SlideShare a Scribd company logo
1 of 31
UX design for a
 mobile wallet


    @timcaynes
254% of the world
has a mobile phone

117% of the world
  has a wallet
              @timcaynes
0.004% of the world
  thinks OMG, those
   things should be,
like, totally the same
          thing
                 @timcaynes
Who are the
0.004%?


              @timcaynes
Ooh. Can they
literally change my
    life with this?

               @timcaynes
and in the
real world?


              @timcaynes
The gears of fear
               @timcaynes
The approach of reproach
                  @timcaynes
The lag of, um, something
                   @timcaynes
Can the design
challenge be reduced
 to a pithy couple of
        slides?

                @timcaynes
Complicated and
   simple


             @timcaynes
Simple and
complicated


              @timcaynes
Complicated and
simple registration
     heavy and
  transaction light

               @timcaynes
Simple and
   complicated
registration light and
 transaction heavy

                 @timcaynes
That choice
has already been
      made

             @timcaynes
wallet please


            @timcaynes
Ideation? Envisioning?
Testing? Venn Diagrams?
Stupid Fucking Videos of
 Orange Things Fucking
         About?
                    @timcaynes
mobile wallet please


                @timcaynes
partners and there is new legislation coming up in november
   have to update the transaction engine which actually we get from the merchant who
since they merged with the carrier platform have another version of that piece coming so




  some high-

 are looking into that so when we get those things back from those guys who have also



   some simple transaction and we might actually have to migrate those services to

   hold on that pending the outcome of the stakeholder review which incidentally is
becoming more difficult since we actually changed who we are and we all wear different
       faces and can only communicate through michael jackson thriller moves

                                                                   @timcaynes
@timcaynes
But I have no idea
  what I just did


               @timcaynes
Concept
 Context
Confidence

             @timcaynes
Thanks

More Related Content

More from lightningUX

Mike Atherton - Domain modelling at the BBC
Mike Atherton - Domain modelling at the BBCMike Atherton - Domain modelling at the BBC
Mike Atherton - Domain modelling at the BBClightningUX
 
Sophie Freiermuth - What's in a name?
Sophie Freiermuth - What's in a name?Sophie Freiermuth - What's in a name?
Sophie Freiermuth - What's in a name?lightningUX
 
Sophie Freiermuth - What's in a name?
Sophie Freiermuth - What's in a name?Sophie Freiermuth - What's in a name?
Sophie Freiermuth - What's in a name?lightningUX
 
Daniel Soltis - Designing unfamiliar interfaces
Daniel Soltis - Designing unfamiliar interfacesDaniel Soltis - Designing unfamiliar interfaces
Daniel Soltis - Designing unfamiliar interfaceslightningUX
 
Francis Norton - Business strategy as a driver for UCD
Francis Norton - Business strategy as a driver for UCDFrancis Norton - Business strategy as a driver for UCD
Francis Norton - Business strategy as a driver for UCDlightningUX
 
Designing environments for research
Designing environments for researchDesigning environments for research
Designing environments for researchlightningUX
 
Integrity in research
Integrity in researchIntegrity in research
Integrity in researchlightningUX
 
Attention, power and communication
Attention, power and communicationAttention, power and communication
Attention, power and communicationlightningUX
 
Maximising confidence in the data you gather
Maximising confidence in the data you gatherMaximising confidence in the data you gather
Maximising confidence in the data you gatherlightningUX
 
Spare clive grinyer
Spare   clive grinyerSpare   clive grinyer
Spare clive grinyerlightningUX
 
Design translations
Design translationsDesign translations
Design translationslightningUX
 
User research for near-future design
User research for near-future designUser research for near-future design
User research for near-future designlightningUX
 

More from lightningUX (13)

Mike Atherton - Domain modelling at the BBC
Mike Atherton - Domain modelling at the BBCMike Atherton - Domain modelling at the BBC
Mike Atherton - Domain modelling at the BBC
 
Sophie Freiermuth - What's in a name?
Sophie Freiermuth - What's in a name?Sophie Freiermuth - What's in a name?
Sophie Freiermuth - What's in a name?
 
