This document discusses using transactional analysis and script theory to analyze organizational culture and relationships. It covers ego states, organizational scripts, and existential leadership. Specifically, it discusses how to analyze an organization's culture using concepts like the three ego states (parent, adult, child), organizational scripts, and psychological positions. It also outlines the four fundamental conditions for a fulfilling existence - dealing with the world, life, being a person, and meaning. For each condition, it identifies the three things that are necessary, like protection, space, and support for dealing with the world.

1. Leader &
Organizational scripts
Natalia Renska
Think Tank “Culture & Process”

2. Natali
Renska
Think
Tank
“Culture
&
Process”
➔ 15 years in IT
➔ 10 years as Delivery manager on Project, Program and
Portfolio level
➔ 49 successful projects Time&Material and Fix Price from
start to end
➔ Organizational and Individual Coach
➔ Technical Program Manager in Squad
➔ PMP®, CSM, CAL1, ICP, ICP-DAS, ICP-APO, ICP-ACC,
ICP-ATF, SAFe 4.0 Agilist
➔ 5+ years as Mentor with 1000+ hours in individual
sessions
➔ 4+ years as Trainer in AKSNER, PM School, ITBS, Luxoft,
Web Academy
➔ Speaker in PMDay, ITEM, UP2IT, ThinkStage, Run IT,
PMConf2019,
IT Weekend, IT Network, Unconference
Natalia Renska

3. Natali
Renska
Think
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“Culture
&
Process”

4. Natali
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“Culture
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Process”
Structure
- How to analyze organizational culture and relationship in teams using concepts such as
Transactional Analysis script theory;
- Leader's ego states and the key functions in relationship building;
- Main organizational scripts and internal games;
- Existential leadership.

5. Natali
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Ego states and scripts
Berne ultimately defined the three ego states as:
● Parent is our 'Taught' concept of life
● Child is our 'Felt' concept of life
● Adult is our 'Thought' concept of life
Our life script is an unconscious pathway created in childhood, reinforced by our parents, and
strengthened with evidence sought throughout life ensuring our beliefs are justified

6. Natali Renska
Think Tank “Culture & Process”
Ego states
(structural model)

7. Natali Renska
Think Tank “Culture & Process”
Structural
model Julie Hay

8. Natali
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“Culture
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Process”
Ex#1
List all of the activities you usually do as manager.

9. Natali Renska
Think Tank “Culture & Process”
Ego state
(functional model)

10. Natali
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Functional vs Structural models
•What do you see?
•Behaviour
•Here and now
•Outside
•What is the background?
•Then and there
•Inside

11. Natali
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Ex#2
What kind of words do you use within work activities?
example:
● Should, must, don’t, good, bad
● Don’t worry, let me help you, there
● How, when, where, I understand
● Please, sorry, I can’t, try
● I wish, wow, love, hate

12. Natali
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Ego states characteristics
Clues from Critical Parent Nurturing Parent Adult Adapted Child Free Child
Words
Should, must,
don’t, good, bad
Don’t worry, let
me help you,
there
How, when,
where, I
understand
Please, sorry, I
can’t, try
I wish, wow, love,
hate
Tones
Harsh, abrupt,
authoritarian
Soothing,
consoling, loving
Calm, clear, even
Complaining,
surely, monotone
Joyful, noisy,
energetic
Gestures
manerisms
Finger point,
arms crossed
Pat of arm,
nodding
encouragingly
Level eye
contact, absence
of fidgeting
Head tilted to one
side, slouching
Exaggerated,
movements,
uninhibited
Facial
expressions
Rolling eyes,
furrowed brow,
scowling
Smiling, proud
eyes
Open, thoughtful
Pouting, downcast,
not engaged
Bring-eyes,
smiling freely

13. Natali Renska
Think Tank “Culture & Process”
Transaction #1 - You misbehaved with your
colleague yesterday and I don’t
expect this behaviour to be
repeated.
- I did not do anything wrong. I
shall not apologies.

14. Natali Renska
Think Tank “Culture & Process”
Transaction #2 - You misbehaved with your
colleague yesterday and I don’t
expect this behaviour to be
repeated.
- I am sorry sir, I’ll take care not
to behave like this again.

15. Natali
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Functional model
Parent and Child ego states contains:
● Positive attitude +
● Negative attitude -

16. Natali
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Functional model
Every positive functional state is
required for organization.
What is your preferred states?

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TA Psychological Positions

18. Natali
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Culture aspect
If the organisational culture is one of
co-operation and respect then problems
will be tackled and resolved and the
organisational climate will be healthy.
The get-nowhere-with
organisation is sterile, passive
and apathetic, with a lack of
commitment and involvement.
If the climate is one of exploitation then
manipulative relationships will abound
and along with it a lack of trust. This will
be a dog eat dog culture.
There is likely to be dependent
relationships, feelings of lack of
power and inequality.

