Two significant forces are converging: Technology & Culture. But unlike our past, this time culture is driving the technology. We are faced with chaos, confusion, complexity and crowds in our working lives. Yet at the same time, IBM Verse, IBM Connections, IBM Cognitive and IBM Smarter Work are emerging to offer the clarity, connection, context and concert we need. (This presentation was first given at the New Way To Work Tour event in Chicago. I just presented this to the Social Business Forum in Milan and will be sharing it with the 9 other cities in the New Way To Work Tour this fall.)