This presentation will help you implement a best practice approach to capacity management of your applications. Use the strategies suggested to baseline, monitor, develop, test, and assure that your mission-critical applications are always ready for business.

1. IT Management, Simplified
Real-time IT management solutions for the new speed of business

2. Are Your Mission Critical Apps Really
Performing?
Scott Riley
Director of Cloud and Hosting at GCI
Email: Scott.Riley@gcicom.net
Twitter: @Fauxnuts

3. OUR SCENARIO FOR TODAY
• www.toolstore.com
• Small business specializing in
selling powertools
• Online store has overtaken
sales in their retail outlets
• Simple shopping cart
application with a traditional 3
tier model

4. Presentation
Business Logic
Data Access
THE 3 TIER APPLICATION MODEL

5. Network Monitoring Tools
Server Monitoring Tools
‘Hands On’ Monitoring
vmApplication Monitoring Tools

6. Network
Network
Network
Internet Security Application Servers Database Servers
Test.html
EXTERNAL MONITORING TESTS

7. Our site is available therefore our customers are happy…

8. AVAILABILITY
≠
GREAT EXPERIENCE

9. Network
Network
Storage Storage
Network
Internet Security Application Servers Database Servers
Storage Arrays
THE MOVE TO CLOUD | WHAT HAS CHANGED?

10. Network
Network
Storage Storage
Network
Internet Security Application Servers Database Servers
Storage Arrays
THE MOVE TO CLOUD | WHAT HAS CHANGED?

11. “Do my customers get a great
experience when they visit my
online store?”
Jeff, Owner of Toolstation.com
GOING BACK TO THE START…

12. • The website should load fast
• It should look and feel great
• People can shop anytime
• Shoppers should be able to find what they want and
make purchases quickly
DEFINING A GREAT EXPERIENCE

13. A. The website should load in < 2 seconds
B. It should look and feel great
C. People can shop 24x7x365
D. A shopper transaction (search and purchase) should
take < 30 seconds
REDEFINING A GREAT EXPERIENCE

14. PLAN FOR THE USER REQUIREMENTS

15. WHAT’S IN A TRANSACTION
• The website is available
• Customer can authenticate and
load their profile
• They can search for products
• They can add a product to their
shopping cart
• They can purchase the cart
contents at a checkout
• Their payment can be
completed online
Elapsed Time (secs)
0 30

16. MONITORING IN ALL THE RIGHT PLACES
• Consolidate all tasks into one engine
• Focus on User Experience not on System Experience
• Use Synthetic Transaction Monitoring

17. Site 24x7 Default
dashboard
Site24x7 RMB
dashboard

18. Applications Manager
Default dashboard
Applications Manager - Drilling
down into Monitor Groups

19. IDENTIFY BOTTLENECKS WITH DEEP APPLICATION
MONITORING

20. BASELINE
Optimal Target
Poor Performance Threshold
Alert Triggers

21. MONITOR YOUR USER APPLICATION UPTAKE

22. TEST, TEST AND TEST AGAIN
• Managing
• Validate• Identify
Plan Do
StudyAdjust
1. Identify you improvement
2. Define what to measure
3. Gather Data
4. Process Data
5. Analyse Data
6. Use the data to plan
your changes
7. Implement your
Improvement

23. IN SUMMARY
Availability Monitoring
Business Goals
‘Fast’, ‘Great’, ‘Available’
Monitoring Silos
Application Delivery
Performance Baseline
Change Impact Metrics
UX Monitoring
Concrete Targets
Single Intelligent Platform
Optimised for UX Targets
UX Baseline
Tied to UX Impact

26. ManageEngine®
Applications Manager
Application Performance Monitoring in Physical, Virtual
& Cloud Environments
Navaneeth Suresh
Product Analyst
Applications Manager

27. Applications for
Business, Collaboration,
and Productivity
Enterprise IT
Management
Solutions
Network
Management
Framework
(Est. 2005)
(Est. 2002) (Est. 1996)
ManageEngine is the Enterprise IT Management division of
ZOHO Corporation
Privately held and profitable since inception
(Est. 1996)

