Web 2.0 And The Institutional Web

Web 2.0 And The Institutional Web Brian Kelly UKOLN University of Bath Bath Email [email_address] UKOLN is supported by: http://www.ukoln.ac.uk/web-focus/events/meetings/scottish-web-folk-2006-08/ Acceptable Use Policy Recording/broadcasting of this talk, taking photographs, discussing the content using email, instant messaging, Blogs, SMS, etc. is permitted providing distractions to others is minimised. This work is licensed under a Attribution-NonCommercial-ShareAlike 2.0 licence (but note caveat) scottish-web-folk-2006-08 tag used in del.icio.us

Contents ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Web 2.0, E-Learning 2.0 & Library 2.0 ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Web 2.0 So we will all be deploying these services within our institutions. Are we?

Takeup Of New Technologies ,[object Object],Developers Rising expectations Trough of despair Service plateau Enterprise software Large budgets Mainstream… Early adopters ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],This talks looks at approaches for avoiding the chasm

The Barriers ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Web 2.0 Barriers How do we go about addressing these barriers? (And should we – what if the concerns are legitimate!)

Addressing The Barriers ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Web 2.0 Barriers

Nobody Likes Us - The Users' View ,[object Object],[object Object],[object Object],[object Object],[object Object],IT Services Barrier Do these comments ring any bells? If not, how can you be sure?

Beware The IT Fundamentalists ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],IT Services Barrier IT Director, March 2006 " I could give names of the individuals in my department! "

The Librarian Fundamentalists ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Library Barrier

The Problem With The Users ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],The Users Barrier

Addressing the Barriers ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Cultural Change

Implement An Open Approach ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Using other's resources and service may be unpopular (job security, ideology, …). For example, should IT services host email, … when this can be outsourced? Cultural Change

Acceptable Use Policies (AUP) ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Revisiting AUPs Proposal : An AUP is meant to work on behalf of an organisation, helping to ensure the effective use of IT by its users. An AUP should not be used as a control mechanism to prevent usage which IT staff may frown upon.

The Need For An AUPP ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object], Cultural Change

Risk Management (1) ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Taking Risks

Risk Management (2) ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Taking Risks Note that you also take risks in not providing a service! Will your users go elsewhere?

Safe Experimentation ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Piloting Web 2.0 Let's quickly review how Web 2.0 was used at the IWMW 2006 event, June 2006. Slides taken from " Web 2.0: Behind The Hype " panel session

Blogs ,[object Object],[object Object],[object Object],Web 2.0 and IWMW 2006 http://www.meanboyfriend.com/overdue_ideas/ http://iwmw2006.blogspot.com/ Why? Facilitates sharing of thoughts about event. Effort : None – the Bloggers are doing the work! Risks : They say nasty things; upset people; … Blogs Users Syndication

Wikis ,[object Object],[object Object],[object Object],[object Object],[object Object],Web 2.0 and IWMW 2006 http://www.ukoln.ac.uk/web-focus/events/ workshops/webmaster-2005/wiki-test/ Why? Wikis have proved popular at other UKOLN events Why diversity : To allow us to gain a feel of different Wikis and their strength & weaknesses. Wikis Users Syndication http://iwmw-barriers.pbwiki.com/

Maps ,[object Object],[object Object],[object Object],[object Object],[object Object],Web 2.0 and IWMW 2006 http://www.ukoln.ac.uk/web-focus/events/ workshops/webmaster-2006/maps/ Risk : What if Google go out-of-business? Response : What if local staff leave? What if other development work they should do fails to get done? Note : Northumbria have better examples APIs AJAX Mashups Syndication

Building A Community ,[object Object],[object Object],[object Object],[object Object],http://www.frappr.com/iwmw2006 Web 2.0 services such as Frappr, Blogger, MySpace, etc. allow Web communities to be easily set up (and may be particularly valuable to the 'Net Generation') Mashup AJAX Collaboration

Del.icio.us ,[object Object],[object Object],[object Object],[object Object],[object Object],Web 2.0 and IWMW 2006 Tags AJAX Collaboration http://del.icio.us/gardnerr http://del.icio.us/url/cce31782b323dd77ab48f5ff54ead71c http://del.icio.us/lisbk/iwmw2006-web2.0-panel Tag misuse? Not needed in some areas (e.g. citation analysis, other people interests) So if, e.g., misspellings users still gain benefits.

Mashups ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Web 2.0 and IWMW 2006 Syndication Why? Simple demonstration to encourage debate about the issues. Effort : Simple (fill in a Web form) Experiences : Superglu service not always available (so what, use Netvibes.com, PLEX, …) http://iwmw2006.suprglu.com/

Microformats ,[object Object],[object Object],Further information on microformats given in " An Introduction to Microformats " QA Focus briefing document no. 100" Web 2.0 http://www.ukoln.ac.uk/web-focus/events/ workshops/webmaster-2006/sessions/kelly/ Tags Collaboration

Podcasts ,[object Object],[object Object],[object Object],http://www.ukoln.ac.uk/web-focus/events/ workshops/webmaster-2005/podcasts/podcast.xml Why? Gain experiences at popular technology; explore difference usages and technical and non-technical issues Effort : Non – work being led by workshop facilitator. RSS Users Syndication

Communications: Chat ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Web 2.0 and IWMW 2006 Too good to be true? Suspicious of anything this simple? See risk assessment page Users Collaboration AJAX Syndication

Wikipedia ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],http://en.wikipedia.org/wiki/IWMW Clean, stable URIs? Mashups, integration, annotation, etc. helped by use of clean (e.g. application independent) and stable URIs URIs Wikis Collaboration

IWMC ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Next Steps

Next Steps ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],What do you suggest? Next Steps

Summary ,[object Object],[object Object],[object Object],[object Object],[object Object],Conclusions " Do not ask what the community can do for you, ask what you can do for the community "

Web 2.0 And The Institutional Web

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Web 2.0 And The Institutional Web