19. Natali
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Lifeline aspect
Survival, mediocrity,
compassion.
(- +)
Success, development,
respect.
(+ +)
Instability, mistrust, ups
and downs.
(+ -)
Failure, decrease, rejection.
(- -)

20. Natali
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Management style aspect
Ambiguous, inconstant.
(- +)
Democratic,
participative.
(+ +)
Autocratic, paternalistic. (+
-)
Laissez-faire, alienated.
(- -)

21. Natali
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Result aspects
Medium to low productivity
quality, medium to high
costs. (- +)
High productivity
quality, low cost. (+ +)
Medium productivity,
unsteady quality, medium
costs. (+ -)
Low productivity quality,
high costs. (- -)

22. Natali
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Process”
Org climate aspects
Anxious, insecure, confused.
(- +)
Healthy, motivated,
creative, respectful,
participative. (+ +)
Stressed, occasionally,
motivated, competitive,
manipulative. (+ -)
Apathetic, passive,
uncomfortable, toxic. (- -)

23. Natali
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Org structure aspects
Unclear, changes constantly.
People position may be
important occasionally. (- +)
Flat, flexible. Position
are not relevant, people
are (+ +)
Pyramidal, inflexible,
formal. Position are
relevant. (+ -)
Not defined.neither persons
nor positions seem to be
important. (- -)

24. Natali
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Decision making aspects
Unevenly distributed. (- +) Shared. (+ +)
Сentralized at the top. (+ -)
Anarchic . (- -)

25. Natali
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Problem solving aspects
Reactive, sometimes in
group, sometimes
individually. (- +)
Proactive, by consensus.
(+ +)
Active, unilateral,
individual. (+ -)
Inactive, no problem solving.
(- -)

26. Natali
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Intergroup relation aspects
Accommodative . (- +) Partnership,
collaborative. (+ +)
Competitive . (+ -)
Avoidance, mutual rejection.
(- -)

27. Natali
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Work ideology aspects
Survival oriented. (- +) Result-oriented (+ +)
Task-oriented (+ -)
Failure oriented. (- -)

28. Natali
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Time aspects
Time is not important and is
used to pass the working
hours without a clear goal.
(- +)
Time is precious and
used to meet objectives.
(+ +)
Time is used to maintain
power positions and used
for personal interest. (+ -)
Time is not a resource at all.
Time is wasted, schedules are
not considered, actions are
unpredictable. (- -)

29. Natali
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People ideology aspects
People are better than I am
because I am different from
theml. GET-AWAY-FROM(- +)
People are as good as I am,
although different from me.
GET-ON-WITH (+ +)
People are worse than I
am because they are
different from me
GET-RID-OF. (+ -)
People are as bad as I am/
GET-NOWHERE-WITH (- -)

30. Natali
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Money ideology aspects
Money is sometimes a mean,
sometimes an end in itself.
ambiguity (- +)
Money is a means.
Coherence (+ +)
Money is an end in itself.
(+ -)
Money is neither a means
nor an end. Indifference (- -)

31. Natali
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Listening levels
Ego states - it’s not only about
how we talk to each other. It’s
also about how we can listen to.
How can different ego states
listen to another person?

32. Natali
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Process”
Existential leadership
THE FOUR FUNDAMENTAL CONDITIONS FOR A FULFILLING EXISTENCE
1. The World - Dealing with Conditions and Possibilities
2. Life - Dealing with Relationships and Emotions
3. Being a Person - Dealing with Uniqueness and Conscience
4. Meaning - Dealing with Becoming, Future and Commitment

33. Natali
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Process”
1st fundamental motivation
protection
space
support

34. Natali
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Process”
The World—Dealing with Conditions and Possibilities
This demands three things: protection, space and support.
➔ Do I enjoy protection, acceptance, do I feel at home somewhere?
➔ Do I have enough space for being there?
➔ Where do I find support in my life?
If this is not the case, the result will be restlessness, insecurity and fear.
But if I do have these three things - I will be able to feel trust in the world and
confidence in myself, maybe even faith in God.

35. Natali
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Process”
1st fundamental motivation
protection
space
support

36. Natali
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Process”
Life—Dealing with Relationships and Emotions
This demands three things: relationship, time and closeness.
➔ Do I have relationships, in which I feel closeness, for which I spend time and in which I
experience community?
➔ What do I take time for? Do I take time for valuable things, worthy to spend my time for? To
take time for something means to give away a part of one’s life while spending it with
someone or something.
➔ Can I feel close and maintain closeness to things, plants, animals and people? Can I admit
the closeness of someone else?
If relationships, closeness and time are lacking, longing will arise, then coldness and finally
depression.
But if these three conditions are fulfilled, I experience myself as being in harmony with the world
and with myself, and I can sense the depth of life.

37. Natali
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2nd fundamental motivation
time
relationship
closeness

38. Natali
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Process”
Being a Person - Dealing with Uniqueness and Conscience
This demands three things: attention, justice and appreciation.
➔ By whom am I seen? Who considers my uniqueness and respects my
boundaries?
➔ Do people do me justice?
➔ For what am I appreciated—for what can I appreciate myself?
If these experiences are missing, solitude will be the result, hysteria as well as a
need to hide behind the shame.
If, on the contrary, these experiences have been made, I will find myself; find my
authenticity, my relief and my self-respect.

39. Natali
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3rd fundamental motivation
appreciation
attention
justice

40. Natali
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Meaning—Dealing with Becoming, Future and Commitment
Three things are necessary: a field of activity, a structural context and a value to be
realized in the future.
➔ Is there a place where I feel needed, where I can be productive?
➔ Do I see and experience myself in a larger context that provides structure and
orientation to my life? Where I want to be integrated?
➔ Is there anything that should still be realized in my life?
If this is not the case, the result will be a feeling of emptiness, frustration, even despair
and frequently addiction.
If, on the contrary, these conditions are met, I will be capable of dedication and action
and, finally, of my own form of religious belief. The sum of these experiences adds up to
the meaning of life and leads to a sense of fulfillment.

41. Natali
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Process”
4th fundamental motivation
a value to be realized in the future
a field of activity
a structural context

42. Natali
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“Culture
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Process”
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43. Natali Renska
Think Tank “Culture & Process”
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