European	University	Informa5on	
Systems),	SNOLA	(Spanish	Network	of	Learning	
Analy5cs)	and	the	eMadrid	Network.		
•  Survey	4me:	September	2016	~	February	2017	
•  Returns:	46	ins5tu5ons	(response	rate:	15%)	
European	HEIs	in	general	were	new	to	LA	and	hence	did	not	feel	equipped	with	
sufficient	experience	or	knowledge	to	answer	the	survey??
Institutional survey
•  22	countries		
NO	PLANS	
IN	PREPARATION	
IMPLEMENTED	 2	 13	
15	
16	
The	adop4on	of	LA	
Ins5tu5on-wide	 Small	scale	 N/A
Institutional survey
•  Mo4va4ons	for	adop4ng	LA	
Among	the	11	op5ons	for	mo5va5ons	specific	to	
learning	and	teaching,	the	top	5	drivers	are:	
§ To	improve	student	learning	performance	(16%)	
§ To	improve	student	sa5sfac5on	(13%)	
§ To	improve	teaching	excellence	(13%)	
§ To	improve	student	reten5on	(11%)	
§ To	explore	what	learning	analy5cs	can	do	for	our	
ins5tu5on/	staff/	students	(10%)
Institutional survey
•  Strategy	and	evalua5on	
•  Among	ins5tu5ons	that	have	implemented	LA:	
§ There	is	a	strategy:	20%	
§ In	the	process	of	developing	a	strategy:	20%		
§ No	clear	strategy:	46.7%	
§ Have	developed	success	criteria:	27%
Conclusion
•  ~	Half	of	the	European	countries	inves5gated	have	
HEIs	that	are	either	observing	the	development	of	
learning	analy5cs	or	have	engaged	with	it	
prac5cally.			
•  The	early	adopters	are	likely	to	scale	up	the	culture	
for	learning	analy5cs	in	Europe.
•  SHEILA	will	assist	with	the	development	of	learning	
analy5cs	policies	in	four	ins5tu5ons	drawing	upon	
the	output	of	the	project.	
•  SHEILA	will	push	the	development	of	a	long	term	
learning	analy5cs	policy	agenda	and	community	
among	higher	educa5on	ins5tu5ons.	
What next?
•  Become	an	associate	partner	of	the	SHEILA	
project?		
•  Visit:	hgp://sheilaproject.eu/	 Yi-Shan	Tsai	
Research	associate	
University	of	Edinburgh	
@yi_shan_tsai	
yi-shan.tsai@ed.ac.uk
What do students want? Towards an
instrument for students’ evalua6on of
quality of learning analy6cs services
	
Alexander	Whitelock-Wainwright,	Dragan	Gašević,	&	
Ricardo	Tejeiro	
	
A.Wainwright@Liverpool.ac.uk
Aims
•  Highlight	the	importance	of	service	quality	in	
learning	analy5cs.	
•  Develop	an	instrument	to	explore	student	
expecta5ons	towards	learning	analy5cs.	
•  Steps	towards	a	model	of	learning	analy5cs	use.
What is service quality?
•  Subjec5ve	assessment	of	the	degree	to	which	a	
service	user’s	needs	or	expecta5ons	were	met	
(Parasuraman,	Zeithaml,	&	Malhotra	,	2005).	
	
Expecta5
ons	
Service	
Usage/
Exposure	
Percep5
ons	
Avtu
de
What is service quality? (Contd.)
•  Encourages	users	to	use	own	service	over	
compe5tors	(Parasuraman,	Zeithaml,	&	Berry,	
1988).	
•  Service	quality	in	higher	educa5on	(Spooren,	
Brockx,	&	Mortelmans,	2013).	
•  Ideological	gap	(Ng	&	Forbes,	2009).
Service Quality in Learning
Analy6cs
•  Learning	analy5cs	services	designed	to	support	
learning.	
•  Various	stakeholder	groups	within	learning	
analy5cs	(e.g.,	students,	teachers,	managers)	
(Clow,	2012).	
•  Quality	indicators	of	learning	analy5cs	tools	
(Scheffel,	Drachsler,	Stoyanov,	&	Specht,	2014).
Ques6onnaire Development
•  Measuring	student	expecta5ons	of	learning	
analy5cs.	
•  Development	of	ins5tu5onal	policies	(SHEILA).	
•  Theories	of	human	behaviour.
Ques6onnaire Development
(Contd.)
•  Iden5fying	themes	within	past	literature	(Ifenthaler	
&	Schumacher,	2016;	Sclater,	2016;	West,	Heath,	&	
Huijser,	2016):	
•  Ethics	and	Privacy	
•  Meaningfulness	
•  Agency	
•  Interven5ons
Ques6onnaire Development
(Contd.)
		
