Virtual Space for All: The Opportunities and Challenges Provided by the Social Web

Virtual Space for All: The Opportunities and Challenges Provided by the Social Web Brian Kelly UKOLN University of Bath Bath, UK UKOLN is supported by: This work is licensed under a Attribution-NonCommercial-ShareAlike 2.0 licence (but note caveat) Acceptable Use Policy Recording of this talk, taking photos, discussing the content using email, instant messaging, blogs, SMS, etc. is permitted providing distractions to others is minimised. Resources bookmarked using ‘ cilip-wales-2009 ' tag http://www.ukoln.ac.uk/cultural-heritage/events/cilip-wales-2009/ Email: [email_address] Twitter: http://twitter.com/briankelly/ Blog: http://ukwebfocus.wordpress.com/

About Me ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Introduction

Using Tools I Talk About ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Talks given in 2008 covered Web 2.0, accessibility & standards. Introduction Note also use of blogs, video blogs, YouTube, Twitter, …

Virtual Spaces? ,[object Object]

Web 2.0 ,[object Object],[object Object],Web2MemeMap, Tim O’Reilly, 2005 ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Web 2.0

Benefits of Library 2.0 ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Academic Library Example ,[object Object],[object Object],[object Object],[object Object]

Academic Library Example ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

National Library Example (1) ,[object Object],[object Object],[object Object],Example of use of Web 2.0 services embedded within a Welsh Assembly Government funded project

National Library Example (2) ,[object Object],[object Object],Examples from guest blog post by Paul Bevan on UK Web Focus blog / Bridging Worlds 2008 paper, National Library of Singapore http://www.youtube.com/watch?v=ykCAxSqziFY

National Library Example (3) ,[object Object],[object Object],[object Object],http://www.flickr.com/groups/cymru-wales/

National Library Example (4) ,[object Object],[object Object],[object Object],[object Object],http://www.ourwales.org.uk/index.php?...

Recognising The Barriers CyMAL (Newport) workshop Sep 2009 Concerns identified in discussion group sessions at various UKOLN 1-day workshops for the cultural heritage sector CyMAL (Bangor) workshop Sep 2009

The Challenges Challenges Resources Expertise Time Money Understanding Legal Issues IT Services Colleagues Management Accessibility Sustainability Reliability Cultural issues Technical Issues Interoperability Privacy, DPA, FOI, .. Council OK, there are barriers. Does this mean we don’t do anything?

Take-up Of New Technologies ,[object Object],Developers Rising expectations Trough of despair Service plateau Enterprise software Large budgets … Early adopters ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],This talk looks at approaches for avoiding the chasm & reshaping the curve

The Backlash Is Predictable ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Web 2.0: It’s a silly name. It’s just a marketing term. There are lots of poor Web 2.0 services. There wasn’t a Web 1.0. What follows it? It does have a marketing aspect – and that’s OK. It isn’t formally defined – it describes a pattern of related usage. There will be poor (and good) Web 2.0 services – just like anything else. Any usage will arrive at a follow-up term. Twitter? Another silly name. Trivial junk. Only for people with nothing better evolves to We must have a Twitter feed – impact; marketing; audiences; … and then (from the early adopters) It was meant to be fun. It’s been institutionalised, We want it back!

Beware The IT Fundamentalists ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Organisational culture

The Librarian Fundamentalists ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Organisational culture

From ‘Librarian Coelacanth’ to ‘Librarian Sapiens’ ,[object Object],[object Object],How should the CILIP 2.0 profession evolve? Librarian Raptor: Terrifying beast, rapidly destroying many of its competitors. However destruction of IT Servitus proved its own undoing. Species in grave danger of becoming extinct following an inability to respond to the rapidly changing climate. Librarian Sapiens: Not as intimidating as its predecessor but has the agility & mental capacity to respond quickly to changing environment 

Let’s Be Realistic (1) ,[object Object],Over-hyping expectations ,[object Object],[object Object],[object Object]

Let’s Be Realistic (2) ,[object Object],[object Object],[object Object],[object Object],[object Object],Over-hyping expectations http://communities.cilip.org.uk/blogs/pteg/

The Council Firewall ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],New Internet access policy for children From December 2008, children will be able to enjoy improved Internet access in all Portsmouth Libraries. The current “Walled Garden” arrangement will be discontinued. The Internet access offered will be similar to that provided in Portsmouth schools but we will also be allowing access to games, Web chat and social networking sites. For further information, please contact Patricia Garrett on … Should librarians (a) welcome bans to dodgy places or (b) seek to open access and educate users? Organisational barriers

Some Concerns ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Sustainability / Interoperability Again, this can happen within our sector (e.g. AHDS)

Support Issues ,[object Object],[object Object],[object Object],[object Object],[object Object],Common Craft video clips ,[object Object],[object Object],[object Object],[object Object],Training & staff development

Deployment Strategies ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],UKOLN briefing papers available with Creative Commons licence. (over 40 docs published) Training & staff development

Deployment Strategies ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Risk Management ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Critical Friends / Friendly Critics ,[object Object],See <http://critical-friends.org/> See <https://www.jiscmail.ac.uk/cgi-bin/webadmin? A2=ind0903&L=MCG&T=0&F=&S=&P=19929> Phil Bradley’s post provided a similar role – and CILIP responded accordingly  Paul Walk (UKOLN) was described as a ‘critical friend’ of JISC See <http://dev8d.jiscinvolve.org/2009/ 02/10/five-minute-interview-paul-walk/>

Towards a Framework ,[object Object],Biases Subjective factors Intended Purpose Benefits (various stakeholders Risks (various stakeholders Missed Opps. (various stakeholders Costs (various stakeholders ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],See blog post on Critical Friends, Friendly Critics (and Hostile Opponents!)

Using The Framework ,[object Object],Note personal biases! Intended Purpose Benefits (various stakeholders Risks (various stakeholders Missed Opps. (various stakeholders Costs (various stakeholders Community support Rapid feedback Justify ROI Org. brand Community- building Low? Twitter for individuals Organisational Fb Page Marketing events,… Large audiences Ownership, privacy, lock-in Marketing opportunity Low? ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

What About Jo The Librarian? ,[object Object],[object Object],Has a blog, shares ideas, engages in discussions Shares bookmarks Communicates, shares, supports, … on Twitter

Conclusions The future is exciting - but Librarian Sapiens will need to address the challenges. Let the debate begin! Acknowledgments to Michael Edson for the Web Tech Guy and Angry Staff Person post / comic strip

Virtual Space for All: The Opportunities and Challenges Provided by the Social Web

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Virtual Space for All: The Opportunities and Challenges Provided by the Social Web