2. INTRODUCTION
“Retail
banking is typical mass-market
banking where individual customers use
local branches of larger commercial
banks. Services offered include: savings
and checking accounts, mortgages,
personal loans, debit cards, credit cards,
and so
3. HISTORY
Organized banking services started in 15th
and 16 century Europe, when banks
began opening branches in commercial
areas of large cities
By the last quarter of 19th century banks
were consolidating their branch networks
so that they could operate in a more
integrated manner.
4.
5. Today’s retail banking sector is
characterized
Multiple products
Multiple channels of distribution
Multiple customer groups
6. The future of retail banking:
A global perspective
Indian retail banking has been showing
phenomenal growth
In 2004-05, 42% of credit growth came
from retail
Over the last 5 years CAGR has been over
35%
7. Rural areas offer tremendous potential
too which needs to be exploited
8. Advantages
Your
money is much more secure than in
a box under your bed and you can buy
goods, be paid, and sell things without
cash changing hands
Thebank you are familiar with and which
knows you can also offer you a wide
range of other services, such as
mortgages and insurance.
9. Retailbanks offer a variety of ways you
can access your account and manage
your money
RetailBanking focuses on individual and
small units
10. The risk is spread and the recovery is good
Surplus
deployable funds can be put into
use by the banks
Customize and wide ranging products are
available
11. Disadvantages
Banksare a business, and they need to
make money from looking after yours. If
the bank decides to apply charges to
your account (within the terms of the
account), you may only find out about it
afterwards—for example if you
accidentally go overdrawn without
permission. If you disagree with a charge,
you will need to contest it to recover the
money.
12. Retail Banking services
Theobjective of the Retail Bank is to
provide its target market customers a full
range of financial products and banking
services, giving the customer a one-stop
window for all his/her banking
requirements
13. Accounts & Deposits
ATM
Savings Accounts
Current Accounts
Trading accounts
Fixed Deposits
Internet Banking
Mobile Banking
14. Loans
Home Loans
Personal Loans
Car Loans
Commercial Vehicle Loans
Loans against Securities
Education loan
