Tim Wesson and Ernest Ng of salesforce.com share three great case studies of how the company uses data, analytics, and culture to disrupt where, who, and how to recruit. Continue your talent acquisition transformation at Talent Connect 365: http://linkd.in/1z8YEaf

1. Disrupt Everything:
How to Use Data, Analytics, and Culture to Disrupt Where, Who, and
How You Recruit
Tim Wesson– Senior Director, EMEA Recruiting, salesforce.com
Ernest Ng - Senior Director, Employee Success, salesforce.com

2. Salesforce was built on a disruptive vision
New Technology Model New Business Model New Philanthropy Model
Trusted Multi-Tenant
Public Cloud
Subscription Service 1% Time
1% Equity
1% Product
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3. And we never stop disrupting
CLOUD
1999
Born Cloud
SOCIAL MOBILE CONNECTED ANALYTICS
2009
Realized the feed
was the future and
pivoted
half our dev
resources
to create Chatter
2012-2013
Took everything we
did for the desktop
and made it run
perfectly and
natively in the
mobile world
2013
Accelerated
our ability
to help our
customers connect
with their customers
by acquiring
ExactTarget
2014
Launched Analytics
for the rest of us
with our new
Salesforce
Analytics Cloud
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4. Today we are a $1B company with 2,100 employees in EMEA
FASTEST GROWING MOST INNOVATIVE BEST PLACE TO WORK
Of the world’s
top 10 largest enterprise
software companies
According
to Forbes magazine
According
to Fortune magazine
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5. What does it take to innovate and grow? Engaged employees!
But bringing people in and keeping them happy is getting tougher by the day
SOURCE: Gallup “State of the Global Workforce” 2013.
25M
employees
in 189
countries
13% ENGAGED 24% ACTIVELY
DISENGAGED
63% DISENGAGED
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6. Ready to get disruptive?
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7. When seeking to disrupt, DATA is the differentiator!
Change people’s long standing beliefs and bring them around to new ways of thinking
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8. Identify the
question/
problem
Collect all
relevant
data
Form
hypotheses
Identify the
proper
analysis
technique
Analyze
and
interpret
Getting Started
Tip 1: Tip 2: Tip 3:
Use multiple data
sources
Borrow best practices
from other parts of the
business
Be quick, but don’t
hurry
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9. Disrupting Recruiting
DISRUPT WHERE DISRUPT WHO DISRUPT HOW
Tech Location Strategy
AE Market Maps
AE Success Profile
Salesforce Ambassadors
Culture Playbook
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10. Disrupt Where
Use data to change our technology leaders’ biases on location strategy
T: 6k
Pursued 6%
T: 32k
Pursued 9%
T: 5k
Pursued 11%
T: 28k
Pursued 3%
T: 7k
Pursued 2%
T: 9k
Pursued 4%
T: 10k
Pursued 5%
T: 2k
Pursued 2%
T: 87k
Pursued 23%
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11. Start with Reach + Global Opportunities for Recruitment from LinkedIn
0 5000 10000 15000 20000 25000 30000
AMSTERDAM
IRELAND
BERLIN
PARIS
LONDON
% WE'VE TOUCHED
CANDIDATE POOL
ORACLE (LONDON)
Candidates
Contacted
Potential Candidates
MICROSOFT (PARIS)
Candidates
Contacted
Potential
Candidates
HP (AMSTERDAM)
Candidates
Contacted
Potential
Candidates
Disrupt Who
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12. Disrupt Who
Use data to change our sales leaders’ biases on Account Executive hiring profile
Common traits of Top 100
- Monthly Close Cadence
- Storytelling Training
- CRM Power User
Software
Sales Only
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13. Disrupt How
Integrate culture as core to recruit the right people through independent Salesforce
Ambassadors
Aloha Spirit
Passion
Customer Success
Evangelist
Disruptor
Teamwork
Innovation
Foundation
Trust
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14. Disrupt How
Automate the flow of culture context to the new hire – don’t leave it to chance!
Pre-Arrival Week 1 First 30 Days First 90 Days
Vision and Goals Due
90 Day Survey
Our Culture Story
Corporate Pitch Training
Trust & Security Training
Employee Programs
Volunteer
Onboarding Essentials
Onboarding Checklist
Quick Start Guides
Where to Find Help
Learning the Lingo
Welcome to the Salesforce
Ohana
Top 3 Tips
to Get to Know Us
7 Ways to Feel
Like a Local Fast
85% open rate on New Hire Success Emails = 3X the standard open rate
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15. Disrupt How
Engage employees to share your culture story with their networks = high referral rate
CASE STUDY
FORTUNE Best Companies to Work For list
announcement - Day 1 results
ü Dominated the socialsphere
ü 3.5M impressions on Twitter, FB, LI
ü 33% Share of Voice for tweets
about list – 4X more than #1 Google
and they have 4X the # employees
ü 330% increase in job board traffic
ü Highest applicant day ever

16. Disrupting Recruiting
DISRUPT WHERE DISRUPT WHO DISRUPT HOW
Tech Location Strategy
AE Market Maps
AE Success Profile
Salesforce Ambassadors
Culture Playbook
#intalent

17. Questions?
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18. Thank you
#intalent