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What is the Role of
HR in Building More
Social Businesses?


LEE BRYANT

POST*SHIFT
POST*SHIFT - FOUNDRY / ADVISORY / VENTURES
The clue is in the name...
Humans (and some ducks) are resourceful, not resources
We went too far with the idea of scientific management
From hiring onwards, we are managing talent poorly
From hiring onwards, we are managing talent poorly
From hiring onwards, we are managing talent poorly
Process & structure can be barriers to getting things done
Trust is cheaper (and more effective) than control
Beyond Taylorism: productivity has gone quantum
Meanwhile, what is HR doing?
Meanwhile, what is HR doing?
Yet there are so many potential areas for HR to shine
Social Business: potentially
transformational, but software
alone cannot do the job
Social business is not just a technology solution...
But new tech & sharing culture create new possibilities
We now have many alternatives to cascading hierarchy
Some examples of extraordinary
organisational structures that

already exist:
Morning Star: efficiency through self-management
Kyocera: de-centralised ‘amoeba management’
Haier: another successful, adaptive Asian challenger
The Valve story: no management required
The Valve story: no management required
The Valve story: no management required
“Valve has no formal management or
hierarchy at all ... Now, I can tell you
that, deep down, you don’t really
believe that last sentence. I certainly
didn’t when I first heard it. How
could a 300-person company not
have any formal management?”
“... it takes new hires about six
months before they fully accept
that no one is going to tell them
what to do, that no manager is
going to give them a review, that
there is no such thing as a
promotion or a job title or even a
fixed role...”
“... it is their responsibility, and
theirs alone, to allocate the most
valuable resource in the company
– their time – by figuring out what
it is that they can do that is most
valuable for the company, and
then to go do it.”
How do we get there from here?
Protected spaces provide a low-risk starting point
Performance

ALPHA

Services GOV.UK performance Transactions Explorer
GOV.UK overview

Departments and policy

GOV.UK performance

Departments and policy
Departments and policy content had 1.46
million visitors last week, a decrease of 2%
from the week before
Web traffic
Weekly unique visitors
Unique visitors per week to departments and policy
Leadership is even more vital, but management is not
This is not your father’s ‘change programme’
Fractal structures and resilience at scale
A strong social fabric is needed for ‘tight & loose’ to work
Why is this not job #1 for HR professionals today?
Credits and references
Images:

!

http://i.imgur.com/5mHPnj9.png
http://www.thepoke.co.uk/2013/09/25/contest-over-here-is-worlds-coolest-duck/njmlc4n/
http://www.flickr.com/photos/tinkerszone/3948664111
http://i.imgur.com/Qr3xx.jpg
http://www.flickr.com/photos/lancefisher/4704384949
http://www.flickr.com/photos/featheredtar/2302651444
http://www.flickr.com/photos/dce76/159422716
http://www.flickr.com/photos/davegray/8194170066
http://www.flickr.com/photos/67705205@N00/790277620
http://weareus.co.uk/portfolio/human-chicken
http://www.flickr.com/photos/davegray/8194170066/
http://www.current.com.au/2012/09/26/article/Haier-Learning-An-inside-look-at-Haiers-short-marriage-to-Fisher-Paykel/NFZBKHSEQP

!
!

Other references:

!

http://pro.gigaom.com/blog/a-major-wave-of-hr-software-buying-going-on-but-its-just-a-repeat-not-a-revolution/
http://www.forbes.com/sites/jeannemeister/2013/01/03/2013-the-year-of-social-hr/
http://blogs.valvesoftware.com/abrash/valve-how-i-got-here-what-its-like-and-what-im-doing-2/

!

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HR Tech Europe talk 2013