Sophie Freiermuth - What's in a name?
Sophie Freiermuth - What's in a name?Sophie Freiermuth - What's in a name?
Sophie Freiermuth - What's in a name?
 
Daniel Soltis - Designing unfamiliar interfaces
Daniel Soltis - Designing unfamiliar interfacesDaniel Soltis - Designing unfamiliar interfaces
Daniel Soltis - Designing unfamiliar interfaces
 
Francis Norton - Business strategy as a driver for UCD
Francis Norton - Business strategy as a driver for UCDFrancis Norton - Business strategy as a driver for UCD
Francis Norton - Business strategy as a driver for UCD
 
Designing environments for research
Designing environments for researchDesigning environments for research
Designing environments for research
 
Integrity in research
Integrity in researchIntegrity in research
Integrity in research
 
Attention, power and communication
Attention, power and communicationAttention, power and communication
Attention, power and communication
 
Maximising confidence in the data you gather
Maximising confidence in the data you gatherMaximising confidence in the data you gather
Maximising confidence in the data you gather
 
Spare clive grinyer
Spare   clive grinyerSpare   clive grinyer
Spare clive grinyer
 
Design translations
Design translationsDesign translations
Design translations
 
UX prototyping
UX prototypingUX prototyping
UX prototyping
 
User research for near-future design
User research for near-future designUser research for near-future design
User research for near-future design
 

Recently uploaded

How AI, OpenAI, and ChatGPT impact business and software.
How AI, OpenAI, and ChatGPT impact business and software.How AI, OpenAI, and ChatGPT impact business and software.
How AI, OpenAI, and ChatGPT impact business and software.Curtis Poe
 
DevEX - reference for building teams, processes, and platforms
DevEX - reference for building teams, processes, and platformsDevEX - reference for building teams, processes, and platforms
DevEX - reference for building teams, processes, and platformsSergiu Bodiu
 
The Ultimate Guide to Choosing WordPress Pros and Cons
The Ultimate Guide to Choosing WordPress Pros and ConsThe Ultimate Guide to Choosing WordPress Pros and Cons
The Ultimate Guide to Choosing WordPress Pros and ConsPixlogix Infotech
 
"Subclassing and Composition – A Pythonic Tour of Trade-Offs", Hynek Schlawack
"Subclassing and Composition – A Pythonic Tour of Trade-Offs", Hynek Schlawack"Subclassing and Composition – A Pythonic Tour of Trade-Offs", Hynek Schlawack
"Subclassing and Composition – A Pythonic Tour of Trade-Offs", Hynek SchlawackFwdays
 
"ML in Production",Oleksandr Bagan
"ML in Production",Oleksandr Bagan"ML in Production",Oleksandr Bagan
"ML in Production",Oleksandr BaganFwdays
 
TrustArc Webinar - How to Build Consumer Trust Through Data Privacy
TrustArc Webinar - How to Build Consumer Trust Through Data PrivacyTrustArc Webinar - How to Build Consumer Trust Through Data Privacy
TrustArc Webinar - How to Build Consumer Trust Through Data PrivacyTrustArc
 
Advanced Test Driven-Development @ php[tek] 2024
Advanced Test Driven-Development @ php[tek] 2024Advanced Test Driven-Development @ php[tek] 2024
Advanced Test Driven-Development @ php[tek] 2024Scott Keck-Warren
 
Powerpoint exploring the locations used in television show Time Clash
Powerpoint exploring the locations used in television show Time ClashPowerpoint exploring the locations used in television show Time Clash
Powerpoint exploring the locations used in television show Time Clashcharlottematthew16
 
CloudStudio User manual (basic edition):
CloudStudio User manual (basic edition):CloudStudio User manual (basic edition):
CloudStudio User manual (basic edition):comworks
 
