Presentation prepared for the CSCMP Barcelona event on Customer-centric Supply Chains. Covers the principles of cost-to-serve, demand-driven value networks, and use of unstructured data to listen. Steps to build a customer-centric Supply Chains.
32. Many Barriers To Adoption
In The End To End Supply Chain
Channels & Customers Inside The Enterprise Suppliers & Service Providers
Reluctance To Share
Data
Immature &
Inadequate Systems
Slow Internal
Processes
Many Battlefronts
Win-Lose Mentality
Metrics Split, Conflicting
Rewards Based On
Legacy Drivers
Petty Kingdoms & Perks
Slow/No Information
Sharing
Attitudes Stuck In The
Past
Silos Of Optimization
Reluctance To Share
Data
Immature &
Inadequate Systems
Slow Internal
Processes
Many Battlefronts
Win-Lose Mentality
Channels &
Customers
Product
Marketing
Supply Chain
Planning
Finance
Sales
R&D
Logistics
Manufacturing
& Operations
Suppliers &
Service Providers
Sourcing &
Procurement
37. Cost-to-serve analysis calculates
the profitability of products,
customers and routes to market -
and to give a fact-based focus for
decision making -- on service mix
and operational changes for each
customer.