28. Active Directory Management
Active Directory
Exchange Server
Self-service Portal
Recovery and Backup
IT Operations Management
Network Performance
Application Performance
End-user Experience
Network Change and Configuration
Converged Infrastructure
Storage Infrastructure
Bandwidth and Traffic
On Demand
Application Performance
Helpdesk Software
Active Directory Recovery
and Backup
IT Service Management
Help Desk
Asset Lifecycle
CMDB and ITIL
Customer Support
IT Security
Log Management
Firewall Analysis
Vulnerability Analysis
Privileged Password
Network Anomaly Detection
Client Management
Desktops Management
MDM and BYOD Policies
OS Deployments
ManageEngine Solutions

29. Virtualization & Cloud Monitoring

30. Multi-Vendor Virtualization Monitoring
 VMware, Hyper-V, Citrix
Xen Servers
 In-depth performance
metrics
 Capacity Planning &
resource allocation
 Auto-resource
provisioning
 VM-to-storage mapping
 Integrated SAN
monitoring
◦ NetApp, EMC, Brocade using
SNIA

31. VM-to-Physical Storage Mapping
Display relationships between VMware vSphere servers, VMs
and storage arrays.

32. Support for Amazon AWS & Windows Azure

33. Transaction Monitoring

34. Web Transaction Monitoring
 Apdex scores
 Database metrics
 URL to SQL
 Transaction
tracing
Support for Java, .NET, and Ruby on Rails transactions

35. Application Overview

36. 36
Web Transactions

37. Slow Transactions
Which web transactions are the slowest? Why are they slow?

38. Transaction Traces
Identify which component is causing the performance slow down

39. 39
Database Operations

40. End User Experience Monitoring
Record & playback web transactions from enterprise branch offices

41. Monitor across Locations
Monitor business-critical network services from enterprise branch
offices or actual customer locations.

42. EUM - Sample Performance Metrics
 Response times
 Outage trends
 Health
 Availability
Value:
Measure end-user experience of network services & apps

43. Troubleshoot Issues
 Isolate performance issues
 Root Cause Analysis
 Local or remote problems
 Drill-down views
 Reduce MTTR
Value:
Resolve problems before end users are affected

44. Performance Management: Single Dashboard
•WebLogic, WebSphere, Oracle AS, JBoss, Microsoft
.NET, Tomcat, SilverStream, GlassFish, VMware
vFabric tc Server
Application Servers
•Windows, Linux, AIX, AS/400, iSeries, HP UX, Mac,
Solaris, Novell
Servers
•Oracle, Sybase, MS SQL, DB2, MySQL, PostgreSQL,
Memcached, Cassandra, MongoDB, Redis
Databases
•SAP, Oracle EBS, Siebel CRMERP
•JMX, SNMP, WMI, Scripts, Java Runtimes
Custom
Applications

45. Performance Management: Single Dashboard
•VMware ESX/ESXi
•VMware Horizon View
•Microsoft Hyper-V
•Citrix XenServer
Virtualization
•Private Cloud
•Public Cloud – Amazon AWS, Windows Azure
Cloud
Computing
• Java, .NET and Ruby on Rails environments
Web
Transactions
• WebLogic Integration server, WebSphere
MQ, VMware vFabric RabbitMQ, MS
SharePoint, MSMQ
Middleware

46. APM on the Cloud

47. APM on the Cloud with Site24x7.com (SaaS)
 Availability reports
 50+ monitoring
locations
 Single alarm console
 Auto-sync of monitor
groups between
Site24x7 &
Applications Manager
Value:
Monitor website performance from both inside and outside the data
center

48. Editions: From SMBs to Large enterprises
Professional
•For SMBs
•Integrated
performance
monitoring for
heterogeneous
set of apps
Enterprise
• For large
enterprises
• All features of
Professional +
failover,
distributed
architecture &
high
scalability.

49. Other points to note:
 REST APIs
 Native apps for Android & iOS devices
 Multi-user access
 Different roles for users - Admin, Operator,
Manager, User
 Flexible licensing & pricing options
 Professional Edition starts $795 per year
 Supports subscription & perpetual licensing
 Active user community

50. Key Differentiators
In-depth application performance
management
Agentless monitoring
(Ensures low cost of maintenance)
Single tool for multiple technology
components
Setup in hours, not weeks or months
(No professional services & consultants)

51. IT Management, Simplified
Real-time IT management solutions for the new speed of business