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Importance of Communication
in Project Management
By: Lisa Drake
My Background
   Degree:
     Information Systems, B.S. from UNR
     Pursuing a Master of Business Administration



   Work: International Game Technology (IGT)
     Technical    Project Manager
       Project   Focus: Customer Promotions, Pricing, & IT
Video
 Communication in Project
      Management

 Featuring: Rita Mulcahy, PMP – An Expert in
 Advanced Project Management, the PMP® Exam &
         Risk Management. RMC Projects


  http://www.youtube.com/watch?v=xrj4zYv4-Og
Communication Importance
   Importance
       One of the greatest threat to the success of any
        project: Failure to Communicate

    Communication is the oil that keeps a project running
                          smoothly

   Goal
       Ensure timely & appropriate generation, collection,
        dissemination, store, and disposition of information

        Getting information to the right people at the right
                      time in a useful format
Communication Challenges
   Unclear Expectations:: What is to be
    delivered, by who, when and how
   Communication Methods: Formal, Informal,
    Written, & Verbal (E-mail vs. In-Person Meetings vs. Phone Call)
   Listening Skills/Misunderstandings
   Surprises: Changes/Status Update Notification
   Specialized Organization Jargon: EGM,
    MJP, NPI, VC, OA, CS, etc
Develop A Communication Plan
Purpose: Help To Guide Project Communication &
  Ensures Information is Correct & Useful

   WHO: Receiver
       Identified Stakeholders & Their Expectations
       Who Will Produce Communication
   WHAT: Requirements/Expectations
       Format, Content, Level of Detail
   WHEN: Frequency
       Essential Project Communication Comes from WBS
   WHERE: Storage
       SharePoint, Network Drive
   HOW: Distribution Method
       E-mail, SharePoint, Handouts
Performance Reports
   Status Reports: Where the Project Stands
    in regards to Scope, Time, Costs

   Progress Reports: What the team has
    accomplished during a certain time
Communication Forms
  Internal Project Blog
  Website
  SharePoint
  Google Docs
  Wiki
  Skype
  E-mail
  Meetings (In-Person/Conference Call)
  Instant Messaging



                      Blog
Question & Comments


         Lisa Drake
       www.lisamdrake.com
      drakelisam@gmail.com
           @lisamdrake

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Importance of Communication in Project Managment

  • 1. Importance of Communication in Project Management By: Lisa Drake
  • 2. My Background  Degree:  Information Systems, B.S. from UNR  Pursuing a Master of Business Administration  Work: International Game Technology (IGT)  Technical Project Manager  Project Focus: Customer Promotions, Pricing, & IT
  • 3. Video Communication in Project Management Featuring: Rita Mulcahy, PMP – An Expert in Advanced Project Management, the PMP® Exam & Risk Management. RMC Projects http://www.youtube.com/watch?v=xrj4zYv4-Og
  • 4. Communication Importance  Importance  One of the greatest threat to the success of any project: Failure to Communicate Communication is the oil that keeps a project running smoothly  Goal  Ensure timely & appropriate generation, collection, dissemination, store, and disposition of information Getting information to the right people at the right time in a useful format
  • 5. Communication Challenges  Unclear Expectations:: What is to be delivered, by who, when and how  Communication Methods: Formal, Informal, Written, & Verbal (E-mail vs. In-Person Meetings vs. Phone Call)  Listening Skills/Misunderstandings  Surprises: Changes/Status Update Notification  Specialized Organization Jargon: EGM, MJP, NPI, VC, OA, CS, etc
  • 6. Develop A Communication Plan Purpose: Help To Guide Project Communication & Ensures Information is Correct & Useful  WHO: Receiver  Identified Stakeholders & Their Expectations  Who Will Produce Communication  WHAT: Requirements/Expectations  Format, Content, Level of Detail  WHEN: Frequency  Essential Project Communication Comes from WBS  WHERE: Storage  SharePoint, Network Drive  HOW: Distribution Method  E-mail, SharePoint, Handouts
  • 7. Performance Reports  Status Reports: Where the Project Stands in regards to Scope, Time, Costs  Progress Reports: What the team has accomplished during a certain time
  • 8. Communication Forms  Internal Project Blog  Website  SharePoint  Google Docs  Wiki  Skype  E-mail  Meetings (In-Person/Conference Call)  Instant Messaging Blog
  • 9. Question & Comments Lisa Drake www.lisamdrake.com drakelisam@gmail.com @lisamdrake