For Empirical Librarians Conference, 2/9/2015

1. Supporting the Patron Research
Life Cycle;
or, why I gave students my
cellphone number
Lynda Kellam
9 February 2015
Empirical Librarians Conference

2. Define the challenge
OldreferencedeskbyK-StateLibraries(CCBY-NC-SA2.0)

3. Let the numbers speak
93
134
168
212
228 230
225
173
0
50
100
150
200
250
2007-2008 2008-2009 2009-2010 2010-2011 2011-2012 2012-2013 2013-2014 2014-2015
Patron Interactions
(Email, Phone, Chat, Walk-in, Appointments)

4. Time Spent on Patron Interactions
3475
5590
0
1000
2000
3000
4000
5000
6000
2013-2014 2014-2015
Total Minutes Spent on Patron Interactions

5. The old model?
SomeoneWaitsforYoubyGarlandcannon(CCBY-SA2.0)

6. TheeLeiasbyistolethetv(CCBY2.0)
The new model?

7. Data Life Cycle
DataONE. DataONE Education Module: Data Management. DataONE. Retrieved August 5, 2014.
From http://www.dataone.org/sites/all/documents/L01_DataManagement.pptx

8. University of Central Florida Libraries Research Lifecycle Committee. (2012). The research lifecycle at UCF [Online Graphic].
Retrieved (insert month day, year) from library.ucf.edu/ScholarlyCommunication/ResearchLifecycleUCF.php

9. Item of
Interest
Questions
Raised
Next Steps Result
Urban
gardening
Who has done
in the past?
Talk to
nameless
librarian
Learn about
war gardens
War Gardens
Where and why
did they occur?
Look for books
on WWI
Find War
Garden
Victorious
Adapted from http://www.williamcronon.net/researching/questionimages/932_Framing_a_research_question_fig07_lowres.jpg
Student Research Cycle (Ideally)

10. Item of
Interest
Questions
Raised
Next Steps Result
Urban
gardening
What the heck? Google It!
Learn about
Kardashian’s
wedding dress
Need a grade
Where did the
semester go?
Panic and go to
the library!
Write furiously
and pray
Adapted from http://www.williamcronon.net/researching/questionimages/932_Framing_a_research_question_fig07_lowres.jpg
Student Research Cycle (reality)

11. Duhigg, Charles. 2012. The Power of Habit. New York: Random House.
The Habit Loop

12. Item of
Interest
Questions
Raised
Next Steps Result
Urban
gardening
What the heck?
Lynda can
help!
Get some
resources and
started early
Adapted from http://www.williamcronon.net/researching/questionimages/932_Framing_a_research_question_fig07_lowres.jpg
Student Research Cycle (modified)?

13. Where was your patron in the
research process?
lmkellam@uncg.edu