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ISACS
Rosetta Eun Ryong Lee
Seattle Girls’ School
What I Said and What I Meant:
Cross Cultural Communication
Rosetta Eun Ryong Lee (http://tiny.cc/rosettalee)
Please download
(if you can and want)
a resource document by
going to
tiny.cc/CCChotsheet
About Seattle Girls’ School
Rosetta Eun Ryong Lee (http://tiny.cc/rosettalee)
Agenda
 Cross Cultural Communication
 Cultural Identifiers, Power, and
Communication
 So What? Now What?
Rosetta Eun Ryong Lee (http://tiny.cc/rosettalee)
Race
Religion
Class
Gender
Sexual
Orientation
Ability
Age
Ethnicity
Geographic Location
Language
Educational
Attainment
Appearance
Seniority
Position
or Title
Status
Relationship
To Power Players
InternalExternal
Institutional
Dimensions of Identity and Culture
Rosetta Eun Ryong Lee (http://tiny.cc/rosettalee)
Rosetta Eun Ryong Lee (http://tiny.cc/rosettalee)
The Jones Model of Cultural Competence
Cultural Self-
Awareness
Cultural
Intelligence
Cross-Cultural
Effectiveness
Skills
Countering
Oppression
through
Inclusion
 What is it?
 How is it Different from Intercultural
Communication?
 CCC Theories
– Face-Negotiation Theory
– Conversational Constraints Theory
– Expectancy Violation Theory
– Anxiety/Uncertainty Management Theory
– Communication Accommodation Theory
Cross Cultural Communication
Rosetta Eun Ryong Lee (http://tiny.cc/rosettalee)
Individual – Collectivistic
Low Context – High Context
Task – Relationship
Low Uncertainty – High Uncertainty
Vertical – Horizontal
Direct – Indirect
Formal – Informal
Expressive – Restrained
Dimensions of Variability
Rosetta Eun Ryong Lee (http://tiny.cc/rosettalee)
tiny.cc/CCChotsheet
 Personality Orientation
 Individual Values
- Allocentric
- Idiocentric
 Self Construal
- Independent
- Interdependent
 Individual Socialization
 Cultural Norms and Rules
Factors that Influence
Rosetta Eun Ryong Lee (http://tiny.cc/rosettalee)
Cultural Values
Norms, and Rules
 Values
 Value Priorities
 Norms of Behavior
 Non-Verbal
Communication
Rosetta Eun Ryong Lee (http://tiny.cc/rosettalee)
CulturalValueDifferences
RELATIONAL
Individualism
self-reliance, independence
(selfish)
Collectivism
group interdependence
(mindless follower)
Informality
directness, give and take discussion
(rude and abrupt)
Formality
indirectness, protect "face"
(stiff and impersonal)
Competition
individual achievement
(egotistical, show-off)
Cooperation
group achievement
(avoiding doing work or taking responsibility)
AUTHORITY
Egalitarianism
fairness, belief in equal opportunity
(being picky, on a soapbox)
Hierarchy
privilege of status or rank
(power hungry or avoiding accountability)
TEMPORAL
Use of Time
"Time is money"
(doesn’t get the important things in life)
Passage of Time
"Time is for life"
(lazy and irresponsible)
Change/Future
Adaptability ensures survival
(muckraker, stirs up trouble)
Tradition/Past
Stability ensures survival
(old-school, afraid of change)
ACTIVITY
Action orientation
"Make things happen"
(rushes without thinking)
"Being" orientation
"Let things happen"
(indecisive and slow)
Practicality
Efficiency is always best
(impersonal and unscrupulous)
Idealism
Always maintain principles
(naïve and impractical)
Rosetta Eun Ryong Lee (http://tiny.cc/rosettalee)
Identifiers, Power,
and Communication
Internalized Oppression/Dominance
Stereotype Threat
Accumulated Impact/
Microaggressions
Code/Mode Switching
Fish Seeing the Water
“Normal” versus “Good”
“Intent” versus “Impact”
Rosetta Eun Ryong Lee (http://tiny.cc/rosettalee)
So What? Now What?
Rosetta Eun Ryong Lee (http://tiny.cc/rosettalee)
Assumptions and Interpretations
• Mental Models
• Ladder of Inference
Belief
Conclusions
Selective Data
Observable Data
• Tools of Action
Rosetta Eun Ryong Lee (http://tiny.cc/rosettalee)
1. What did you see/hear (raw data)?
2. What are your personal filters (cultural
values, norms, and identifiers)?
3. What was your interpretation of what you
saw/heard (inference)?