Expecta5
ons	
Predic
5ve	
Desir
ed	
Swan	&	Trawick	
(1980)
Ques6onnaire Development
(Contd.)
Created	79	
Items	
Peer	Review	
Pilot	Study	
with	37	Items	
Exploratory	
Factor	Analysis	
Redistribute	
the	
Ques5onnaire
Pilot Study Results
•  Instrument	reduced	to	19	items.	
•  Two	factor	solu5on	for	both	scales:	
•  Service	expecta5ons:	
o  Desires	scale	–	0.88	alpha.	
o  Predic5ve	scale	–	0.88	alpha.	
•  Ethical	expecta5ons:	
o  Desires	scale	–	0.82	alpha.	
o  Predic5ve	scale	–	0.86	alpha.
Pilot Study Results (Contd.)
Pilot Study Results (Contd.)
Pilot Study Results (Contd.)
Pilot Study Results (Contd.)
Pilot Study Results (Contd.)
Future Direc6ons
•  Develop	the	corresponding	percep5ons	scale.	
•  Model	inten5ons	towards	using	learning	analy5cs.	
Avtu
des	
Social	
Norm
s	
Inten5ons	to	Use	
Learning	Analy5cs	
Perceive
d	
Behaviou
ral	
Control
Ques6ons?
Workshop schedule
Time	 Schedule	
13.00-13.05	 Welcome	&	introduc5on	
13.05-14.30	 Five	presenta5ons	&	discussions	
1.  Overview	&	LA	in	Australia:	Prof	Dragan	Gasevic	(University	
of	Edinburgh)	
2.  LA	in	Europe	(SHEILA	Project):	Prof	Pedro	J.	Muñoz-Merino	
(Universidad	Carlos	III	de	Madrid)	
3.  SHEILA	–	group	concept	mapping:	Maren	Scheffel	(Open	
University	of	the	Netherlands)	
4.  SHEILA	–	ins5tu5onal	interviews	&	survey:	Dr	Yi-Shan	Tsai	
(University	of	Edinburgh)	
5.  SHEILA	–	student	survey:	Alexander	Whitelock-Wainwright	
(University	of	Liverpool)	
14.30-15.00	 A^ernoon	Tea	
15.00-16.00	 Group	work	on	the	assessment	of	ins5tu5onal	readiness	
16.00-17.00	 LA	Policy	dra^ing
•  Name	
•  Organisa5on	
•  Your	experience	with	LA	
•  Expecta5ons	of	the	workshop	
Tell us about you
Assessment of institutional readiness
•  Use	the	ROMA	framework	to	map	your	progress	
towards	deploying	learning	analy5cs.		
Macfadyen, L., Dawson, S., Pardo, A., Gašević, D., (2014). The learning analytics imperative and the
sociotechnical challenge: Policy for complex systems. Research & Practice in Assessment, 9 (Winter 2014), 17-28.
1)  Map	poli4cal	context		
2)  Iden4fy	key	stakeholders	
3)  Iden4fy	desired	behaviour	
changes		
4)  Develop	engagement	
strategy	
5)  Analyse	internal	capacity	to	
effect	changes	
6)  Establish	monitoring	and	
learning	frameworks
•  Discuss	in	your	group	what	LA	projects	and	
developments	have	taken	/	are	taking/	will	take	
place	in	your	organisa5ons	
LA projects in your organisations ~5mins
Keep	your	group	notes	here:	
Group	1:	hgps://goo.gl/CcGlTk	
Group	2:	hgps://goo.gl/zrMsyi	
Group	3:	hgps://goo.gl/3WNr62	
Group	4:	hgps://goo.gl/WzLmQc
•  Is	there	government/teacher/student/
administrator	pressure	to	deploy	LA	in	your	
organisa5on?		Or	pressure	not	to	deploy	it?	
1) Map political context ~5mins
Keep	your	group	notes	here:	
Group	1:	hgps://goo.gl/CcGlTk	
Group	2:	hgps://goo.gl/zrMsyi	
Group	3:	hgps://goo.gl/3WNr62	
Group	4:	hgps://goo.gl/WzLmQc
•  Who	/	which	people	inside	and	outside	your	
organisa5on	would	be	/	are	the	key	stakeholders	
for	the	use	of	LA?		
•  Who	will	benefit	from	the	use	of	LA?	
2) Identify key stakeholders ~5mins
Keep	your	group	notes	here:	
Group	1:	hgps://goo.gl/CcGlTk	
Group	2:	hgps://goo.gl/zrMsyi	
Group	3:	hgps://goo.gl/3WNr62	
Group	4:	hgps://goo.gl/WzLmQc
•  What	are	your	reasons	for	adop5ng	LA?			
•  What	benefits	is	it	expected	to	bring	/	have	
brought?	
3) Identify desired behaviour
changes ~5mins
