Discover what business metrics matter for learning professionals and which ones don't impact the bottom line. Learn more about PNL, Business Metrics for Learning Professionals and other topics: http://www.lynda.com/Business-training-tutorials/29-0.html

1. Koreen Pagano
Director, Product Management, lynda.com at LinkedIn
Author of Immersive Learning
@koreenpagano
Tweet today’s session #SU310 #ATD2015
http://learningintandem.com
What’s a PNL?
Business Metrics for Learning Professionals

2. ROI
Return on Investment
$ Training $$$

3. not
BIG
data

4. Return on Investment
What do you want in return?
More money
Less cost

5. What’s a
PNL?

6. Cost
Revenue
Profitability

7. Metrics that
DON’T
matter.

8. Time in training.
Courses
completed.
Passing scores.
Number of attempts.

9. What do you value?
Fast.
Cheap.
Good.

14. 80% common business
success metrics.
20% snowflake
metrics.

15. Stakeholders.
Employees.
Customers.

16. Fast.
Cheap.
Good.

19. For each person...
How do you measure
success?

20. Performance metrics.
Not
learning
metrics.

21. Learning metrics should
match business metrics.
Know what kind of
snowflake you are.
Speak the language of
the business (metrics
that matter).

22. Thank you.
@koreenpagano
koreen@lynda.com
www.learningintandem.com
www.lynda.com
My book is available at the
ATD Store
or
td.org/immerse!