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Listening - Understanding the most difficult skill

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Listening - Understanding the most difficult skill

  1. 1. Listening Understanding the Most Difficult Skill
  2. 2. Understanding Listening Skills Introduction • For decades, there are complaints about people lacking of listening skills. • Even though listening is the communication skill we use most frequently, it is also the skill in which we’ve had the least training.
  3. 3. Understanding Listening Skills Introduction • Unfortunately, many experts say that a person only remembers a fraction of what is said to them. • And studies also confirm that most of us are poor and inefficient listeners.
  4. 4. Understanding Listening Skills Barriers to Effective Listening • Listening barriers may be: – Psychological: • the listener's emotions. – Physical: • noise and visual distraction.
  5. 5. Understanding Listening Skills Barrier 01 – Low Concentration • Low concentration can be the result of: – Psychological situation: • lack of interest in the subject material, stress or personal bias. – Physical situations: • such as visual distractions, physical discomfort, inadequate volume.
  6. 6. Understanding Listening Skills Barrier 02 - Trying too hard • Listeners need to be able to prioritize the information they receive in order to pick out what is most important. • Often, the information that the audience needs to know is delivered along with information that is less pertinent or even not relevant at all. • When listeners give equal weight to everything they hear, it makes it difficult to organize and retain the information they need.
  7. 7. Understanding Listening Skills Barrier 03 - Jumping ahead • When listening to a speaker's message, it is common to sometimes overlook aspects of the conversation before all of the information is presented. • It tends to cause listeners to enter the conversation before the speaker finishes her message and, as a result, form opinions without first obtaining all pertinent information.
  8. 8. Understanding Listening Skills Barrier 04 - Focusing on style, not substance • When listening to a speaker, we can get distracted by other elements than the message that has been transmitted. • A different approach or the style that the speaker communicates can draw the listener's attention away from the real information, affecting his opinion unfairly.
  9. 9. Understanding Listening Skills Barrier 05 - Cultural Differences • Cultural differences (including speakers' accents, vocabulary, and misunderstandings) can also obstruct the listening process. • To avoid this obstruction, listeners should make a point of being aware of potential cultural differences in advance.
  10. 10. Understanding Listening Skills Conclusion • Don’t expect to become a good listener overnight since it demands time, patience, concentration and hard work. • This means we need to make a real effort to listen carefully and concentrate more of our mental capacity on the listening act. • So think of listening as a skill that must be mastered. • Learn to be where the conversation is, concentrating on every second of it.
  11. 11. • The following are referenced in this presentation: – Dr. Carol Kinsey Goman http://www.workcabin.ca/articles/hr- articles/why-listening-so-difficult/ – Bob Weinstein http://www.reliableplant.com/Read/25 082/Why-listening-is-so-difficult – Mike Shoultz http://www.digitalsparkmarketing.com /creative-marketing/effective- listening-skills-2/ – Information Listening http://en.wikipedia.org/wiki/Informati onal_listening Understanding Listening Skills Our References
  12. 12. Understanding Listening Skills Business Contact Feel free to send us an e-mail. Our Website: www.licoreis.com Our E-mail: licoreis@licoreis.com licoreis@licoreis.com.br Linkedin: Roberto de Paula Lico Júnior Skype: roberto.lico

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