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Reply Management Consulting


Where is the knowledge users need when they start using                                                                                        from scratch?

                                                   TRAINING    USERS NEED LEARNING                                CONSULTANTS GIVE TRAINING
 LEARNING : whatever is needed to prepare a user




                                                                                           How does it                       We showed them how it works and they
                                                                                             work?         Training           can fall back on the training manual.
                                                                                                                                         We’re off now!
                                                                                                           manuals

                                                                          I want to rehearse                                     We explained it in the training sessions.
                                                                           on my own pace
                                                                                                           Simulation               Sorry – I have other priorities now:
                                                                                                                                testing, bug fixing, master data loads, etc.
                                                                                                             system
                                                              How does it work with my
                                                               data and the stuff that I                                           Hang on: we can give you sample data,
                                                                    care about?                                                    but the full master data?! That’s insane!



                                                                Which part do I use
                                                               and when do I use it?
                                                                                                            Standard
                                                                                                                          Oh My God – the way you work today will
                                                                                                            Operating               have to change.
                                                                                                           Procedures        SAP will force you to do things in a
                                                                                                                                       different order.


                                                                  D-DAY:
                                                              Here we are, now                           Colleagues who                     Duh … I can tell you how the
                                                                   what?
                                                                                                          are key users                  system works but we better ask the
                                                                                                                                             key user what comes first…




Taken from: www.reply-mc.com

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SAP knowledge as an iceberg

  • 1. Reply Management Consulting Where is the knowledge users need when they start using from scratch? TRAINING USERS NEED LEARNING CONSULTANTS GIVE TRAINING LEARNING : whatever is needed to prepare a user How does it We showed them how it works and they work? Training can fall back on the training manual. We’re off now! manuals I want to rehearse We explained it in the training sessions. on my own pace Simulation Sorry – I have other priorities now: testing, bug fixing, master data loads, etc. system How does it work with my data and the stuff that I Hang on: we can give you sample data, care about? but the full master data?! That’s insane! Which part do I use and when do I use it? Standard Oh My God – the way you work today will Operating have to change. Procedures SAP will force you to do things in a different order. D-DAY: Here we are, now Colleagues who Duh … I can tell you how the what? are key users system works but we better ask the key user what comes first… Taken from: www.reply-mc.com