A presentation prepared by @lorenzocaum that explains the concept of emotional bank accounts and trust--a phrase coined by Stephen R. Covey.

1. Emotional Bank Accounts and Trust Lorenzo Orlando Caum @lorenzocaum

2. More about this topic

3. Viewing each separately Emotional—Bank Accounts—Trust

5. e refers to ‘out’

7. Money coming in

8. Deposit or a debit

9. Money going out

10. Withdrawal or a creditWhile it is possible to have a negative bank account, we strive to remain in the positive

11. Trust “to rely upon or place confidence in someone or something” -Dictionary.com “…a belief by one party that the other party will fulfill its obligations in a relationship” -Relationship Selling

12. A Metaphor Emotional—Bank Accounts—Trust

14. Emotional Bank Account vs. Trust

15. Six Major Deposits Emotional Bank Accounts

17. Understanding the Individual Place yourself in their position. Appreciate their values.

18. Attending To The Little Things Fine details truly add up.

19. Keeping Commitments Don’t make promises that you cannot keep.

20. Clarifying Expectations Make expectations in beginning and make them clear.

21. Showing Personal Integrity Keep promises and fulfill expectations. More

22. Apologizing Sincerely When You Make a Withdrawal People forgive those who are genuine.

23. Relating the Six Major Deposits Emotional Bank Accounts

25. Adds value

26. Service Quality

27. Car repairs

29. Recap Emotional Bank Accounts and Trust

31. Courtesy

32. Honesty

33. Follow Through on Promises

34. Disrespect

35. Overreacting

36. Betraying your trustSix Major Deposits Understanding The Individual Attending To The Little Things Keeping Commitments Clarifying Expectations Showing Personal Integrity Apologizing Sincerely When You Make A Withdrawal

37. Resources

38. Lorenzo Orlando Caum Entrepreneur, marketer, and more… http://lorenzocaum.com hello@lorenzocaum.com Connect with me