Customer relationships can fail when there is a mismatch between a customer's preferred level of communication detail and a business's communication style. Some customers only want the essential high-level information when asking questions, while others prefer more in-depth responses. Effective communication requires understanding customers and tailoring the level of detail in responses to match their individual preferences in order to build strong relationships.

1. Why Customers
Relationships Fail
Link to Blog on slide 4…

2. Have you ever asked anyone a question
that can be answered in a sentence or
two – and yet they’re still talking 10
minutes later?
Or maybe asked for more detail on a
subject – and been given a one line
answer?
Are you the person that is only
interested in the big picture? That is
you tend to give very brief responses
regardless of the question? Or do you
prefer to give a very detailed response
to questions?

3. Which one are you?
And what about your Customers?

4. Read Full Blog by clicking link
below…
http://leighashton.wordpress.com/2014/05/07/why-
customer-relationships-fail%E2%80%8F/