The document is a presentation by Rosetta Eun Ryong Lee about navigating uncomfortable social interactions related to issues like bias, prejudice, or hurtful comments. The presentation discusses strategies for constructively addressing these "ouch moments" whether receiving offense, witnessing offense towards others, or being told one's own words or actions caused offense. Key advice includes using non-defensive self-advocacy, effective witness interventions, active listening, apologizing by focusing on impact over intent, and building relationships to facilitate difficult conversations. The goal is handling such situations with courage, empathy and care for all people involved.

1. Pingree School
Rosetta Eun Ryong Lee
Seattle Girls’ School
Navigating the “Ouch” Moment:
When You Receive It, See It, or Do It
Rosetta Eun Ryong Lee (http://tiny.cc/rosettalee)

2. About Seattle Girls’ School
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3. Agenda
 Courageous Conversations
 When Receiving the Ouch
 When Witnessing the Ouch
 When Receiving the Interruption
 Engaging Authentically
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4. Courageous Conversations
in Our Schools and Lives
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5. Debunking Some Myths
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 All or None
 Mistakes and Moral Worth
 Apologies
 “Tonsils” Theory
 Vulnerability

6. Speaking From the Heart
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7. What We’re Thinking and Feeling
When Receiving the Ouch
Rosetta Eun Ryong Lee (http://tiny.cc/rosettalee)
Did that really
happen? Do they
realize? I want to
trust, but I’ve had
this happen so
many times before.
I am so stressed,
confused, hurt….

8. What We End Up Saying
When Receiving the Ouch
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That was so
offensive!
I can’t believe
you did that!

9. Self Advocacy Through the Ouch Moment
 Affirm the person or relationship
 Describe the behavior without judgment
 Explain the emotion/impact and your filters
 Assume positive intent
 Request or suggest different behavior
*** Key Points: timing, I statements, actions not
adjectives, inside feelings not outside feelings***
Rosetta Eun Ryong Lee (http://tiny.cc/rosettalee)

10. Self Advocacy Through the Ouch Moment:
An Example
Is this an okay time to talk to you about something
that happened earlier? I really appreciate having
you as a friend. You’ve helped me through tough
times, and we have so much fun together. Earlier
today, when I got my math test back and I got 98%,
I heard you say, “Well of course you got a 98% -
you’re Asian!” I was really hurt when I heard that.
I work so hard in all my classes and spend a lot of
effort to earn good grades, and it seems like so
many people assume it’s because of my race. It’s
frustrating and saddening to feel like I don’t get to
fully own my accomplishments. I imagine you
didn’t mean for me to feel that way. Can I ask that
you please don’t say things like that anymore?
Rosetta Eun Ryong Lee (http://tiny.cc/rosettalee)

11. Practice Round:
Self Advocacy Through the Ouch Moment
 Affirm the person or relationship
 Describe the behavior without judgment
 Explain the emotion/impact and your filters
 Assume positive intent
 Request or suggest different behavior
*** Key Points: timing, I statements, actions not
adjectives, inside feelings not outside feelings***
Rosetta Eun Ryong Lee (http://tiny.cc/rosettalee)

12. Being A Witness
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13. What We’re Thinking and Feeling
When Witnessing the Ouch
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I can’t believe this
is happening.
That’s SO not
right. Should I
say something?
Am I butting in?
Would it help?
I am so upset!

14. What We End Up Saying
When Witnessing the Ouch
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15. What Others Hear When We Say Nothing
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See? They
agree with me!
I am so right
about this.
No one sees or
understands. I
am alone.