4. How did you feel as a result?
5. What do you want?
Checking Assumptions and
Interpretations: Steps to Analyze
Rosetta Eun Ryong Lee (http://tiny.cc/rosettalee)
Developmental Model of Intercultural
Sensitivity (DMIS) Schematic
Rosetta Eun Ryong Lee (http://tiny.cc/rosettalee)
Discussion:
How Will I Apply All This?
Rosetta Eun Ryong Lee (http://tiny.cc/rosettalee)
“To be culturally effective doesn’t
mean you are an authority in the
values and beliefs of every culture.
What it means is that you hold a
deep respect for cultural differences
and are eager to learn, and willing to
accept, that there are many ways of
viewing the world”
Okokon O. Udo
Cultural Effectiveness
Rosetta Eun Ryong Lee (http://tiny.cc/rosettalee)
Presenter Information
Rosetta Eun Ryong Lee
6th Faculty and
Professional Outreach
Seattle Girls’ School
2706 S Jackson Street
Seattle WA 98144
(206) 805-6562
rlee@seattlegirlsschool.org
http://tiny.cc/rosettalee
Rosetta Eun Ryong Lee (http://tiny.cc/rosettalee)
Communication Resources
• “Stereotype Threat” by Joshua Aronson
• Brenda J. Allen, Difference Matters: Communicating
Social Identity
• William Gudykunst, Cross-Cultural and Intercultural
Comunication
• Milton Bennett, PhD, Intercultural Communication
Institute www.intercultural.org
• “Non-Verbal Communication Across Cultures” by Erica
Hagen, Intercultural Communication Resources
• Thiagi.com
• Thrive! Team Dynamics
• http://www.analytictech.com/mb021/action_science_
history.htm
Rosetta Eun Ryong Lee (http://tiny.cc/rosettalee)
Miscellaneous Resources
• Karen Bradberry and Johnnie Foreman, “Privilege and
Power,” Summer Diversity Institute, National Association
of Independent Schools, 2009
• Po Bronson and Ashley Merryman, Nurture Shock
• Kevin Jennings, GLSEN (Gay Lesbian and Straight Education
Network) www.glsen.org
• Allan G. Johnson, Privilege, Power, and Difference
• Johnnie McKinley, “Leveling the Playing Field and Raising
African American Students’ Achievement in Twenty-nine
Urban Classrooms,” New Horizons for Learning,
http://www.newhorizons.org/strategies/differentiated/
mckinley.htm
Michael J Nakkula and Eric Toshalis, Understanding Youth.
Rosetta Eun Ryong Lee (http://tiny.cc/rosettalee)

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ISACS Administrative Assistants Conference 2020 Cross Cultural Communication

  • 1. ISACS Rosetta Eun Ryong Lee Seattle Girls’ School What I Said and What I Meant: Cross Cultural Communication Rosetta Eun Ryong Lee (http://tiny.cc/rosettalee) Please download (if you can and want) a resource document by going to tiny.cc/CCChotsheet
  • 2. About Seattle Girls’ School Rosetta Eun Ryong Lee (http://tiny.cc/rosettalee)
  • 3. Agenda  Cross Cultural Communication  Cultural Identifiers, Power, and Communication  So What? Now What? Rosetta Eun Ryong Lee (http://tiny.cc/rosettalee)
  • 4. Race Religion Class Gender Sexual Orientation Ability Age Ethnicity Geographic Location Language Educational Attainment Appearance Seniority Position or Title Status Relationship To Power Players InternalExternal Institutional Dimensions of Identity and Culture Rosetta Eun Ryong Lee (http://tiny.cc/rosettalee)
  • 5. Rosetta Eun Ryong Lee (http://tiny.cc/rosettalee) The Jones Model of Cultural Competence Cultural Self- Awareness Cultural Intelligence Cross-Cultural Effectiveness Skills Countering Oppression through Inclusion
  • 6.  What is it?  How is it Different from Intercultural Communication?  CCC Theories – Face-Negotiation Theory – Conversational Constraints Theory – Expectancy Violation Theory – Anxiety/Uncertainty Management Theory – Communication Accommodation Theory Cross Cultural Communication Rosetta Eun Ryong Lee (http://tiny.cc/rosettalee)
  • 7. Individual – Collectivistic Low Context – High Context Task – Relationship Low Uncertainty – High Uncertainty Vertical – Horizontal Direct – Indirect Formal – Informal Expressive – Restrained Dimensions of Variability Rosetta Eun Ryong Lee (http://tiny.cc/rosettalee) tiny.cc/CCChotsheet
  • 8.  Personality Orientation  Individual Values - Allocentric - Idiocentric  Self Construal - Independent - Interdependent  Individual Socialization  Cultural Norms and Rules Factors that Influence Rosetta Eun Ryong Lee (http://tiny.cc/rosettalee)
