To be honest, this is rather a big wall poster than a slideshow. On this poster I point out the difference between Training (restricted to the classroom) and Learning (anything that is needed to prepare a user) by looking at the question: “Where is the knowledge users need when they start using SAP from scratch?” Print it big and make sure you hang it where your SAP program manager sees it. This insight influences his/her planning and budgeting!
Horngren’s Financial & Managerial Accounting, 7th edition by Miller-Nobles so...
SAP knowledge as an iceberg
1. Reply Management Consulting
Where is the knowledge users need when they start using from scratch?
TRAINING USERS NEED LEARNING CONSULTANTS GIVE TRAINING
LEARNING : whatever is needed to prepare a user
How does it We showed them how it works and they
work? Training can fall back on the training manual.
We’re off now!
manuals
I want to rehearse We explained it in the training sessions.
on my own pace
Simulation Sorry – I have other priorities now:
testing, bug fixing, master data loads, etc.
system
How does it work with my
data and the stuff that I Hang on: we can give you sample data,
care about? but the full master data?! That’s insane!
Which part do I use
and when do I use it?
Standard
Oh My God – the way you work today will
Operating have to change.
Procedures SAP will force you to do things in a
different order.
D-DAY:
Here we are, now Colleagues who Duh … I can tell you how the
what?
are key users system works but we better ask the
key user what comes first…
Taken from: www.reply-mc.com