The presentation given by Philippe Depallens, General Manager at Ultimate Ears Pro, at the Supply Chain Insights Global Summit in Scottsdale, AZ on September 10, 2014
Call Girls Kengeri Satellite Town Just Call 👗 7737669865 👗 Top Class Call Gir...
Imagine the Digital Supply Chain
1. Philippe Depallens
Ultimate Ears Pro
9/15/2014 Supply Chain Insights Global Summit #ImagineSC September 2014, p.1
2. Agenda
Our Story
Our Product
“Handcrafting the Product”
“The Reinvention”
The Results
9/15/2014 Supply Chain Insights Global Summit #ImagineSC September 2014, p.2
3. Our Story
9/15/2014 Supply Chain Insights Global Summit #ImagineSC September 2014, p.3
4. What are Musicians’ Biggest Problems?
9/15/2014 Supply Chain Insights Global Summit #ImagineSC September 2014, p.4
5. What are Musicians’ Biggest Problems?
They can’t hear themselves during
a performance….
And… overtime, they can suffer massive hearing loss
9/15/2014 Supply Chain Insights Global Summit #ImagineSC September 2014, p.5
6. From Monitors to In-Ear Monitors
Born on Stage in 1995
9/15/2014 Supply Chain Insights Global Summit #ImagineSC September 2014, p.6
7. Our Product
9/15/2014 Supply Chain Insights Global Summit #ImagineSC September 2014, p.7
13. Detailing the Impressions
9/15/2014 Supply Chain Insights Global Summit #ImagineSC September 2014, p.13
14. The Making of the Shell
9/15/2014 Supply Chain Insights Global Summit #ImagineSC September 2014, p.14
15. Populating the Shell
9/15/2014 Supply Chain Insights Global Summit #ImagineSC September 2014, p.15
16. Closing the Shell
9/15/2014 Supply Chain Insights Global Summit #ImagineSC September 2014, p.16
17. Blinging the Product
9/15/2014 Supply Chain Insights Global Summit #ImagineSC September 2014, p.17
18. Final Testing and Packaging
9/15/2014 Supply Chain Insights Global Summit #ImagineSC September 2014, p.18
19. Shipping and Storing
9/15/2014 Supply Chain Insights Global Summit #ImagineSC September 2014, p.19
20. Our customer-centric DNA
Continuous Process Improvement
“CPI”
9/15/2014 Supply Chain Insights Global Summit #ImagineSC September 2014, p.20
21. How Do you Delight your Future Customers?
Listen to your current customers and continuously reduce the points
of friction across the customer experience journey
1
Creating Awareness
1st Contact
3 5
Selecting Product Delivering Product
(web or direct)
Placing an Order
7
Gathering Feedback
Post Delivery Support
Sustaining
Relationship
2
4
6 8
9/15/2014 Supply Chain Insights Global Summit #ImagineSC September 2014, p.21
22. Getting Better Has No Finish Line…
9/15/2014 Supply Chain Insights Global Summit #ImagineSC September 2014, p.22
23. When CPI is Not Enough:
“The Reinvention”
9/15/2014 Supply Chain Insights Global Summit #ImagineSC September 2014, p.23
24. Digital Reinvention
Our objective was to combine our artisan-handcrafted
techniques with new cutting-edge digital technology
9/15/2014 Supply Chain Insights Global Summit #ImagineSC September 2014, p.24
25. Reinvention #1: Impression Handling
9/15/2014 Supply Chain Insights Global Summit #ImagineSC September 2014, p.25
26. Reinvention #2: Detailing Process
9/15/2014 Supply Chain Insights Global Summit #ImagineSC September 2014, p.26
27. Reinvention #3: Shell Creation
9/15/2014 Supply Chain Insights Global Summit #ImagineSC September 2014, p.27
28. The Results…
9/15/2014 Supply Chain Insights Global Summit #ImagineSC September 2014, p.28
29. After More Than a Year We Have…
- Improved our overall cycle time -
- Significantly Improved the overall fit and comfort -
- Eliminated potential loss or deterioration of the impression overtime -
But the #1 Benefit?
We are delivering a much better
experience across the journey and a
much better product to our customer
9/15/2014 Supply Chain Insights Global Summit #ImagineSC September 2014, p.29
30. Thank you…
9/15/2014 Supply Chain Insights Global Summit #ImagineSC September 2014, p.30
Editor's Notes
I am really excited to be here today as this is the first time that I have the opportunity to share the journey that we took about 18month ago when we decided to embrace a a new digital platform in our supply chain process so we could significantly improve the overall experience that our customer would get when they would order a product.
Started on the back of the tour bus and eventually migrated to a kitchen in Las Vegas
Factory in Irvine made in the us only.
Ear impression is made around the world
Oen Team, supply has a crucial role to play in the delight of the customer
from ear impression manipulation and initial handling of an ear impression, to the way an impression is transformed into a custom shell and populated and tuned.