  • 9. Cultural Values Norms, and Rules  Values  Value Priorities  Norms of Behavior  Non-Verbal Communication Rosetta Eun Ryong Lee (http://tiny.cc/rosettalee)
  • 10. CulturalValueDifferences RELATIONAL Individualism self-reliance, independence (selfish) Collectivism group interdependence (mindless follower) Informality directness, give and take discussion (rude and abrupt) Formality indirectness, protect "face" (stiff and impersonal) Competition individual achievement (egotistical, show-off) Cooperation group achievement (avoiding doing work or taking responsibility) AUTHORITY Egalitarianism fairness, belief in equal opportunity (being picky, on a soapbox) Hierarchy privilege of status or rank (power hungry or avoiding accountability) TEMPORAL Use of Time "Time is money" (doesn’t get the important things in life) Passage of Time "Time is for life" (lazy and irresponsible) Change/Future Adaptability ensures survival (muckraker, stirs up trouble) Tradition/Past Stability ensures survival (old-school, afraid of change) ACTIVITY Action orientation "Make things happen" (rushes without thinking) "Being" orientation "Let things happen" (indecisive and slow) Practicality Efficiency is always best (impersonal and unscrupulous) Idealism Always maintain principles (naïve and impractical) Rosetta Eun Ryong Lee (http://tiny.cc/rosettalee)
  • 11. Identifiers, Power, and Communication Internalized Oppression/Dominance Stereotype Threat Accumulated Impact/ Microaggressions Code/Mode Switching Fish Seeing the Water “Normal” versus “Good” “Intent” versus “Impact” Rosetta Eun Ryong Lee (http://tiny.cc/rosettalee)
  • 12. So What? Now What? Rosetta Eun Ryong Lee (http://tiny.cc/rosettalee)
  • 13. Assumptions and Interpretations • Mental Models • Ladder of Inference Belief Conclusions Selective Data Observable Data • Tools of Action Rosetta Eun Ryong Lee (http://tiny.cc/rosettalee)
  • 14. 1. What did you see/hear (raw data)? 2. What are your personal filters (cultural values, norms, and identifiers)? 3. What was your interpretation of what you saw/heard (inference)? 4. How did you feel as a result? 5. What do you want? Checking Assumptions and Interpretations: Steps to Analyze Rosetta Eun Ryong Lee (http://tiny.cc/rosettalee)
  • 15. Developmental Model of Intercultural Sensitivity (DMIS) Schematic Rosetta Eun Ryong Lee (http://tiny.cc/rosettalee)
  • 16. Discussion: How Will I Apply All This? Rosetta Eun Ryong Lee (http://tiny.cc/rosettalee)
  • 17. “To be culturally effective doesn’t mean you are an authority in the values and beliefs of every culture. What it means is that you hold a deep respect for cultural differences and are eager to learn, and willing to accept, that there are many ways of viewing the world” Okokon O. Udo Cultural Effectiveness Rosetta Eun Ryong Lee (http://tiny.cc/rosettalee)
  • 18. Presenter Information Rosetta Eun Ryong Lee 6th Faculty and Professional Outreach Seattle Girls’ School 2706 S Jackson Street Seattle WA 98144 (206) 805-6562 rlee@seattlegirlsschool.org http://tiny.cc/rosettalee Rosetta Eun Ryong Lee (http://tiny.cc/rosettalee)
  • 19. Communication Resources • “Stereotype Threat” by Joshua Aronson • Brenda J. Allen, Difference Matters: Communicating Social Identity • William Gudykunst, Cross-Cultural and Intercultural Comunication • Milton Bennett, PhD, Intercultural Communication Institute www.intercultural.org • “Non-Verbal Communication Across Cultures” by Erica Hagen, Intercultural Communication Resources • Thiagi.com • Thrive! Team Dynamics • http://www.analytictech.com/mb021/action_science_ history.htm Rosetta Eun Ryong Lee (http://tiny.cc/rosettalee)
  • 20. Miscellaneous Resources • Karen Bradberry and Johnnie Foreman, “Privilege and Power,” Summer Diversity Institute, National Association of Independent Schools, 2009 • Po Bronson and Ashley Merryman, Nurture Shock • Kevin Jennings, GLSEN (Gay Lesbian and Straight Education Network) www.glsen.org • Allan G. Johnson, Privilege, Power, and Difference • Johnnie McKinley, “Leveling the Playing Field and Raising African American Students’ Achievement in Twenty-nine Urban Classrooms,” New Horizons for Learning, http://www.newhorizons.org/strategies/differentiated/ mckinley.htm Michael J Nakkula and Eric Toshalis, Understanding Youth. Rosetta Eun Ryong Lee (http://tiny.cc/rosettalee)

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