A Risks And Opportunities Framework For Archives 2.0

A Risks and Opportunities Framework for Archives 2.0 Brian Kelly UKOLN University of Bath Bath, UK UKOLN is supported by: This work is licensed under a Attribution-NonCommercial-ShareAlike 2.0 licence (but note caveat) Acceptable Use Policy Recording of this talk, taking photos, discussing the content using email, instant messaging, blogs, SMS, etc. is permitted providing distractions to others is minimised. Resources bookmarked using ' archives2-2009 ' tag http://www.ukoln.ac.uk/cultural-heritage/events/archives2.0-2009/ Email: [email_address] Twitter: http://twitter.com/briankelly/ Blog: http://ukwebfocus.wordpress.com/

About Me ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

About This Talk ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

What We’ve Seen ,[object Object],[object Object],[object Object],[object Object],[object Object],Examples taken from guest blog post by Paul Bevan on UK Web Focus blog http://www.youtube.com/watch?v=ykCAxSqziFY http://www.facebook.com/pages/Aber ... http://www.flickr.com/groups/cymru-wales/ http://www.ourwales.org.uk/index.php?...

Renaissance West Midlands workshop, Feb 2009 MLA East of England workshop, Nov 2008 Concerns identified in discussion group sessions at various UKOLN 1-day workshops for the cultural heritage sector

The Challenges Challenges Resources Expertise Time Money Understanding Legal Issues IT Services Colleagues Management Accessibility Sustainability Reliability Cultural issues Technical Issues Interoperability Privacy, DPA, FOI, .. Council

Take-up Of New Technologies ,[object Object],Developers Rising expectations Trough of despair Service plateau Enterprise software Large budgets … Early adopters ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],This talks looks at approaches for avoiding the chasm & reshaping the curve

The Backlash Is Predictable ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Web 2.0: It’s a silly name. It’s just a marketing term. There are lots of poor Web 2.0 services. There wasn’t a Web 1.0. What follows it? It does have a marketing aspect – and that’s OK. It isn’t formally defined – it describes a pattern of related usage. There will be poor (and good) Web 2.0 services – just like anything else. Any usage will arrive at a follow-up term. Twitter? Another silly name. Trivial junk. Only for people with nothing better evolves to We must have a Twitter feed – impact; marketing; audiences; … and then (from the early adopters) It was meant to be fun. It’s been institutionalised, We want it back!

What Do We Mean By ‘Risk’? ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Hitchhiker’s Guide ,[object Object],[object Object],[object Object],[object Object]

From ‘Archivus Coelacanth’ to ‘Archivus Sapiens’ ,[object Object],[object Object],What species of archivist are you? Archivus Raptor: Terrifying beast, rapidly destroying many of its competitors. However destruction of IT Servitus proved its own undoing. Species in grave danger of becoming extinct following an inability to respond to the rapidly changing climate. Archivus Sapiens: Not as intimidating as its predecessor but has the agility & mental capacity to respond quickly to changing environment 

Beware The IT Fundamentalists ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],IT Services Coelacanth Organisational culture

The Librarian Fundamentalists ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Library Coelacanth Organisational culture

Let’s Be Realistic ,[object Object],[object Object],[object Object],[object Object],Over-hyping expectations

Let’s Be Realistic ,[object Object],[object Object],But what of the pitfalls? “ Am I bovvered?” Over-hyping expectations

Let’s Be Realistic ,[object Object],It is being used to support discussions such as a follow-up to a topic raised at meeting But do the concerns about numbers of participants & amount of discussions really matter? Can you identify success or failure without knowing purpose, investment, …? Over-hyping expectations

Privacy Concerns ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Privacy

Accessibility Concerns ,[object Object],[object Object],[object Object],[object Object],People with disabilities are using Social Web services People with disabilities are using Social Web services – as are disability activists DDA: Institutions must take ‘reasonable measures’ to ensure PWDs are discriminated against. Is it discriminatory to fail to provide services? Accessibility

The Council Firewall ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],New Internet access policy for children From December 2008, children will be able to enjoy improved Internet access in all Portsmouth Libraries. The current “Walled Garden” arrangement will be discontinued. The Internet access offered will be similar to that provided in Portsmouth schools but we will also be allowing access to games, Web chat and social networking sites. For further information, please contact … Feel free to respond to blog post at < http://blogs.ukoln.ac.uk/cultural-heritage/2009/ 02/24/access-to-social-sites-is-blocked/> Organisational barriers

Sustainability Concerns ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Sustainability

Interoperability Issues ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Interoperability

Support Issues ,[object Object],[object Object],[object Object],[object Object],[object Object],Common Craft video clips ,[object Object],[object Object],[object Object],[object Object],Training & staff development Note UKOLN’s workshops for cultural heritage sector and briefing documents with CC licences

Deployment Strategies ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],UKOLN briefing papers available with Creative Commons licence. (over 30 docs published)

Deployment Strategies ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Risk Management ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

IWMW 2006 & Risk Management ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

[object Object],The Risks Within The Sector The Guardian subsequently apologised for errors – the situation wasn’t as bad as reported  This was before the credit crunch and HEFCE’s John Selby warning of “ troubled financial times ahead for the educational sector ” 

Are We Repeating Our Mistakes ,[object Object]

Headlines For 2010? “ Tories Win General Election” “ Drastic Cuts in Public Sector Funding” “ Market place to have increased role in public sector” “ Review of public sector Web services” “ Digital Lame Ducks condemned”

Critical Friends ,[object Object],See <http://critical-friends.org/> Paul Walk (UKOLN) was described as a ‘critical friend’ of JISC See <http://dev8d.jiscinvolve.org/2009/ 02/10/five-minute-interview-paul-walk/> But is such open debate encouraged in other sectors? See <https://www.jiscmail.ac.uk/cgi-bin/webadmin? A2=ind0903&L=MCG&T=0&F=&S=&P=19929>

Let The Public Know ,[object Object],“ The paper sets out to answer this question by way of original research and experimentation on real data sets of museum objects, obtained from a number of UK museums by way of a Freedom of Information request.” Social services, communities, etc. are now being used to seek evidence of value-for-money. We need to be able to demonstrate appropriate processes are in place.

Towards a Framework ,[object Object],Biases Subjective factors Intended Purpose Benefits (various stakeholders Risks (various stakeholders Missed Opps. (various stakeholders Costs (various stakeholders ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Using The Framework ,[object Object],Note personal biases! Intended Purpose Benefits (various stakeholders Risks (various stakeholders Missed Opps. (various stakeholders Costs (various stakeholders Community support Rapid feedback Justify ROI Org. brand Community- building Low? Twitter for individuals Organisational Fb Page Marketing events,… Large audiences Ownership, privacy, lock-in Marketing opportunity Low? ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Use The Framework Yourself ,[object Object],[object Object],[object Object],[object Object],What is the purpose? Who are the users? What are the benefits? To whom? What are the risks? To whom? What are the risks of doing nothing? What are the costs – to developers, to users,… Remember the biases! Is the service really intended to sustain the service provider? Remember the need for the critical friend and the need for sharing? Intended Purpose Benefits (various stakeholders Risks (various stakeholders Missed Opps. (various stakeholders Costs (various stakeholders

Conclusions ,[object Object],Acknowledgments to Michael Edson for this wonderful comic strip

A Risks And Opportunities Framework For Archives 2.0

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A Risks And Opportunities Framework For Archives 2.0