Human Factors of XR: Using Human Factors to Design XR Systems
Human Factors of XR: Using Human Factors to Design XR SystemsHuman Factors of XR: Using Human Factors to Design XR Systems
Human Factors of XR: Using Human Factors to Design XR SystemsMark Billinghurst
 
Take control of your SAP testing with UiPath Test Suite
Take control of your SAP testing with UiPath Test SuiteTake control of your SAP testing with UiPath Test Suite
Take control of your SAP testing with UiPath Test SuiteDianaGray10
 
Artificial intelligence in cctv survelliance.pptx
Artificial intelligence in cctv survelliance.pptxArtificial intelligence in cctv survelliance.pptx
Artificial intelligence in cctv survelliance.pptxhariprasad279825
 
"Debugging python applications inside k8s environment", Andrii Soldatenko
"Debugging python applications inside k8s environment", Andrii Soldatenko"Debugging python applications inside k8s environment", Andrii Soldatenko
"Debugging python applications inside k8s environment", Andrii SoldatenkoFwdays
 
Dev Dives: Streamline document processing with UiPath Studio Web
Dev Dives: Streamline document processing with UiPath Studio WebDev Dives: Streamline document processing with UiPath Studio Web
Dev Dives: Streamline document processing with UiPath Studio WebUiPathCommunity
 
Nell’iperspazio con Rocket: il Framework Web di Rust!
Nell’iperspazio con Rocket: il Framework Web di Rust!Nell’iperspazio con Rocket: il Framework Web di Rust!
Nell’iperspazio con Rocket: il Framework Web di Rust!Commit University
 
Designing IA for AI - Information Architecture Conference 2024
Designing IA for AI - Information Architecture Conference 2024Designing IA for AI - Information Architecture Conference 2024
Designing IA for AI - Information Architecture Conference 2024Enterprise Knowledge
 
Merck Moving Beyond Passwords: FIDO Paris Seminar.pptx
Merck Moving Beyond Passwords: FIDO Paris Seminar.pptxMerck Moving Beyond Passwords: FIDO Paris Seminar.pptx
Merck Moving Beyond Passwords: FIDO Paris Seminar.pptxLoriGlavin3
 
Unleash Your Potential - Namagunga Girls Coding Club
Unleash Your Potential - Namagunga Girls Coding ClubUnleash Your Potential - Namagunga Girls Coding Club
Unleash Your Potential - Namagunga Girls Coding ClubKalema Edgar
 
Are Multi-Cloud and Serverless Good or Bad?
Are Multi-Cloud and Serverless Good or Bad?Are Multi-Cloud and Serverless Good or Bad?
Are Multi-Cloud and Serverless Good or Bad?Mattias Andersson
 

Recently uploaded (20)

How AI, OpenAI, and ChatGPT impact business and software.
How AI, OpenAI, and ChatGPT impact business and software.How AI, OpenAI, and ChatGPT impact business and software.
How AI, OpenAI, and ChatGPT impact business and software.
 
DevEX - reference for building teams, processes, and platforms
DevEX - reference for building teams, processes, and platformsDevEX - reference for building teams, processes, and platforms
DevEX - reference for building teams, processes, and platforms
 
The Ultimate Guide to Choosing WordPress Pros and Cons
The Ultimate Guide to Choosing WordPress Pros and ConsThe Ultimate Guide to Choosing WordPress Pros and Cons
The Ultimate Guide to Choosing WordPress Pros and Cons
 
"Subclassing and Composition – A Pythonic Tour of Trade-Offs", Hynek Schlawack
"Subclassing and Composition – A Pythonic Tour of Trade-Offs", Hynek Schlawack"Subclassing and Composition – A Pythonic Tour of Trade-Offs", Hynek Schlawack
"Subclassing and Composition – A Pythonic Tour of Trade-Offs", Hynek Schlawack
 
