I gave this presentation at SCLA 2009 for the College and University Section.

1. Adapting to a Changing World
Exceptional Services for a New Information Environment
Lauren Pressley
Instructional Design Librarian
Wake Forest University

2. The Plan
• Information Environment & Our Users
• Excellent Services and Relevancy
• Positioning Libraries for the Future

3. The information
environment is
changing...

4. ... & our users’
expectations are
changing, too.

5. The
Information
Environment in
2009
• Accessing Information
•Knowledge Creation
•Publishing

6. Accessing Information

7. Evolution of
Information
Access
•Hierarchy
•Search
•Push

8. hierarchy

9. Everything In Its Place

10. Everything In Its Place

11. Controlled Vocabulary

12. Complex Systems

13. Based in a Physical World

14. search

15. Multiple Locations

16. Tagging, UGC

17. One Pile, Less Organization

18. Hyperlinked Environment

19. Only About 10 Years Old

20. push

21. Aggregation

22. Customized Information Delivery

23. UGC, Expert Created Metadata

24. RSS

25. Social Networking

26. Widespread for About 4-5 Years

27. Knowledge Creation

28. Technology
Driven
Knowledge
Creation
•Communication
•Networks
•Transparency
•Openness

29. communication

30. Quickly Paced

31. Multiple Channels

32. Blended Personal/Professional

33. networks

34. Social Networks

35. Professional Networks

36. Professionally Oriented

37. transparent

38. Works in Progress

39. Powerful Voices

40. open

41. Shared Content

42. Creative Commons

43. Remix Culture

44. Publishing

45. The Future of
Publishing
•Journals and University Presses
•eJournals and Open Access
•Google Books

46. journals and
university presses

47. Skyrocketing Costs

48. Fewer Presses

49. Emerging Models

50. ejournals and open access

51. Clear Transition

52. More Electronic Titles

53. Open Access

54. Institutional Repositories

55. Google Books

56. Google Books Project

57. Google Books Settlement

58. Google Has a Vision

59. The
Information
Environment in
2009
• Accessing Information
•Knowledge Creation
•Publishing

60. How can we be
relevant for our
users?

61. Knowing Expectations

62. Building

63. Web Presence

64. Services

65. Teaching

66. What Isn’t Valued

67. What are approaches
to excellent
services for users?

68. mobile services

69. Reference

70. Informational Messages

71. multimedia services

72. Video

73. Toolkit

74. instructional services

75. Library Instruction

76. Academic Instruction

77. Technology Services

78. Hosting Tools

79. Supporting the Use of Tools

80. How do we position
libraries for the
future?

82. Image Credits
Evolution the Ride http://www.flickr.com/photos/12836528@N00/1856663523
Everything in its place http://www.flickr.com/photos/51135741@N00/186943415
Library Parabola http://www.flickr.com/photos/64174165@N00/370775225
Photograph http://www.flickr.com/photos/92237387@N00/76749236
Catalogue http://www.flickr.com/photos/70278718@N00/4703228
Pulling Out the Cantos http://www.flickr.com/photos/26231875@N00/3213873373
A Nice Place to Stay on the Internet http://www.flickr.com/photos/51035555243@N01/76761120
Lost in Tagging http://www.flickr.com/photos/31797858@N00/2124178869
2008-0727-DSC2896 (haystacks) http://www.flickr.com/photos/11444813@N03/2721443285
Books http://www.flickr.com/photos/40974217@N00/16114117
An apple with the logo of Google http://www.flickr.com/photos/30795657@N00/2209205063
ROYGBIV http://www.flickr.com/photos/30352125@N00/216348017
RSS 2005 http://www.flickr.com/photos/75815807@N00/66462706
The Solar System http://www.flickr.com/photos/11304375@N07/2818891443
Orange Glow http://www.flickr.com/photos/86891211@N00/72224228
Left http://www.flickr.com/photos/72922449@N00/424074399
My New Office Setup http://www.flickr.com/photos/54603144@N00/1343193489
My Desk http://www.flickr.com/photos/55851553@N00/2610457820
Big Hand on Dirt http://www.flickr.com/photos/15734079@N00/479092117
Chicago IL Election Night http://www.flickr.com/photos/94975828@N00/3009095726
Magda and Klara Sharing Ice Cream http://www.flickr.com/photos/25405741@N00/1443514113
Lessig Keynote http://www.flickr.com/photos/92436511@N00/247840346
Ice Cream and Mango http://www.flickr.com/photos/8458589@N08/1048131544
Somebody Get This Girl a Novel! http://www.flickr.com/photos/44124412272@N01/4299234
Cars and Coffee 26 http://www.flickr.com/photos/8663326@N06/3133034098
UT Tower http://www.flickr.com/photos/35888901@N00/2674668704
Etech 2008 http://www.flickr.com/photos/7550402@N02/2308859535
An Intersection of Paths http://www.flickr.com/photos/11594851@N00/86555028
My Office, March 2008 http://www.flickr.com/photos/65977087@N00/2306151268
MusicBrainz Servers http://www.flickr.com/photos/81126501@N00/2939259129
Cat and Mouse Games... http://www.flickr.com/photos/71652949@N00/3059087784
Savage Walk http://www.flickr.com/photos/61787893@N00/275371357
Big Talker http://www.flickr.com/photos/71235231@N00/51032897
And I Saw Your Hand… http://www.flickr.com/photos/51035555243@N01/85441961
Light #2 http://www.flickr.com/photos/41066937@N00/84994761
Introduction to Monstering http://www.flickr.com/photos/76074333@N00/318034222
Choices http://www.flickr.com/photos/53611153@N00/3340033037
Questions http://www.flickr.com/photos/42788859@N00/318947873

83. Questions? Comments?

84. Contact me!
lauren@laurenpressley.com
http://laurenpressley.com/library
Twitter: LaurenPressley