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FCAPS from an ITIL perspective

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ManageEngine
ManageEngine

This document discusses how the FCAPS framework for network management relates to the ITIL framework for IT service management. FCAPS focuses on technical network management aspects like fault, configuration, accounting, performance, and security. ITIL focuses more on service delivery, improvement, and support through its five core modules - service strategy, service design, service transition, service operation, and continual service improvement. The document provides examples of how specific FCAPS and ITIL components align and can be supported by ManageEngine products. It recommends starting an ITIL implementation with the technology-focused FCAPS model.

Technology
1 of 21
FCAPS from an ITIL Perspective ,[object Object],[object Object],[object Object]
FCAPS and ITIL ā€“ An Introduction ,[object Object],[object Object],ITIL v3 A new collection of good practices for the complete IT. More toward service delivery, improvements and support.
FCAPS and ITIL ā€“ An Introduction ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Sample Use case: VPN service Remote user access to corporate network Vendor negotiation,availability and security aspects Building the units, testing and deployment Handling day-to-day activities and resolving performance hiccups
FCAPS and ITIL ā€“ An Introduction ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
FCAPS and ITIL ā€“ An Introduction ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Understanding FCAPS from an ITIL Perspective
F CAPS from an ITIL Perspective ,[object Object],[object Object],[object Object],This core module is implemented in ManageEngine OpManager and Applications Manager
F CAPS from an ITIL Perspective ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Sample Use Case 50% 75% 90%
F CAPS from an ITIL Perspective ,[object Object],[object Object],[object Object],[object Object],[object Object],Incident Management is implemented in ManageEngine ServiceDesk Plus
F C APS from an ITIL Perspective ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],This core module is implemented in ManageEngine OpManager NCM Plug-in or Device Expert for Network devices and Servers and Desktop it is done by Desktop Central How does it help?
F C APS from an ITIL Perspective ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
FC A PS from an ITIL Perspective ,[object Object],[object Object],[object Object],[object Object],[object Object],This module is implemented in ManageEngine OpManager NetFlow Plug-in or NetFlow Analyzer and ServiceDesk Plus (CMDB) Sample Use Case
FC A PS from an ITIL Perspective ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],FCA P S from an ITIL Perspective This core module is implemented in ManageEngine OpManager and Applications Manager Sample Use Case 50% 75% 90%
FCA P S from an ITIL Perspective ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
FCAP S from an ITIL Perspective ,[object Object],[object Object],[object Object],[object Object],[object Object],This module is achieved through ManageEngine OpManager NetFlow Plug-in or NetFlow Analyzer , EventLog Analyzer, Firewall Analyzer , Security Manager Plus and Password Manager Pro
FCAP S from an ITIL Perspective ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
One important question to answer! ,[object Object],Base is always the technology view, so you can start with FCAPS and implement ITIL across your corporate FCAPS ITIL
About ManageEngine ManageEngine is the only IT Management vendor focused on bringing a complete IT Management portfolio to the mid-sized enterprise. Trusted by over 45,000 customers including 3 out of every 5 fortune 500 companies. Visit us at www.manageengine.com | For product demos, mail us at [email_address] | Call us at +1 888 720 9500
Summary FCAPS : The extended framework for network management. Stands for F ault, C onfiguration, A ccounting, P erformance and S ecurity Management ITIL : The 5 core modules. Service Strategy, Service Design, Service Transition, Service Operation and Continual Service Improvement How FCAPS relates to ITIL ? Where to start for ITIL Implementation The ManageEngine product that supports FCAPS and ITIL
Questions ? Thank you opmanager@ manageengine .com

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FCAPS from an ITIL perspective

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  • 6. Understanding FCAPS from an ITIL Perspective
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  • 19. About ManageEngine ManageEngine is the only IT Management vendor focused on bringing a complete IT Management portfolio to the mid-sized enterprise. Trusted by over 45,000 customers including 3 out of every 5 fortune 500 companies. Visit us at www.manageengine.com | For product demos, mail us at [email_address] | Call us at +1 888 720 9500
  • 20. Summary FCAPS : The extended framework for network management. Stands for F ault, C onfiguration, A ccounting, P erformance and S ecurity Management ITIL : The 5 core modules. Service Strategy, Service Design, Service Transition, Service Operation and Continual Service Improvement How FCAPS relates to ITIL ? Where to start for ITIL Implementation The ManageEngine product that supports FCAPS and ITIL
  • 21. Questions ? Thank you opmanager@ manageengine .com