"ML in Production",Oleksandr Bagan
"ML in Production",Oleksandr Bagan"ML in Production",Oleksandr Bagan
"ML in Production",Oleksandr Bagan
 
TrustArc Webinar - How to Build Consumer Trust Through Data Privacy
TrustArc Webinar - How to Build Consumer Trust Through Data PrivacyTrustArc Webinar - How to Build Consumer Trust Through Data Privacy
TrustArc Webinar - How to Build Consumer Trust Through Data Privacy
 
Advanced Test Driven-Development @ php[tek] 2024
Advanced Test Driven-Development @ php[tek] 2024Advanced Test Driven-Development @ php[tek] 2024
Advanced Test Driven-Development @ php[tek] 2024
 
Powerpoint exploring the locations used in television show Time Clash
Powerpoint exploring the locations used in television show Time ClashPowerpoint exploring the locations used in television show Time Clash
Powerpoint exploring the locations used in television show Time Clash
 
CloudStudio User manual (basic edition):
CloudStudio User manual (basic edition):CloudStudio User manual (basic edition):
CloudStudio User manual (basic edition):
 
Human Factors of XR: Using Human Factors to Design XR Systems
Human Factors of XR: Using Human Factors to Design XR SystemsHuman Factors of XR: Using Human Factors to Design XR Systems
Human Factors of XR: Using Human Factors to Design XR Systems
 
Take control of your SAP testing with UiPath Test Suite
Take control of your SAP testing with UiPath Test SuiteTake control of your SAP testing with UiPath Test Suite
Take control of your SAP testing with UiPath Test Suite
 
Artificial intelligence in cctv survelliance.pptx
Artificial intelligence in cctv survelliance.pptxArtificial intelligence in cctv survelliance.pptx
Artificial intelligence in cctv survelliance.pptx
 
"Debugging python applications inside k8s environment", Andrii Soldatenko
"Debugging python applications inside k8s environment", Andrii Soldatenko"Debugging python applications inside k8s environment", Andrii Soldatenko
"Debugging python applications inside k8s environment", Andrii Soldatenko
 
Dev Dives: Streamline document processing with UiPath Studio Web
Dev Dives: Streamline document processing with UiPath Studio WebDev Dives: Streamline document processing with UiPath Studio Web
Dev Dives: Streamline document processing with UiPath Studio Web
 
DMCC Future of Trade Web3 - Special Edition
DMCC Future of Trade Web3 - Special EditionDMCC Future of Trade Web3 - Special Edition
DMCC Future of Trade Web3 - Special Edition
 
Nell’iperspazio con Rocket: il Framework Web di Rust!
Nell’iperspazio con Rocket: il Framework Web di Rust!Nell’iperspazio con Rocket: il Framework Web di Rust!
Nell’iperspazio con Rocket: il Framework Web di Rust!
 
Designing IA for AI - Information Architecture Conference 2024
Designing IA for AI - Information Architecture Conference 2024Designing IA for AI - Information Architecture Conference 2024
Designing IA for AI - Information Architecture Conference 2024
 
Merck Moving Beyond Passwords: FIDO Paris Seminar.pptx
Merck Moving Beyond Passwords: FIDO Paris Seminar.pptxMerck Moving Beyond Passwords: FIDO Paris Seminar.pptx
Merck Moving Beyond Passwords: FIDO Paris Seminar.pptx
 
Unleash Your Potential - Namagunga Girls Coding Club
Unleash Your Potential - Namagunga Girls Coding ClubUnleash Your Potential - Namagunga Girls Coding Club
Unleash Your Potential - Namagunga Girls Coding Club
 
Are Multi-Cloud and Serverless Good or Bad?
Are Multi-Cloud and Serverless Good or Bad?Are Multi-Cloud and Serverless Good or Bad?
Are Multi-Cloud and Serverless Good or Bad?
 

Tim Caynes - Designing the mobile wallet