Keep	your	group	notes	here:	
Group	1:	hgps://goo.gl/CcGlTk	
Group	2:	hgps://goo.gl/zrMsyi	
Group	3:	hgps://goo.gl/3WNr62	
Group	4:	hgps://goo.gl/WzLmQc
•  How	well	prepared	do	you	think	your	organisa5on	is	to	
deploy	LA?			
•  What	needs	to	be	done	to	achieve	the	desired	changes	
iden5fied	previously?	Areas	to	consider	are	ethical/
legal,	technical,	pedagogical,	and	cultural.	
4) Develop engagement strategy
~5mins
Keep	your	group	notes	here:	
Group	1:	hgps://goo.gl/CcGlTk	
Group	2:	hgps://goo.gl/zrMsyi	
Group	3:	hgps://goo.gl/3WNr62	
Group	4:	hgps://goo.gl/WzLmQc
•  Does	your	organisa5on	has	the	capacity	to	
implement	the	planned	strategy?	Do	you	need	to	
acquire	any	skill-sets,	funding,	or	technological	
systems?	
5) Analyse internal capacity to effect
changes ~5mins
Keep	your	group	notes	here:	
Group	1:	hgps://goo.gl/CcGlTk	
Group	2:	hgps://goo.gl/zrMsyi	
Group	3:	hgps://goo.gl/3WNr62	
Group	4:	hgps://goo.gl/WzLmQc
•  How	will	you	track	and	evaluate	the	progress?	How	
will	this	process	inform	the	next	step	of	
implementa5on?	Will	there	be	any	success	criteria?	
6) Establish monitoring and learning
frameworks ~5mins
Keep	your	group	notes	here:	
Group	1:	hgps://goo.gl/CcGlTk	
Group	2:	hgps://goo.gl/zrMsyi	
Group	3:	hgps://goo.gl/3WNr62	
Group	4:	hgps://goo.gl/WzLmQc
•  Review	the	6	ROMA	steps.	Can	you	iden5fy	any	
challenges	that	may	come	up	in	any	steps?	(Put	
your	notes	in	the	same	boxes.)	
Challenges ~5mins
Keep	your	group	notes	here:	
Group	1:	hgps://goo.gl/CcGlTk	
Group	2:	hgps://goo.gl/zrMsyi	
Group	3:	hgps://goo.gl/3WNr62	
Group	4:	hgps://goo.gl/WzLmQc
•  Choose	one	case	to	work	on	as	a	group	or	work	
individually	and	share	ideas	in	your	group.	
Draft a LA policy
1.  Audience	
2.  Purpose	
3.  Process	
§  Data	collec5on	
§  Data	management	
§  Stakeholder	engagement	
§  Evalua5on	
4.			Policy	evalua5on	
Keep	your	group	notes	here:	
Group	1:	hgps://goo.gl/CcGlTk	
Group	2:	hgps://goo.gl/zrMsyi	
Group	3:	hgps://goo.gl/3WNr62	
Group	4:	hgps://goo.gl/WzLmQc
•  1.	Audience	
•  Who	is	this	policy	for?	Consider	whose	working	
ac5vi5es	the	policy	will	shape.	
•  2.	Purpose	
•  What	are	your	policy	objec5ves?		Consider	your	
objec5ves	for	LA	and	the	changes	you	seek	to	achieve.	
The	policy	will	set	out	as	the	reason	for	introducing	LA.	
Audience & Purpose ~5mins
Keep	your	group	notes	here:	
Group	1:	hgps://goo.gl/CcGlTk	
Group	2:	hgps://goo.gl/zrMsyi	
Group	3:	hgps://goo.gl/3WNr62	
Group	4:	hgps://goo.gl/WzLmQc
•  3.	Process	
•  a)	Data	collec5on	
•  b)	Data	management	
•  c)	Stakeholder	engagement	
•  d)	Evalua5on	
Process ~15mins
Keep	your	group	notes	here:	
Group	1:	hgps://goo.gl/CcGlTk	
Group	2:	hgps://goo.gl/zrMsyi	
Group	3:	hgps://goo.gl/3WNr62	
Group	4:	hgps://goo.gl/WzLmQc
•  4.	Policy	management	
	
	
Policy management ~10mins
Final	check-ups	
•  Will	the	policy	need	to	state	anything	that	should	NOT	be	done	in	rela5on	to	
LA?	
•  Are	there	any	limita5ons	or	poten5al	challenges	and	risks	about	LA	that	
should	be	addressed	in	the	policy?	
•  Can	you	narrow	the	policy	down	to	a	short	list	of	principles?	
Keep	your	group	notes	here:	
Group	1:	hgps://goo.gl/CcGlTk	
Group	2:	hgps://goo.gl/zrMsyi	
Group	3:	hgps://goo.gl/3WNr62	
Group	4:	hgps://goo.gl/WzLmQc
•  Become	an	associate	partner	of	the	
SHEILA	project?		
•  Visit:	hgp://sheilaproject.eu/

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