16. NCBI Effective
Interventions Model
 Reduce Defensiveness
– Tone
– Body Language
– Respect
 Keep the Conversation Going
– Hear Them Out
– Ask Open-Ended Questions
– Set Aside Your Feeling for the Moment
– Dialogue
 Build the Relationship
 Stop the Behavior
 Win an Ally
Rosetta Eun Ryong Lee (http://tiny.cc/rosettalee)

17. Say Something to Somebody
 Now or Later (or Say It Now About a Later)
 Target, Agent, Fellow Bystanders, Authority Figures
“In the End, we will remember not the words of
our enemies, but the silence of our friends.”
Martin Luther King, Jr.
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18. Intervening in the Ouch Moment: Examples
 Seek pleasure and delight in the other person
– “How many blondes does it take to screw in a light bulb?”
– “I’m SO glad you told me that joke. I’ve been trying to figure out why we think people
with yellow hair are stupid.”
 Find out the experience motivating the comment
– “Why can’t they just speak English around here?”
– “It must be hard not to understand what people are saying around you.”
– “I’m sick of my tuition paying for scholarship students.”
– “Tell me more about that.”
 Use exaggerated humor to highlight what’s going on
(use sparingly)
– “That movie is so gay.”
– “That movie is attracted to other movies? I didn’t know that was possible!”
 Join the person and do not make yourself superior
– “She got that award because she’s black and female.”
– “You know, I hear that a lot. I’ve been trying to figure out why we seem to think when a
black woman gets recognized it must be because of ‘diversity’ stuff rather than that she
earned it.”
Rosetta Eun Ryong Lee (http://tiny.cc/rosettalee)

19. Practice Round:
Intervening in the Ouch Moment
 Seek pleasure and delight in the other person
 Find out the experience motivating the comment
 Use exaggerated humor to highlight what’s going
on (use sparingly)
 Join the person and do not make yourself superior
***Ask open ended questions***
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20. Listening to the Real Message
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21. What Was Said During the Intervention
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Those words or
actions are
hurtful to me.
Please stop.

22. What We Hear During the Intervention
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You are a
bad, bad
person, and I
hate you!

23. What We Should Hear
During the Intervention
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You are basically a good
and decent person. As
with all of us, you’ve
made a mistake in
behavior or words, and
you may not know the
impact they have on
others. I am going to
give you the gift of
information so that you
might act in congruence
with your values.

24. When You’re Told About
the Ouch Moment You Created
 Listen with full attention
 Don’t try to defend or respond right away
– Take deep breaths
– Acknowledge your feelings
 Your mistakes don’t define you
– Be worthy of their trust and gift
 Prioritize the Impact over Intent
– Apologize for real
*** Moving through these moments with grace is
called shame resilience. It’s a vital skill***
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25. When You’re Told About
the Ouch Moment You Created:
Examples
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 “I really appreciate your telling me this.”
 “I’m so embarrassed that I did that.”
 “I’m so sorry my words and actions made you feel
that way. No matter what I intended, it hurt you.”
 “I’m pretty overwhelmed right now, and I don’t
want to respond in a way I’d regret. Do you think
you can help me come up with a better way to
handle that situation after I get into a calmer
place?”
 “I wanted to go back to a moment I don’t think I
handled very well… Can we talk?”

26. Reflection Round:
When You’re Told About
the Ouch Moment You Created
 Listen with full attention
 Don’t try to defend or respond right away
– Take deep breaths
– Acknowledge your feelings
 Your mistakes don’t define you
– Be worthy of their trust and gift
 Prioritize the Impact over Intent
– Apologize for real
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27. Final Words of Advice:
Recognize Your Triggers
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28. Find Your Bucket People
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29. Practice Makes
Less Heart-Attack-Inducing
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30. If You Messed Up and You Know It,
Don’t Wait for the Intervention –
Just Apologize
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31. If You’re Really Sorry,
Work to Improve
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32. Build Authentic Relationships
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33. Inclusive Communities
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34. Presenter Information
Rosetta Eun Ryong Lee
6th Faculty and
Professional Outreach
Seattle Girls’ School
2706 S Jackson Street
Seattle WA 98144
(206) 805-6562
rlee@seattlegirlsschool.org
http://tiny.cc/rosettalee
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35. Final Questions or Comments?
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36. Resources
• Anti-Defamation League
• Brené Brown
• Cross Cultural Connections
(www.CulturesConnecting.com)
• National Coalition Building Institute
• The People’s Institute
• Stirfry Seminars
• Teaching Tolerance
• The Thiagi Group
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