To make your communication more effective, the knowledge is given that how you can communicate effectively. Prepared By Mr. Abdul Latif Asst. Manager.QA MTM. Faisalabad Pakistan

3. Communication means of sending or receiving
information, such as telephone lines or computers.
Communications include face-to-face talking,
listening to a lecture or seminar, and listening to a
television program
Communication means the imparting or
exchanging of information by speaking, writing,
or using some other medium.

4. Effective communication is the glue that helps
you deepen your connections to others and
improve teamwork, decision making, and
problem solving.
Effective communication takes place only when
the listener clearly understands the message that
the speaker intended to send.

5. Verbal Communication
Verbal or oral communication uses spoken words to communicate a message. When most
people think of verbal communication, they think of speaking, but listening is an equally
important skill for this type of communication to be successful.
Non-Verbal Communication
Non-verbal communication includes body language, gestures, facial expressions, and even
posture. Non-verbal communication sets the tone of a conversation, and can seriously
undermine the message contained in your words if you are not careful to control it. For
example, slouching and shrinking back in your chair during a business meeting can make
you seem under-confident, which may lead people to doubt the strength of your verbal
contributions.
Written Communication
Written communication is essential for communicating complicated information, such as
statistics or other data, that could not be easily communicated through speech alone. Written
communication also allows information to be recorded so that it can be referred to at a later
date.

7. Nonverbal communication shows others that you
are ready to communicate effectively when you
maintain eye contact, sit attentively and position
your body to face the person who is speaking.
Folding your arms across your chest, clenching
your fists and looking downward signify that you
are guarded and consequently, can hinder
communication.

8.  Job Satisfaction
 Productivity & Efficiency
 Profit
 Motivation
 Organization’s Goodwill & Reputation
 Absenteeism
 Grievances
 Disputes
 Turnover

9. You tell your partner you’re open to discussion but
your arms are crossed; say you’re listening but
haven’t looked up from your phone yet. Our non-
verbal and non-written cues often reveal more than
we think they do. Whether it’s how you make eye
contact or how you hold yourself during a video
interview, don’t forget that you’re constantly
communicating even when you’re not saying a
word.

10. Maintaining a positive attitude is crucial to
productive communications. Be constructive
rather than negative or complaining. People
shut down, effectively ending any real
communication when they feel attacked or
criticized.

11. It’s important to figure out what result you are
after before you start the conversation. Knowing your
objective helps you to direct the conversation and to
remain on point. What are you hoping to accomplish?
Are you trying to give help, resolve a conflict, or
collaborate on a project or issue? Are you seeking
advice or trying to influence behavior?

12. Eye contact is crucial. Be polite and don’t interrupt.
No one likes being interrupted and though it’s natural
to want to rush in to make your point, it’s very
disrespectful of the other person’s thoughts. Try to
understand the other person’s perspective.

13. Be clear about what actions will be taken and
establish accountability. Confirm deadlines,
responsibility, and expectations. If relevant,
document any agreements in writing. A clear
understanding of what is supposed to happen next
can help avoid a conflict later on.
Always try to end your communication in a
friendly manner. Reiterate your thanks and try to
leave the other individual feeling understood and
valued.

14. Watch body language. Lack of eye contact,
distraction, or fidgeting are often signs of restlessness or
impatience. Yawning or sighing are usually signs
of mental or physical fatigue. When you notice
these types of non-verbal signals, it’s a sign that
this conversation is not going to be a productive
one. Quickly wrap up the conversation, postpone
the conversation, or inquire about the discomfort
if your relationship allows.

15. I don't understand why people pride themselves on
being able to keep stuff in their heads. I like to use
my brain space for creative and progressive
thinking, not my to-do list. Lord knows we have
enough tools to write things down. Please, please,
please send a follow up email, or use Ever note, or
text yourself, or dare I say it ... use pen and paper.
However you do it, record takeaways from the
conversation so you don't have to have it again. Oh,
and I do find the act of actually writing with pen
and paper helps me remember better.