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Upside of Downtime Framework

        Prepare            Communicate                Explain
1. Communication channel    1. Communicate         1. Post-mortem
- Easy to find                - Use channel          - Admit failure
- Off-site                   - M.T.T.C.             - Sound like a human
- Real-time                  - Who/what affected    - Start time and end time
                             - When started         - Who/what was impacted
2. Process                   - ETA to resolution    - What went wrong
 - Give authority            - Update regularly     - Lessons learned
 - M.T.T.C.
 - On-call/escalations      2. Fix it!             2. Learn and improve




     Be Prepared           Be Transparent            Be Human

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Upside of Downtime Preparation Framework

  • 1. Upside of Downtime Framework Prepare Communicate Explain 1. Communication channel 1. Communicate 1. Post-mortem - Easy to find - Use channel - Admit failure - Off-site - M.T.T.C. - Sound like a human - Real-time - Who/what affected - Start time and end time - When started - Who/what was impacted 2. Process - ETA to resolution - What went wrong - Give authority - Update regularly - Lessons learned - M.T.T.C. - On-call/escalations 2. Fix it! 2. Learn and improve Be Prepared Be Transparent Be Human