One of my more popular presentations based on the content in my book "Hacking for Agile Change".

1. DEFINING THE
AGILE MINDSET
LENA ROSS
OCTOBER 2018

2. Agility is not just about a skillset or a methodology.
It starts with your mindset.
Lena Ross – Hacking for Agile Change

3. Agile as an organisational capability
3
PRACTICE
M I N D S E T
B E H A V I O U R S
How you
think
How you
act
What you
do & deliver
O R G A N I S A T I O N A L
A G I L I T Y
 Lena Ross, 2016
lenaross.com.au

5. Vuca
is an acronym to describe the
Volatility
Uncertainty
Complexityand
Ambiguity
In our disruptive world.
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6. The intense dynamic of
today’s vuca world
means that…
Change
is
the new normal
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7. Where change is the new normal
we need new ways of
thinking
leading
working
doing

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The agile mindset
Defined as a capability
Demonstrates an ability to recognise failures and
challenges as opportunities for learning and
improvement, along with resilience to evolve and
adapt to meet changing requirements.
Lena Ross

10. How you
think
10
DESIG N
TH I N KI NG
O PEN TO
N EW I DEAS
BEG I N N ER’S
M I N DSET
Deep engagement
& empathy
Test & learn
AM BIG U ITY &
U NCERTAI NTY
Moving within
the ‘unknown
unknowns’
Growth
mindset
Personal
resilience &
curiosity
 Lena Ross, 2016
lenaross.com.au
The agile mindset

11. Fixed vs growth mindset
Manifests at an early age
Drives our behaviour
Impacts capacity for our professional and personal enrichment
Source: Dweck, C. Mindset: The new psychology of success
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12. FIXED
Intelligence is static
• Avoids challenges
• Gives up easily
• Sees effort as fruitless
• Ignores useful feedback
• Easily threatened by others
GROWTH
Intelligence can be developed
• Embraces challenges
• Persists in obstacles
• Sees effort as necessary
• Learns from feedback
• Inspired by others’ success
Source: Dweck, C. Mindset: The new psychology of success
Fixed vs growth mindset
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13. I’m not here to make you comfortable with
change.
I’m here to help you be comfortable with
discomfort.
Nance Guilmartin – The Power of Pause
MOVING WITHIN THE UNKNOWN UNKNOWNS

14. Stanford’s Institute of Design, called d.school, has
developed a design thinking process in five iterative steps.
Design thinking helps us
create a
human-centric culture of
innovation and transform
insights into experiments that
potentially become
actionable ideas.
Design thinking
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EMPATHISE
DEFINE
SOURCE: The d.school – Institute of Design at Stanford
PROTOTYPE
TEST
IDEATE
Point of view
discovery brainstorm Make it
pilot
Observe
Engage
immerse
Challenge
Expected
solutions
Narrow
Ideas
Refine it
Low res
artefact
Based on
user needs
DESIGN THINKING
Persona
Empathy map
Journeymap
Current state
Explore ideas
for approach
Journeymap
Future state
ROLE PLAY
BODYSTORMING
Play it back
to new users
The five
steps

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What are our people
Build empathy with the
User journey map
D O I N G
T H I N K I N G
F E E L I N G

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Beginner’s mindset
lenaross.com.au
Source: Bootleg Bootcamp, d.school Institute of Design at Stanford, page 6
Your assumptions and experience can get in the way and restrict empathy.
Assume a beginner’s mindset to put aside biases.

18. Fail fast…learn fast
A person who never made a mistake
never tried anything new.
Albert Einstein
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TEST AND LEARN

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One of the best
resources

20. In our adaptation to new ways of working,
there is a compelling need to demonstrate
agility in our mindset,
behaviours and practice.
Lena Ross

21. Find out more about #changehacks
www.lenaross.com.au
@LenaEmelyRoss
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