1. LOST IN EMOTION
Emotional intelligence and
the teaching librarian

2. •What comes to mind when you hear the
term “emotional intelligence”?

3. Thequalitiesofanemotionallyintelligent
teacher
1. Think of a good teacher you’ve had in your
life.
2. What words/phrases capture what was good
about them?Write them on your post-it
notes.
Activity adapted from Alan Mortiboys’ Teaching with Emotional Intelligence.

4. Thequalitiesofanemotionallyintelligent
teacher
Column 1 Column 2 Column 3
• Expert
• Knowledgeable
• Authoritative
• Resourceful
• Experienced
• Up-to-date
• Can answer any
question on the topic
• Organized
• Manages time well
• Gives useful feedback
• Prepared
• Clear speaking
• Clear directions
• Relevant, engaging,
and challenging
activities
• Makes good use of
good materials
• Approachable
• Positive
• Good listener
• Empathetic
• Responsive
• Attentive
• Non-threatening
• Open
• Respectful
• Recognizes learners
• Avoids assumptions
Activity and chart adapted from Alan Mortiboys’ Teaching with Emotional Intelligence
 Which of the above words/phrases do you think people would
use to describe you as a teacher?

5. Theperfectteacher
Teaching and
learning
methods
Subject
expertise
Emotional
intelligence
(Mortiboys 2012, p. 3)

6. Whatisemotionalintelligence
• EI is “the capacity for recognizing our own feelings and those
of others, for motivating ourselves, and for managing
emotions well in ourselves and in our relationships (Goleman,
1998, 317).”
• Emotional intelligence is based on five competencies
• Self-Awareness
• Self-Regulation
• Motivation
• Empathy
• Social Skills

7. EmotionalCompetenceFramework
• Self-Awareness
• Emotional awareness
• Accurate self-assessment
• Self-confidence
• Self-Regulation
• Self-Control
• Trustworthiness
• Conscientiousness
• Adaptability
• Innovation
• Motivation
• Achievement drive
• Commitment
• Initiative
• Optimism
Personal Competence (how we manage ourselves)
Adapted from Daniel Goleman’s Working with Emotional Intelligence

8. EmotionalCompetenceFramework
• Empathy
• Understanding others
• Developing others
• Service orientation
• Leveraging diversity
• Political awareness
• Social Skills
• Influence
• Communication
• Conflict management
• Leadership
• Change catalyst
• Building bonds
• Collaboration & cooperation
• Team capabilities
Social Competence (how we handle relationships)
Adapted from Daniel Goleman’s Working with Emotional Intelligence

9. STRATEGIES

10. Think/pair/share
• How do you incorporate emotional intelligence into
your professional practice?

11. Settingthetone
• Listen to our three sample session openings. After
each sample, think of a few words you might use to
describe it.
• Which one do you like best?
• Which is most like you?
• Think of a session you’ve taught recently. How did
you introduce it? How could you have done it
differently?
Activity adapted from Alan Mortiboys’ Teaching with Emotional Intelligence, p. 30-31

12. TeachingwithEmpathy
• Anticipating and responding to learner expectations
• Set ground rules
• Explain your expectations and ask students to share theirs
• Active listening skills
• Acknowledging individual learners (Mortiboys 2012, p. 61)
• Make eye contact
• Use learners’ names
• Refer to previous class contributions
• Understanding your audience

13. TeachingwithSelf-Awareness
• Knowing your style
• Playing to your strengths
• Knowing your drivers (“unconscious response[s] to
messages we picked up in early childhood”
[Mortiboys 2012, p. 100])
• Being aware of verbal and non-verbal communication

14. DevelopingyourEmotionallyintelligent
teachingpractice
• Personal reflection
• Self-check after a session
• Set goals and assess your progress
• Reflective journals
• Learner feedback
• Reflection with colleagues
• Circular response technique

15. references
• Berman, J. (2004). Empathic teaching: Education for life. Amherst:
University of Massachusetts Press.
• Goleman, D. (1995). Emotional intelligence. NewYork: Bantam Books.
• Goleman, D. (1998). Working with emotional intelligence. NewYork:
Bantam Books.
• Jha, A., & Singh, I. (2012).Teacher Effectiveness in Relation to
Emotional Intelligence Among Medical and Engineering Faculty
Members. Europe's Journal Of Psychology, 8(4), 667-685.
doi:10.5964/ejop.v8i4.483
• Mortiboys, A. (2012). Teaching with emotional intelligence: A step-by-
step guide for higher and further education professionals. London:
Routledge.
• Wall, B. (2007). Coaching for emotional intelligence:The secret to
developing the star potential in your employees. NewYork: Amacom.